Volume Click Wheel Issues

My ipod has been working great untill...............
My volume only moves up in bars. If I use the click wheel to raise the volume I only have six to eight volume selections to listem to and the volume bar moves in sections when I raise and lower the it. It didnt do this before. is something wrong with my clickwheel or do I need to change a setting of some sort?

You should try the 5 r's:
http://www.apple.com/support/ipod/five_rs/
If none of these work then you probably have a hardware problem and you'll have to get it repaired.

Similar Messages

IPod classic click wheel issues

Hi,
I've got a 160gb iPod classic.
About a year old.
Increasingly, I've been having click wheel issues wheel the click wheel is unresponsive.
Is this a common occurrence?
The iPod plays fine.
Is thee anything I can do or should I take it to an apple store?

I solved it by first reseting the iPod of holding Menu and the select button. Then I Resotred it using the iPod Software Updater.

Peripheral car audio and click wheel issues w/ Classic

Anyone else out there have a Peripheral Car Audio Interface for their car stereo? I got mine in Dec of '05 and had no problems with it. I get a new Ipod Classic and when I plug it up to the stereo the click wheel becomes nearly useless. It still plays but it's a bear getting to a song. When I unplug it from the stereo the Click wheel works fine. Help!

I'm actually using the BlitzSafe VW/M-LINK1 V.5 in my 03 Jetta. I'm a simple Ipod solution for my car keeping control on the Ipod itself and not my head unit (I'd rather it that way). I'm having the same issue with my 80gb classic. When I plug the Ipod into the interface, the touch wheel itself becomes useless, although I can still control the Ipod with the Menu, forward, back, etc. buttons. As soon as I unplug the Ipod from the interface, my click wheel goes back to normal.
One thing I also noticed is that when the Ipod is plugged in, I can see the wheel actually being used although I'm not touching it. By this I mean you can actually see the volume going up and down or the highlight bar actually moving up and down. You can also hear the Ipod clicking away.
I've talked to Blitzsafe and they told me my Ipod is faulty and to get it looked at. I've tried both a 5th Gen Video and Nano and they both worked perfectly. After reading this thread I'm sure my Ipod isn't the problem although I'd like to try another Classic just to make sure.

Click wheel issues, dead pixel

Ok, so I have issues with a very loose click wheel and a VERY obvious dead pixel, it's like bright purple compared to the rest of the screen and is very annoying while watching videos. I have a purple 16gb Are these issues that I can get an exchange on? I've babied this thing to death, I haven't dropped it or scratched it in any way. I'd like to just go in to the Apple store and exchange it, but does it matter where you bought it? Obviously I'm still within my Apple warranty, so do they just look it up with the serial number? I don't have my purchase receipt either. Any help would be wonderful, thanks in advance!
Message was edited by: JediAshley

No, it does not matter. Make an appointment before going to the Apple store. The genius bar will help you. If you don't have an appointment, you could wait a long time.

Ipod Classic click wheel issue

The click wheel on my new Ipod classic (160 gig) is unresponsive at times. Initially I thought it was due to the Claro skin, but the problem seems to be present even after I take off the skin. I seem to have read that there may be a firmware update available to address this issue, but I can't seem to locate it on the Apple site. Can anyone confirm that the problem can be addressed by the update and, if so, where the site is for the firmware update? Thanks.

As far as I can tell there have been no updates to make the classic click wheel more sensitive. NONE of my older 5.5 skins are acceptable though the iSkin evo3 for 5.5G is the best of the sorry lot. I bought a 3-pack (white, black, blue) of the new thin iSkin for the 6G. I find these acceptable but there is no screen cover. It isn't perfect but acceptable to me.
iSkin has just introduced a new evo for 6G. Haven't tried it.
Just as a side note, I find the iSkin for the 6G a bit unresponsive after taking a shower. To me, it would seem that a little skin oil helps responsiveness. Go figure.

