VVX handset initiated call will not connect to Lync client with simultaneous ring enabled

Has anyone encountered a similar issue? And any advice on how to fix it please? (note - a case has been logged with Polycom, but weeks are passing by and they have not provided any useful response so far; hence reaching out in
the community for help) .... thanks in anticipation.
Here's the scenario:
A Lync 2010 user in the office (I'll call her Lisa) has setup her Sim Ring to an external number (her mobile number).
Another Lync 2010 user in the office (Mike) calls Lisa's extension from his VVX410.
Lisa answers the incoming call using her Lync client with a USB headset.
The call appears to connect according to Mike and his VVX screen starts the call timer.
Lisa's Lync client just says "Connecting Call ..." but never actually connects.
The line is silent for both Mike and Lisa. There is no audio in either direction.
Further testing reveals the following:
The same problem occurs if Lisa uses a VVX handset to answer and also happens if she uses a CX600 handset to answer. Hence the problem seems to relate specifically to the fact that Lisa has setup Sim Ring to an external number; rather than relating
to the answering device type.
If Lisa changes her Sim Ring so that it calls another internal extension, then the problem does not exist, i.e. calls connect fine. Hence it seems to be specific to sim ring to an external number.
The environment is Lync Server 2010 CU6, Lync client 2010 on Win 7 (although the same problem exists when tested with a Lync 2013 on Win 8.1 client); and with AudioCodes Mediant 2000 and 1000 gateways.

Please specify another external number for Simultaneously Ring.
You phone may not have permission to dial an external phone number.
Please check if you can call the external phone number directly.
Lisa Zheng
TechNet Community Support

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VVX handset initiated call will not connect to Lync client with simultaneous ring enabled

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