Volume goes down automatically

Sometimes when I lower the volume it continues down to 0. When I use the up button it will rise about 25%, then automatically go back to 0. Is this hardware or software problem? Solutions?

This is usually a good indication of a hardware problem usually a result of the iPod coming into contact with moisture in some way or another.
Before jumping to this conclusion, work through the usual 5 R's of troubleshooting to rule out any possiblity of a software glitch or data corruption.
http://www.apple.com/support/ipodnano/assistant/itunes/
B-rock

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    iPod Manuals
    iPod nano Troubleshooting Assistant
    iPod Troubleshooting Assistant
    Service Answer Center - iPod
    U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)
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