IPod With Click Wheel Issues

Hey Guys.
I've had my iPod Click Wheel for almost about 2 years now. It's worked great, and did everything I've requested of it. Until recently when I was on vacation, it started doing all of these crazy things. It lost all of the songs however, still having all of the song names and artists. It showed the Folder logo. I reseted it. Didn't solve a thing. I tryed to restore it, I was able to get my songs back on, but it doesnt have the same same speed as it did before the trip. Any suggestions or solutions to this problem? All if greatly appreciated.

I solved it by first reseting the iPod of holding Menu and the select button. Then I Resotred it using the iPod Software Updater.

Battery/Click Wheel Crisis!

Ok i have a referbished ipod mini 1st generation. the first one had some problems and now it seems this one they gave me has even more! The battery lasts about 3 hours max. and on occassion it'll be dead and then I'll plug it in and it claims it's done charging! That was my first problem and all of the sudden I'm having click wheel issues. If the back light goes out the click wheel will stop responding! My ipod died a minute after being charged for an hour. I pressed Select and Play (a friend told me this is how you can really see the battery status) and then all of the sudden a check mark shows up and "It's ok to remove your ipod" or something like that shows up and at the top it says enable disk use which i didn't! And now the click wheel won't respond.. at all. Can someone please help me or atleast tell me what went wrong? Thank you.

You should try here if you want a replacement battery (or somewhere like it).
http://www.kokopellimusic.us/KM_instructions.htm
There are many cheaper and better batteries out there than the ones Apple provide. Google 'iPod batteries'.
Apple's prices are listed here.
http://www.apple.com/support/ipod/service/battery/

IPod 3G click wheel volume issue

I have a weird issue- occasionally when I am listening to my iPod 3g nano I can hear the click wheel clicking. when I look at the display the volume is oscillating up and down one click and the click is audible. At first I thought the silicone case (soft silicone, so it stretches) I had it in was hitting the wheel which was causing that. But when I take it out of the case it continues to happen. Eventually it stops, but it's rather weird. Anyone else have this problem?

Similar problem. I have the 20 GB click wheel iPod, iTunes 7. I have major difficulties now trying to add songs onto the iPod. I can put on a few albums worth, but when it gets up near 1 GB, the hard drive starts spinning and if I don't do some quick cancelling and ejecting of the iPod it freezes, wipes my iPod, and I have to restore it.
I never really connected it to iTunes update, however, because I was using the Pod for a while since I updated. I had also added a few albums worth of songs since the update with no problem. The first freeze occurred when I was adding songs given to me by my brother, some of which were partially write protected (ie, he had bought them).
Sorry, can't really help, just adding my own story...

Volume and click wheel all funky on me....

My ipod nano has a problem that when ever i turn it on the click wheel goes crazy and i have to scroll little by little to get where i want or it goes crazy. also my volume that when im listening to a song the volume just fumbles and i have to use the hold button and when i take off the hold button the volume fumbles. i am not accidentaly touching the click wheeel or have a cell phone near it. plz help..
-Bodizzle

Have you tried The Five Rs?
If so & it's still not working, you may need to file a Service Request or, if there is an Apple store near you, take it there.
Good luck.
Cheers!
-Bryan

The infamous problem of the Click Wheel getting frozen

Since I've read a lot of stuff on the internet about this very common problem, and that nobody has found a solution, I wanted to start this topic in order to solve it through different experiences in the community.
I live in Spain, but bought my iPod nano in Canada last October, and I noticed the click wheel problem since the very beginning. Sometimes it got frozen, so I used the Hold Button to “reset” it and it worked again, but I have to say that it was very annoying to get this stuff stucked from time to time.
But in December, it started to get frozen more frequently, and now it happens every time I turn the iPod on. It responds to shaking, so I shake it and start listening to it in random play, and after some minutes (may be an hour, or may be never), and after many “Hold Switch slides”, I get it back working properly again. It normally keeps working fine for a while, but suddenly it can get frozen again.
Here is a list of observations I’ve made, despite the problem seems to be very randomly (sometimes it fixes 2 min before turning on, sometimes it gets an hour, sometimes it never unfreeze):
-Some people have said that it’s a moisture problem. Well, it is happening here, where humidity is high, but I was in a very dry place for Xmas and it happened the same way. But the fact that it works when it is hot rather than when it is cold is in support of this hypothesis.
-Some people say it’s some dirt between the wheel and the contacts. I tried cleaning the borders of the wheel and it didn’t worked.
-If I charge it full, it works immediately, but for a while
-Sometimes I turn it on and immediately touch the wheel and it works, but 1 sec latter it isn’t working again. Sometimes I turn it on and it doesn´t work at all.
-Of course I tried the “5 R’s” and a full restore. Reinstallation and updates of iPod software doesn’t work either.
SO:
1- Any suggestions?
2- Is Apple going to do something with this? (the problem is here since iPod Nano 2G). I’ve read somewhere that their policy is to tell you that the iPod is so cheap that you can buy another one (but it seems that is a serial problem so that irrational answers will not work)
Message was edited by: federoy

