VoIP Phone licenses

Hello there,
I'm pretty new to VoIP so please bare with me.. Reading about VoIP phones I've found that you have to buy some kind of license no matter which phone you are using : " All Cisco Unified IP phones require the purchase of a phone user license, regardless of call protocol being used. " Please can someone give me a link or enlighten me a little about them.
Questions :
1. what are these licenses, why should I buy them, how much do they cost ?
2. Is this the only license I'll have to buy to use the ip phone ? Or I'll need some kind of software license too?
Thank you

DLUs = Device License Unit
depending on the phone model how many they use, you need to contact pre-sales or licensing for them
if you don't have the DLUs you cannot add phones
the SKU from each phone entitles you to the necessary DLUs for that phone but DLUs can be purchased separately
you also need a node license to activate the CCM service if 5.x and an extra feature license if running 6.x
you can look "licensing" on cco and will get more info
HTH
java
if this helps, please rate

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I am having big problems with my VoIP phone connection and I'll try to lay it out clearly here.
The main telephone system resides at Location A (static IP address - see below - xxx.xxx.206.19), which has a network connection of 50MB down/20MB up (i.e., very fast). The VoIP phone configured for that system resides at Location B, which has a network connection of 10MB down/1MB up (i.e., also fast, or at least fast enough "on paper" for a quality VoIP connection). The LAN at Location A uses an Airport Extreme router, which does not have QOS or EF capability. The LAN at Location B uses a D-Link DIR-655 router which does have QOS that is configured properly to direct all traffic to the VoIP phone's IP address.
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(2)     Does anyone see anything in the following Traceroute and Ping results (done twice from Location B to Location A) that looks problematic to VoIP quality?:
Traceroute:
First run: Traceroute has started…
traceroute to xxx.xxx.206.19 (xxx.xxx.206.19), 64 hops max, 72 byte packets
1 alfirving (192.168.0.1) 0.569 ms 0.363 ms 0.302 ms
2 10.72.28.1 (10.72.28.1) 27.567 ms 18.161 ms 22.288 ms
3 70.125.216.150 (70.125.216.150) 9.841 ms 10.346 ms 9.497 ms
4 24.164.209.116 (24.164.209.116) 11.042 ms 8.298 ms 9.433 ms
5 70.125.216.108 (70.125.216.108) 21.068 ms 20.657 ms 12.045 ms
6 te0-8-0-2.dllatxl3-cr01.texas.rr.com (72.179.205.48) 11.154 ms 11.540 ms 24.495 ms
7 107.14.17.136 (107.14.17.136) 11.994 ms 14.217 ms 15.816 ms
8 ae-3-0.pr0.dfw10.tbone.rr.com (66.109.6.209) 14.566 ms 32.670 ms 15.947 ms
9 ix-0-3-2-0.tcore2.dt8-dallas.as6453.net (209.58.47.105) 11.647 ms 12.260 ms 12.386 ms
10 if-2-2.tcore1.dt8-dallas.as6453.net (66.110.56.5) 10.023 ms 12.285 ms 12.338 ms
11 209.58.47.74 (209.58.47.74) 17.641 ms 16.741 ms 16.372 ms
12 0.ae2.xl3.dfw7.alter.net (152.63.97.57) 11.584 ms 12.315 ms 12.890 ms
13 0.so-6-1-0.dfw01-bb-rtr1.verizon-gni.net (152.63.1.90) 13.812 ms
    0.ge-3-0-0.dfw01-bb-rtr1.verizon-gni.net (152.63.1.17) 18.831 ms
    130.81.23.164 (130.81.23.164) 14.189 ms
14 p14-0-0.dllstx-lcr-05.verizon-gni.net (130.81.27.40) 14.561 ms 13.621 ms 15.544 ms
15 * * *
