Volume of speakers very low

The speakers on my laptop are extremely low despite setting all of the volume to maximum volume.
Looking at othe posts on this topic, there is a recommendation to go to the "Enhancements" tab within the sound settings but I do not have that tab available.
This is very frustrating as I am unable to use my laptop for Lync conference calls which is essential for my job. 
PS: I have also set the volume setting for Lync to 100% and that hasn't made any difference.

@JG14 
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