Some points to ponder:
It is very difficult to determine from Internet reports how common a problem really is for any product with a very high sales volume. If millions are sold, hundreds of reports still just represent a tiny fraction of them. Generally, if a problem really is inherent in its design or manufacture, a very high return rate follows & the maker is forced to correct it to stay in business.
Internet reports also suffer from the problem of not always providing enough info to determine if the issue is exactly the same in each report, or if it has the same cause. Quite often there are a number of "me too" reports that list no details or are too vague to determine much. Sometimes a follow up reveals that user error, abuse, or post-manufacturing damage is involved in some of the reports.
This is not meant to imply that real problems in design or manufacture don't exist, only that it isn't a good idea to make overly broad assumptions about commonality without sufficient information.
You have provided a lot of useful info about your own experience, enough to rule out some of the theories & to make others seem much less likely. But it is still important to consider that those theories may explain some of the reports & that the same symptom does not mean the same cause must always be involved.
With that out of the way, here is what I see as a synopsis of the symptoms you observe:
• The frozen scroll wheel problem was intermittent but occurred from day one of ownership
• It got worse over time & now occurs every time the iPod (Nano?) is powered up
• Toggling the Hold switch repeatedly seems to temporarily cure the problem
• Performing the 5 R's has no effect
• Cleaning the borders of the wheel has no effect (details?)
• The problem doesn't occur if the iPod is fully charged (details?)
• Weather effects may be involved somehow but not in an obvious way
If this is accurate, it would be useful to know how many other users see any of the same things, or if they see something substantially different.
Also, note that the participants in this forum are just users & cannot know what if anything Apple will do about this issue. The terms of use prohibit our discussing Apple policy so all we can do here is try to uncover as many facts as we can about when the symptoms occur & what does & doesn't work to resolve them.

Click wheel navigation difficulty - any tips?

I've been gifted a 160gB iPod Classic & I'm finding the click wheel for navigation in menus (and to playlists etc.) very difficult. The documentation says to scroll lightly but that doesn't do anything. I've been using other non-Apple touchscreen devices for MP3s for more than a decade & I'm finding being confined to the iPod navigation buttons quite difficult and frustrating. Navigation gets even worse in my armband carry case with the additional plastic overlay. I don't want to have to take it out of the protective case whenever I need to navigate.
The other issue is, when I use the click wheel to navigate in menus it simultaneously moves me around in the songs--I want the wheel to only do one thing at a time.

It sounds like you are applying pressure (even slight) by pushing the click wheel when trying to adjust volume. Because of this the ipod is moving back one screen. To adjust volume you don't need to push at all. Just run your finger lightly clockwise or counter clockwise to adjust the volume.
Hope that helps.

Click Wheel Unresponsive and Center Button Problem

Hey all,
I have 2 issues with my ipod nano 8GB (4th gen) that I'm thinking might be hardware, but I would like to ascertain if there's any quick/easy fixes possible.
1. Sometimes I notice that half of my click wheel is unresponsive. I would be adjusting the volume and all of a sudden the volume would pause and then jump (since whatever software is controlling the clickwheel thinks I rapidly scrolled through that unresponsive portion). Note that this unresponsiveness occurs for any scrolling action (the volume is just an example).
2. Recently, I noticed that if I hit the center button to play a song, it would sometimes immediately cycle to the next song or go back to the album if there was only one song.
I'd like to avoid sending the ipod in for repairs, so any help would be appreciated!

