VPN users cannot connect to LAN

I have to users down in australia, they can connect via vpn but cannot ping any of the LAN ip address
PLease help URGENT!

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Are the VPN clients in a different subnet from your LAN?  If so, I would suspect a routing issue, either your VPN clients either don't know how to get to the LAN subnet and/or the LAN clients don't know how to get to the VPN client subnet.

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