Volume and FF keys do not work on wireless keyboard

I replaced a wireless keyboard for my iMac today, and just noticed tonight that when I try to adjust the volume UP, it sends me to widgets, and when I try to adjust the volume DOWN, it dims the desktop behind my open window.
I've tried checking, and unchecking, the box in Preferences>Keyboard>Use all F1, F2, etc. as standard function keys. I've also gone to keyboard shortcuts and disabled F7 to F12. But no volume or rewind/ff etc.
How do I get my volume and rw/ff keys back? Thanks!

Also, I have attempted to submit a repair claim online as I have the Apple Care for the iMac but when I go to enter the Hardware Serial Number of the Keyboard in the Wireless Keyboard repair section, it does not recognize it.
Dustin,
Welcome to Apple Discussions.
I would recommend entering the computer's serial number not the keyboards. You can locate the computer by clicking the  in the upper left corner of your screen, clicking About this Mac, and where it states the Version click 2x until the serial number appears.
Regards,
Roger

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