16 static-xxx.xxx.206.19.dllstx.fios.verizon.net (xxx.xxx.206.19) 23.125 ms 24.136 ms 22.411 ms
Second run: Traceroute has started…
traceroute to xxx.xxx.206.19 (xxx.xxx.206.19), 64 hops max, 72 byte packets
1 alfirving (192.168.0.1) 0.603 ms 0.420 ms 0.324 ms
2 10.72.28.1 (10.72.28.1) 40.494 ms 26.625 ms 14.152 ms
3 70.125.216.150 (70.125.216.150) 9.431 ms 9.660 ms 9.018 ms
4 24.164.209.116 (24.164.209.116) 16.293 ms 12.339 ms 19.252 ms
5 70.125.216.108 (70.125.216.108) 15.801 ms 11.438 ms 12.068 ms
6 te0-8-0-2.dllatxl3-cr01.texas.rr.com (72.179.205.48) 23.221 ms 30.459 ms 17.519 ms
7 107.14.17.136 (107.14.17.136) 14.611 ms 15.696 ms 15.775 ms
8 ae-3-0.pr0.dfw10.tbone.rr.com (66.109.6.209) 17.643 ms 14.812 ms 16.294 ms
9 ix-0-3-2-0.tcore2.dt8-dallas.as6453.net (209.58.47.105) 11.169 ms 12.374 ms 9.849 ms
10 if-2-2.tcore1.dt8-dallas.as6453.net (66.110.56.5) 16.453 ms 12.168 ms 12.384 ms
11 209.58.47.74 (209.58.47.74) 18.015 ms 14.867 ms 16.432 ms
12 0.ae2.xl3.dfw7.alter.net (152.63.97.57) 11.471 ms 11.993 ms 12.395 ms
13 0.ge-6-3-0.dfw01-bb-rtr1.verizon-gni.net (152.63.96.42) 14.077 ms 29.153 ms
    0.ge-3-0-0.dfw01-bb-rtr1.verizon-gni.net (152.63.1.17) 17.962 ms
14 p14-0-0.dllstx-lcr-05.verizon-gni.net (130.81.27.40) 14.629 ms 12.297 ms 12.839 ms
15 * * *
16 static-xxx.xxx.206.19.dllstx.fios.verizon.net (xxx.xxx.206.19) 24.976 ms 22.170 ms 22.376 ms
Ping:
First Run: Ping has started…
PING xxx.xxx.206.19 (xxx.xxx.206.19): 56 data bytes
64 bytes from xxx.xxx.206.19: icmp_seq=0 ttl=242 time=22.814 ms
64 bytes from xxx.xxx.206.19: icmp_seq=1 ttl=242 time=24.621 ms
64 bytes from xxx.xxx.206.19: icmp_seq=2 ttl=242 time=24.711 ms
64 bytes from xxx.xxx.206.19: icmp_seq=3 ttl=242 time=24.109 ms
64 bytes from xxx.xxx.206.19: icmp_seq=4 ttl=242 time=23.336 ms
64 bytes from xxx.xxx.206.19: icmp_seq=5 ttl=242 time=25.644 ms
64 bytes from xxx.xxx.206.19: icmp_seq=6 ttl=242 time=27.755 ms
64 bytes from xxx.xxx.206.19: icmp_seq=7 ttl=242 time=25.135 ms
64 bytes from xxx.xxx.206.19: icmp_seq=8 ttl=242 time=22.443 ms
64 bytes from xxx.xxx.206.19: icmp_seq=9 ttl=242 time=24.635 ms
--- xxx.xxx.206.19 ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 22.443/24.520/27.755/1.448 ms
Second Run: Ping has started…
PING xxx.xxx.206.19 (xxx.xxx.206.19): 56 data bytes
64 bytes from xxx.xxx.206.19: icmp_seq=0 ttl=242 time=27.183 ms
64 bytes from xxx.xxx.206.19: icmp_seq=1 ttl=242 time=24.629 ms
64 bytes from xxx.xxx.206.19: icmp_seq=2 ttl=242 time=22.511 ms
64 bytes from xxx.xxx.206.19: icmp_seq=3 ttl=242 time=39.620 ms
64 bytes from xxx.xxx.206.19: icmp_seq=4 ttl=242 time=26.722 ms
64 bytes from xxx.xxx.206.19: icmp_seq=5 ttl=242 time=23.183 ms
64 bytes from xxx.xxx.206.19: icmp_seq=6 ttl=242 time=25.171 ms
64 bytes from xxx.xxx.206.19: icmp_seq=7 ttl=242 time=24.412 ms
64 bytes from xxx.xxx.206.19: icmp_seq=8 ttl=242 time=23.837 ms
64 bytes from xxx.xxx.206.19: icmp_seq=9 ttl=242 time=23.785 ms
--- xxx.xxx.206.19 ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 22.511/26.105/39.620/4.713 ms
(3) Any other ideas on what my call quality problem might be, or how I can tweak it? For example, would putting a DIR-655 router at Location A and enabling QOS really make a difference?
Thanks to everyone, and I hope this is not too long or difficult to understand.