I have the same problem, only it's just my menu button.
It was on-and-off working for a while, but it just stopped all-together today.
No water damage, or serious drops, but I use it every day, and that might have possibly contributed to the issue.. Though you'd think they were built for frequent usage!
I'm just going to call in to apple, there isn't much online about how to help.. and you need the menu button to reset it, so that won't work to even bring me back to the original menu screen.

Click Wheel Totally Unresponsive

My friend gave me his iPod in the hopes that I'd fix it again. This time, the problem was not the normal freeze, reset and restore process. He said it froze, but when the iPod is connected to a power outlet or my computer, the backlight still functions and the Do Not Disconnect screen came up. As soon as I safely ejected the iPod, I tried scrolling, like I did when it "froze." Still no response. Is there anything else I can do with it? I don't know if a restoration will work, and I'm about to try that now. It seems as if the click wheel on his U2 Special Edition 40GB iPod "photo" has gone totally unresponsive.
5G 60GB Video iPod, 4G 20GB iPod, 1G 4GB iPod mini, and Tunes 6!! YAY!! Windows XP Music library: 2505 items, 7:18:28:38 total time, 12.64 GB

If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

My i pod nano click wheel doesn't work. how do i fix it?

my i pod nano click wheel has stopped working. My i pod still works when in my docking station but the wheel doesn't. Anyone got any ideas what I can do? I've tried to restore settings but that hasn't worked.

That is a hardware issue. Take the iPod Nano to an Apple store or an AASP. Whichever is more convenient for you. If you want to DIY - iPod Repair Tutorials

4 Questions RE: iPod Click Wheel 40 GB (HP-Refurb)

Hello All-
I just connected my 40 GB iPod Click Wheel (HP Refurb.) and am a newbie to the world of ipod. I am using iTunes 4.6 & Mac OS 10.3.5. (I haven't upgraded to iTunes 6 on purpose because I thought this older version would be better suited to my older iPod...)
My first reaction to the sound was not great -the sound in general was flat (not full range) and the volume was too low.
To test the sound, I imported the same song into the ipod in 3 formats: AIFF, Apple Lossless & MP3 (160 kbps). To my surprise, the AIFF sounded the worst! (it had low volume and a reduced frequency range (it sounded and very flat) Why, I have no idea-
That said, I have 4 questions for the forum:
1) Is there anyway to boost the volume on my ipod? (it is not the European model, it is an HP Refurb.)
2) Is there anyway the ipod can use the EQ settings assigned to a particular song in iTunes?
3) Is there anyway the ipod can use volume settings assigned to a particular song in iTunes?
4) Is there anyway to import my custom EQ settings (for a particular song or in general) into the ipod EQ menu?
In general, I want to improve the quality of the sound-
And specifically, I would like to be able to boost the volume and have more control over the EQ .
(iTunes has a fairly decent EQ, my fingers are crossed that there may some way to use some of those features in the ipod, --iTunes is so seamlessly integrated with iTunes in all other respects...)
Any suggestions would be greatly appreciated!
Thanks in advance-
tmp

1) Is there anyway to boost the volume on my ipod?
(it is not the European model, it is an HP Refurb.)
You have tried turning the volume up, right? ALso, make sure sound check is not enabled. (Settings-->sound check-->off)
2) Is there anyway the ipod can use the EQ settings
assigned to a particular song in iTunes?
Yes. You need to have any EQ enabled on your iPod (settings-->EQ-->pick one). When you play a song, the iPod will use the EQ you set in iTunes instead of the one set on the iPod. If the EQ is set to off on the iPod, no EQ will be used.
3) Is there anyway the ipod can use volume settings
assigned to a particular song in iTunes?
It should be. Are you noticing any difference between songs with higher volumes set?
4) Is there anyway to import my custom EQ settings
(for a particular song or in general) into the ipod
EQ menu?
No. I would...
Send Apple Your Feedback
I would also update iTunes and make sure the iPod's software is up to date...
iTunes
iPod Updater
Updating iPod's Software
btabz

Volume Click Wheel Issues

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