VOIP Phone "HOLD" Problems

Today the office received an important call for Provost Bain. The caller was placed on hold. At this point, Provost Bain was unable to pick up the call for more than 30 - 45 seconds. Everyone in the office tried to pick up the line that was placed on hold (at different times of course) and were unable to do so. This apparently is a major concern and is not working for us. We have tried to adjust to this...but it has become frustrating to us all. We really need to remedy this problem.

Are you trying to retrieve a call which is placed on hold or has it been parked? When a call is parked, it cannot be retrieved from hold from the Parked Calls window. I only suspect it to be a parked call.
Check out this document for more details.
Using the Parked Calls Window to Perform Call-Control Tasks
http://www.cisco.com/en/US/products/sw/voicesw/ps555/products_user_guide_chapter09186a008011b2c6.html#xtocid3

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  • VoIP Phones - Testing Latency, Jitter, and Packet Loss

    I am having big problems with my VoIP phone connection and I'll try to lay it out clearly here.
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    First run: Traceroute has started…
    traceroute to xxx.xxx.206.19 (xxx.xxx.206.19), 64 hops max, 72 byte packets
    1  alfirving (192.168.0.1)  0.569 ms  0.363 ms  0.302 ms
    2  10.72.28.1 (10.72.28.1)  27.567 ms 18.161 ms  22.288 ms
    3  70.125.216.150 (70.125.216.150)  9.841 ms  10.346 ms  9.497 ms
    4  24.164.209.116 (24.164.209.116)  11.042 ms 8.298 ms  9.433 ms
    5  70.125.216.108 (70.125.216.108)  21.068 ms  20.657 ms  12.045 ms
    6  te0-8-0-2.dllatxl3-cr01.texas.rr.com (72.179.205.48)  11.154 ms  11.540 ms  24.495 ms
    7  107.14.17.136 (107.14.17.136)  11.994 ms  14.217 ms  15.816 ms
    8  ae-3-0.pr0.dfw10.tbone.rr.com (66.109.6.209) 14.566 ms  32.670 ms  15.947 ms
    9  ix-0-3-2-0.tcore2.dt8-dallas.as6453.net (209.58.47.105)  11.647 ms  12.260 ms  12.386 ms
    10  if-2-2.tcore1.dt8-dallas.as6453.net (66.110.56.5) 10.023 ms  12.285 ms  12.338 ms
    11  209.58.47.74 (209.58.47.74)  17.641 ms 16.741 ms  16.372 ms
    12  0.ae2.xl3.dfw7.alter.net (152.63.97.57)  11.584 ms  12.315 ms  12.890 ms
    13  0.so-6-1-0.dfw01-bb-rtr1.verizon-gni.net (152.63.1.90)  13.812 ms
        0.ge-3-0-0.dfw01-bb-rtr1.verizon-gni.net (152.63.1.17)  18.831 ms
        130.81.23.164 (130.81.23.164)  14.189 ms
    14  p14-0-0.dllstx-lcr-05.verizon-gni.net (130.81.27.40) 14.561 ms  13.621 ms  15.544 ms
    15  * * *
    16  static-xxx.xxx.206.19.dllstx.fios.verizon.net (xxx.xxx.206.19)  23.125 ms  24.136 ms  22.411 ms
    Second run: Traceroute has started…
    traceroute to xxx.xxx.206.19 (xxx.xxx.206.19), 64 hops max, 72 byte packets
    1  alfirving (192.168.0.1)  0.603 ms  0.420 ms  0.324 ms
    2  10.72.28.1 (10.72.28.1)  40.494 ms 26.625 ms  14.152 ms
    3  70.125.216.150 (70.125.216.150)  9.431 ms  9.660 ms  9.018 ms
    4  24.164.209.116 (24.164.209.116)  16.293 ms  12.339 ms  19.252 ms
    5  70.125.216.108 (70.125.216.108)  15.801 ms  11.438 ms  12.068 ms
    6  te0-8-0-2.dllatxl3-cr01.texas.rr.com (72.179.205.48)  23.221 ms  30.459 ms  17.519 ms
    7  107.14.17.136 (107.14.17.136)  14.611 ms  15.696 ms  15.775 ms
