Volume issues with third-party tele-conference service

A client is requried to join a conference call hosted by third-party Genesys Conferencing (866.436.3797). My client accesses the teleconference through the speakerphone of their Cisco SPA525G2, lcoated in a Board Room. 
They have a UC-540 with the next to lates firmware and they have no other volume issues with any call on this or any other speakerphone.
Any ideas?

You could try this link here it will show you how to use the HH off another router as a slave and still be able to use BB talk
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    Regards,
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected] .
    Rebecca Tu
    TechNet Community Support

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