Hey thanks for your reply Yeah im only getting 1 ro sometimes 2 bars reception so hopefully the antenna will beef things up but I think it is what it is perhaps.

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While working through this, I solved the issue, but decided to post this anyway as it may help others to find these sorts of errors.
I'm working on migrating from NetWare 6.5sp8 to OES11sp2. Client has Shoretel VOIP phones. Existing NetWare-based DHCP has no problem. Option 156 has been configured to give out the required text information that Shoretel phones require.
Problem is that I could not get the OES11 DHCP to run with that option. Nor could I migrate the existing option over - the Migration Tool (in OES11) says it successfully migrates DHCP, but I cannot start the dhcpd daemon. Error is that it failed, and in the rc.dhcpd.log file I see an error:
LDAP Line 26: unknown option dhcp.Shoretel_Boot.
LDAP Line 26: unexpected end of file
LDAP: cannot parse dhcpService entry 'cn=newdhcpservice,o=LIBRARY'
Configuration file errors encountered -- exiting
If I look in the file (created when LDAP reads DHCP config from eDirectory apparently) dhcp-ldap-startup.log I can see the problem entry at line 26:
option Shoretel_Boot "FTPSERVERS=172.30.43.8,COUNTRY=1,LANGUAGE=1,L AYER default-lease-time 259200 ;
This option does NOT show up in the newdhcpservice option when I look at it in ConsoleOne, or DSBROWSE, or DNS/DHCP Management Console.
This option DOES show up in the DNS/DHCPManagement Console if I look at the DHCP (NetWare) tab and look at Other DHCP Options for some of the configured subnets, but it actually has different text from the above, specifically:
FTPSERVERS=172.30.43.8,COUNTRY=1,LANGUAGE=1,LAYER2 TAGGING=1,VLANID=9
Note that it does not have a " character anywhere in the entry. This option is configured as a Global DHCP text option.
Novell TID 7009464 mentions the issue, though not for Option 156. In that TID there is this:
"Situation #2
Migrate a working DHCP server with DHCP options that are of type "Text" to an OES server.
Load the DHCP server service... it fails to load and gives similar errors to the ones listed above."
Under resolution the TID says to delete and recreate the dhcp service object without the text option and it will load. That doesn't work for me as I still get an LDAP error pointing to the Shoretel_Boot unknown option. (I dare not try deleting it from the NetWare DHCP config and risk breaking the client's phone system).
One of the options in the TID to fix this is to re-enter the data using the DNS/DHCP Management Console - but that didn't work.
Here is the answer:
First, the log files are misleading. The error message points to not being able to read the newdhcpservice object entry - but the problem was elsewhere. In fact the problem showed up in the logs even when there were no option 156 entries at all in any object inside the newdhcpservice or the newdhcpservice object itself. The problem existed in the NetWare configuration of the object for one of the dhcp subnets.
Specifically, there was an illegal character in the text entry for option 156 - the # character was in there, like this:
FTPSERVERS=172.30.43.8,COUNTRY=1,LANGUAGE=1,LAYER# 2TAGGING=1,VLANID=9
If you look at the error log entry for syntax error you can see that the option 156 text stopped at the # symbol, and then default-lease-time was appended to the end.
Removing the # symbol got things working.
Craig Johnson
(former Novell partner / sysop)