    8  ae-3-0.pr0.dfw10.tbone.rr.com (66.109.6.209) 17.643 ms  14.812 ms  16.294 ms
    9  ix-0-3-2-0.tcore2.dt8-dallas.as6453.net (209.58.47.105)  11.169 ms  12.374 ms  9.849 ms
    10  if-2-2.tcore1.dt8-dallas.as6453.net (66.110.56.5) 16.453 ms  12.168 ms  12.384 ms
    11  209.58.47.74 (209.58.47.74)  18.015 ms 14.867 ms  16.432 ms
    12  0.ae2.xl3.dfw7.alter.net (152.63.97.57)  11.471 ms  11.993 ms  12.395 ms
    13  0.ge-6-3-0.dfw01-bb-rtr1.verizon-gni.net (152.63.96.42)  14.077 ms  29.153 ms
        0.ge-3-0-0.dfw01-bb-rtr1.verizon-gni.net (152.63.1.17) 17.962 ms
    14  p14-0-0.dllstx-lcr-05.verizon-gni.net (130.81.27.40)  14.629 ms  12.297 ms  12.839 ms
    15  * * *
    16  static-xxx.xxx.206.19.dllstx.fios.verizon.net (xxx.xxx.206.19)  24.976 ms  22.170 ms  22.376 ms
    Ping:
    First Run: Ping has started…
    PING xxx.xxx.206.19 (xxx.xxx.206.19): 56 data bytes
    64 bytes from xxx.xxx.206.19: icmp_seq=0 ttl=242 time=22.814 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=1 ttl=242 time=24.621 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=2 ttl=242 time=24.711 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=3 ttl=242 time=24.109 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=4 ttl=242 time=23.336 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=5 ttl=242 time=25.644 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=6 ttl=242 time=27.755 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=7 ttl=242 time=25.135 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=8 ttl=242 time=22.443 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=9 ttl=242 time=24.635 ms
    --- xxx.xxx.206.19 ping statistics ---
    10 packets transmitted, 10 packets received, 0.0% packet loss
    round-trip min/avg/max/stddev = 22.443/24.520/27.755/1.448 ms
    Second Run: Ping has started…
    PING xxx.xxx.206.19 (xxx.xxx.206.19): 56 data bytes
    64 bytes from xxx.xxx.206.19: icmp_seq=0 ttl=242 time=27.183 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=1 ttl=242 time=24.629 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=2 ttl=242 time=22.511 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=3 ttl=242 time=39.620 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=4 ttl=242 time=26.722 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=5 ttl=242 time=23.183 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=6 ttl=242 time=25.171 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=7 ttl=242 time=24.412 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=8 ttl=242 time=23.837 ms
    64 bytes from xxx.xxx.206.19: icmp_seq=9 ttl=242 time=23.785 ms
    --- xxx.xxx.206.19 ping statistics ---
    10 packets transmitted, 10 packets received, 0.0% packet loss
    round-trip min/avg/max/stddev = 22.511/26.105/39.620/4.713 ms
    (3) Any other ideas on what my call quality problem might be, or how I can tweak it?  For example, would putting a DIR-655 router at Location A and enabling QOS really make a difference?
    Thanks to everyone, and I hope this is not too long or difficult to understand.

    Hey thanks for your reply  Yeah im only getting 1 ro sometimes 2 bars reception so hopefully the antenna will beef things up but I think it is what it is perhaps.  

