VPP and B2B apps distribution not working

Hi,  as anyone been successful in setting up the Profile Manager to distribute a B2B app?
We have the app in our VPP account, it shows up in the front page, no problem. Then we "buy" (it's a free app) some copies of it, in the account summary licences are shown as "Managed Licences", but they never show up in the App panel of the Profile Manager.
Digging the issue down we discovered that OS X Server reports in devicemgrd.log, after the purchase
1:: [158] [2013/12/17 10:52:27.787] Requesting incremental VPP sync in response to push notification from server
and that's very good, but then
:: [158] [2013/12/17 10:52:30.700] Unable to retrieve any metadata for product ID 743681***
The ID is the one of the B2B app we asked the developers to put in our VPP account for purchase.
I also have to say that
- "Standard" apps distribution (apps that are public in the Store) is working fine (free and paid apps)
- It seems to me that there is no way to escalate this issue to Apple tech support? (any suggestion on this point?)
So, in the end, it would be a great relief just to know that anyone has the B2B method of app distribution working on his OS X Server Mavericks, because I'm banging my head on this issue for a month or more, and I'm starting to feel delusional ...  Thank you for any hint!

No way. I opened a support case with Apple for this, and after a 10 days investigation they admitted it's their fault, but no timeframe for a solution was given to me.
Pretty much disappointing I have to say.
ps
will update thread when (hopefully) it will be solved for me. Would you do the same pls?
Regards

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