Volume showing a lock symbol when trying to adjust volume

Hi, I have a Z10 running 10.3.1.1565 and have the following issue that appeared out of nowhere. When I try to adjust volume it will not adjust the volume and there is a lock symbol next to the volume. Have tried restarting with and without battery pull... but nothing :-(. What is going on and how do I fix?

Have you tried adjusting in Settings >Main Volume?
Do you have Parental Controls enabled?
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