On 30/08/2014 21:16, phxazcraig wrote:
> While working through this, I solved the issue, but decided to post this
> anyway as it may help others to find these sorts of errors.
>
> I'm working on migrating from NetWare 6.5sp8 to OES11sp2. Client has
> Shoretel VOIP phones. Existing NetWare-based DHCP has no problem.
> Option 156 has been configured to give out the required text information
> that Shoretel phones require.
>
> Problem is that I could not get the OES11 DHCP to run with that option.
> Nor could I migrate the existing option over - the Migration Tool (in
> OES11) says it successfully migrates DHCP, but I cannot start the dhcpd
> daemon. Error is that it failed, and in the rc.dhcpd.log file I see
> an error:
>
> LDAP Line 26: unknown option dhcp.Shoretel_Boot.
> LDAP Line 26: unexpected end of file
> LDAP: cannot parse dhcpService entry 'cn=newdhcpservice,o=LIBRARY'
> Configuration file errors encountered -- exiting
>
>
> If I look in the file (created when LDAP reads DHCP config from
> eDirectory apparently) dhcp-ldap-startup.log I can see the problem entry
> at line 26:
>
> option Shoretel_Boot
> "FTPSERVERS=172.30.43.8,COUNTRY=1,LANGUAGE=1,L AYER default-lease-time
> 259200 ;
>
>
> This option does NOT show up in the newdhcpservice option when I look at
> it in ConsoleOne, or DSBROWSE, or DNS/DHCP Management Console.
>
> This option DOES show up in the DNS/DHCPManagement Console if I look at
> the DHCP (NetWare) tab and look at Other DHCP Options for some of the
> configured subnets, but it actually has different text from the above,
> specifically:
>
> FTPSERVERS=172.30.43.8,COUNTRY=1,LANGUAGE=1,LAYER2 TAGGING=1,VLANID=9
>
> Note that it does not have a " character anywhere in the entry. This
> option is configured as a Global DHCP text option.
>
> Novell TID 7009464 mentions the issue, though not for Option 156. In
> that TID there is this:
> "Situation #2
> Migrate a working DHCP server with DHCP options that are of type
> "Text" to an OES server.
> Load the DHCP server service... it fails to load and gives similar
> errors to the ones listed above."
>
> Under resolution the TID says to delete and recreate the dhcp service
> object without the text option and it will load. That doesn't work for
> me as I still get an LDAP error pointing to the Shoretel_Boot unknown
> option. (I dare not try deleting it from the NetWare DHCP config and
> risk breaking the client's phone system).
>
> One of the options in the TID to fix this is to re-enter the data using
> the DNS/DHCP Management Console - but that didn't work.
>
> Here is the answer:
> First, the log files are misleading. The error message points to not
> being able to read the newdhcpservice object entry - but the problem was
> elsewhere. In fact the problem showed up in the logs even when there
> were no option 156 entries at all in any object inside the
> newdhcpservice or the newdhcpservice object itself. The problem
> existed in the NetWare configuration of the object for one of the dhcp
> subnets.
>
> Specifically, there was an illegal character in the text entry for
> option 156 - the # character was in there, like this:
>
> FTPSERVERS=172.30.43.8,COUNTRY=1,LANGUAGE=1,LAYER# 2TAGGING=1,VLANID=9
>
> If you look at the error log entry for syntax error you can see that the
> option 156 text stopped at the # symbol, and then default-lease-time was
> appended to the end.
>
> Removing the # symbol got things working.
>
> Craig Johnson
> (former Novell partner / sysop)
Thanks for taking the time to post the above as I'm sure it will help
someone else in the future.
Simon
Novell Knowledge Partner
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Welcome to the BT Residential Customers forum
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albcmb wrote:
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Even if your connection is 6 to 8 Mb/s, pages should load instantly, and streaming should work properly.
Clearly, you have some other problem with your system.
Again, how are you measuring your speed? What is your link speed? What are your measured upload and download speeds?
If you are using the router as a WiFi then you may not be getting the full speed you expect from a direct connection.
You need to supply much more real hard data than you have.
Your subject says that "Verizon Fios Internet, TV and Phone with Mac Book Pro is SLOW!" and Leopard has nothing to do with your TV or phone.
Message was edited by: nerowolfe

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