Volume & Back Button Bug Lumia 820

Hi all,
I bought my wife a Nokia Lumia 820 about 2 months ago and up until now she's been extremely pleased and impressed with it. However yesterday she encountered a weird bug which we cannot fix.
Am not sure how she managed it, but the volume display now remains visible always at the top of the phone display and volume is set to 0 and cannot be changed. In addition the back arrow (bottom left) no longer works in any app as it now just tries to close the volume display in the header.
I see a number of people have reported issues with low volume but I could not find anyone else who has the same specific issue with the volume display always showing.
Steps taken to try and resolve this:
Rebooted phone (holding power and volume down)
Backed up the app data etc and did a factory reset
Removed the battery and rebooted
Ensured that the phone had the latest updates
After the first reboot the display did seem to resolve itself until I then clicked on the volume controls on the side of the phone. This then caused the volume to go straight down to 0 and then the display stuck and had the same problem again.
Also on some of my attempts to reboot the phone, a white exclamation mark showed up after the reboot and the phone was frozen so only way to try and get past this again was to reboot again and again until it disappeared.
Something is obviously wrong but am not sure whether it's a software glitch or an issue wiht the handset.
Can someone help shed some light on this else I'm going to get a lot of earache from the wife soon?
Thanks a lot, Matt

We have 3 Lumia 820 and one of the handsets behaved like you folks describing..
Did some resets, soft or hard, cant remember,but finally gave the handset to the shop and they sent in in for a reflash by Nokia.
Working without this issue after that and for about 4 weeks now so, reflash it...
Nokia 808 again (delight Belle), Nokia E7 and X7 ( again, all on Delight Belle...after some time on Nokia Lumia 925 (retired), 1020 (not that great)and Lumia 820 (Replaced my router at home, great for internet sharing).., N9 The best device ever (use it as much as Lumia 1020), Nokia 700 (Sport Phone/My Love :-) ) Nokia 701, Nokia E6 (Should have a follow-up from Nokia among with larger screen, NFC, Autofocus), Lumia 800 (Retired After 6 weeks), -Sports Tracker-Nokia Internet Radio-Handy Safe-Skype-Bambuser-Screenshot app pro-fMobi-ComingNext-Manual TaskSwitcher-jagiTimer-Easy StopWatch-Boldbeast-Equalizer-Financial Calculator-WiMP Music-YTasks-Davi-Thumbnail Folders-BizCalendar-Tiny7-Situations-nn reeder-Sport Timer-CameraLover-CameraPro-GrabRadio-LiveScore-Poddi-Gravity-SkyFilesPro

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