Voluem is too loud!

just wondering if anyone else has had or heard of this problem.
The volume is way too loud. I tested it in two different headphones. also the volume is much, much louder in one side of the headphones. AND this is really weird. if I turn the volume ALL the way down, the volume is still way too loud (one the one side) to listen to comfortably. any ideas?

yes, tried that. still having the problem.
to be more precise, the one stereo channel does respond to the volume controls, but the other does not. it seems to be playing the left side at max volume at all times, while the right side loudens and softens with the scroll wheel.
well I guess I have to take it back.

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