Volume not working - most of the time

I have a HP Pavilion g6-2210sa, product number is C6S45EA#ABU Volume occasionally works fine, but mostly does not. It sometimes works when I turn laptop on and then after a few minutes it doesn't work. If I restart, it sometimes starts working again but mostly does not. I have followed HP instructions for audio problems on this website however I cannot seem to fix this. Please help urgently. Thanks
This question was solved.
View Solution.

Hi,
Try the following.
Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
Locate update KB2962407, right click it and select Uninstall.  When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'.  You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
After this you may or may not need to delete and reload the Audio driver - if you do, the procedure for using recovery manager to reinstall Software and Drivers is detailed in the document on the link below.
Recovery Manager - Windows 8.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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