Volume Button Not Working on Lumia 620

Today my volume rocker switch on my Nokia Lumia 620 stopped working suddenly. It was dropped a couple times today as I was at a concert and people rushed past.
The volume switch feels spongy when pushed in and only adjusts the volume when pushed down painfully hard. But it happens with both my covers, so I'm maybe wondering if it's an internal hardware issue? When the cover is off, the two small buttons can be pushed down easily, it's just the rocker switch on the covers that don't work. Anyone know what is going on with it? Sent from my 620.

Hi, Mozilla. Just to clarify, you've tried 2 different back covers on your Lumia 620 and you still experience difficulty pressing your volume keys, right? Only the technicians can confirm if there was an impact on the internal hardware of the phone. Saying this, we suggest taking the phone to a Nokia Care Point for an evaluation and repair: Nokia Support. Please note that the repair process may delete your personal data, so it is best to create a backup file: Back up my stuff. 

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