  • DHCP - Cannot add text option for VOIP phones in OES Linux

    While working through this, I solved the issue, but decided to post this anyway as it may help others to find these sorts of errors.
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    Craig Johnson
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    On 30/08/2014 21:16, phxazcraig wrote:
    > While working through this, I solved the issue, but decided to post this
    > anyway as it may help others to find these sorts of errors.
    >
    > I'm working on migrating from NetWare 6.5sp8 to OES11sp2. Client has
    > Shoretel VOIP phones. Existing NetWare-based DHCP has no problem.
    > Option 156 has been configured to give out the required text information
    > that Shoretel phones require.
    >
    > Problem is that I could not get the OES11 DHCP to run with that option.
    > Nor could I migrate the existing option over - the Migration Tool (in
    > OES11) says it successfully migrates DHCP, but I cannot start the dhcpd
    > daemon. Error is that it failed, and in the rc.dhcpd.log file I see
    > an error:
    >
    > LDAP Line 26: unknown option dhcp.Shoretel_Boot.
    > LDAP Line 26: unexpected end of file
    > LDAP: cannot parse dhcpService entry 'cn=newdhcpservice,o=LIBRARY'
    > Configuration file errors encountered -- exiting
    >
    >
    > If I look in the file (created when LDAP reads DHCP config from
    > eDirectory apparently) dhcp-ldap-startup.log I can see the problem entry
    > at line 26:
    >
    > option Shoretel_Boot
    > "FTPSERVERS=172.30.43.8,COUNTRY=1,LANGUAGE=1,L AYER default-lease-time
    > 259200 ;
    >
    >
    > This option does NOT show up in the newdhcpservice option when I look at
    > it in ConsoleOne, or DSBROWSE, or DNS/DHCP Management Console.
    >
    > This option DOES show up in the DNS/DHCPManagement Console if I look at
    > the DHCP (NetWare) tab and look at Other DHCP Options for some of the
    > configured subnets, but it actually has different text from the above,
    > specifically:
    >
    > FTPSERVERS=172.30.43.8,COUNTRY=1,LANGUAGE=1,LAYER2 TAGGING=1,VLANID=9
    >
    > Note that it does not have a " character anywhere in the entry. This
    > option is configured as a Global DHCP text option.
    >
    > Novell TID 7009464 mentions the issue, though not for Option 156. In
    > that TID there is this:
    > "Situation #2
    > Migrate a working DHCP server with DHCP options that are of type
    > "Text" to an OES server.
    > Load the DHCP server service... it fails to load and gives similar
    > errors to the ones listed above."
    >
    > Under resolution the TID says to delete and recreate the dhcp service
    > object without the text option and it will load. That doesn't work for
    > me as I still get an LDAP error pointing to the Shoretel_Boot unknown
    > option. (I dare not try deleting it from the NetWare DHCP config and
    > risk breaking the client's phone system).
    >
    > One of the options in the TID to fix this is to re-enter the data using
    > the DNS/DHCP Management Console - but that didn't work.
    >
    > Here is the answer:
    > First, the log files are misleading. The error message points to not
    > being able to read the newdhcpservice object entry - but the problem was
    > elsewhere. In fact the problem showed up in the logs even when there
    > were no option 156 entries at all in any object inside the
    > newdhcpservice or the newdhcpservice object itself. The problem
    > existed in the NetWare configuration of the object for one of the dhcp
    > subnets.
    >
    > Specifically, there was an illegal character in the text entry for
    > option 156 - the # character was in there, like this:
    >
    > FTPSERVERS=172.30.43.8,COUNTRY=1,LANGUAGE=1,LAYER# 2TAGGING=1,VLANID=9
    >
    > If you look at the error log entry for syntax error you can see that the
    > option 156 text stopped at the # symbol, and then default-lease-time was
    > appended to the end.
    >
    > Removing the # symbol got things working.
    >
    > Craig Johnson
    > (former Novell partner / sysop)
    Thanks for taking the time to post the above as I'm sure it will help
    someone else in the future.
    Simon
    Novell Knowledge Partner
    If you find this post helpful and are logged into the web interface,
    please show your appreciation and click on the star below. Thanks.

  • CR 122 car holder problem

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  • VoIP phones losing connection randomly for a brief moment

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