Volume in earpiece not working. Volume buttons work as can adjust volume and is set yo max. I haven't left the protective screen cover on.

Earpiece volume has gone very low when using iPhone. Have to switch to external speaker to hear caller, everything else is working ok. Ear phones are working fine and they are not staying registered when they are removed. Also I haven't suddenly gone deaf. Any ideas.

Snap. I'm having to restrain myself from smashing it to smithereens, such is my lack of control and anger.
The reason - this is my THIRD replacement iPod 4G 40gb, delivered on 21/5 (I have been without it for a month - unnaceptable, even coming from China, and with laser engraving). Right from kick-off it is doing this with the click wheel. I have just opened the box as my wife went into labour on the day of delivery, and this has been the first moment I've had since the arrival of our boy.
Apart from the click wheel nonsense, the hard drive sounds like a hair-dryer, and the build quality is absolutely disgusting - the white facia is mismatched significantly from the back and you could shave with it in extremis. The click wheel has a 'shadow' round the left curve and has been so badly fitted all the buttons below 'rattle'
In the seven months since initial purchase, I've been without it for two. I'm going straight on the phone to Apple in the morning to demand a refund and compensation.
I'm typing this on my Powerbook - the third incarnation. Is there no quality control in Apple's Chinese operation?

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