VX-8360 - Backup Assistant leaving out contacts

Hi, I installed Backup Assistant a couple of years ago, and I was just trying to perform a manual backup, the first in at least 12 months. On the Backup Assistant webpage, I clicked the Sync button, and it seemed to work. I also manually initiated a "Restore" from my phone in the Backup Assistant app, which seemed to go through. I see items that were updated this year on the website, but there are some new contacts I created this year that don't appear on the web site. Am I doing something wrong? Thanks for any help.

does your new phone have backup assistant installed on it? If so try updating from your phone. If not you need to download it to your phone, then update.

Similar Messages

Backup Assistant showing no contacts online

I have a Samsung Intensity (Flamingo Red) and have been using backup assistant regularly. Today I wanted to look to see what the contacts looked like online, but I didn't see any.
I upgraded to Backup Assistant Plus (free version), forced a backup from my phone, and looked again. No contacts online.
My phone is listed as supported.
Do I need to do something else before I can see it?

MM1772, you should certainly be able to see your contacts backed up online, so I want to assist to make sure this is working. First, make sure you are logging into My Verizon with your own mobile number or username. If a different line is setup as the primary line online, you'll only be able to see the contacts from that line. You'll need to make sure your line is registered. Next, sometimes after syncing, you may need to log out and back in for the contacts to update. Are you receiving any errors when trying to view your contacts?
Let me know if you need further assistance with viewing your contacts online.
MarquiaF_VZW
Follow us on Twitter @VZWSupport

Backup Assistant shows no contacts on website

The Backup Assistant on my old Samsung Sway phone says it's working and has synced contacts as recently as today (when I did a 'Backup Now'). However, when I log in to the BA website, I get a blank contact list.
I haven't tried the Sync button on website as I'm worried it will overwrite the contacts on my phone with the empty list from the web.
How can I get at my backed up contacts?

Hello stewarte,
Thank you for reaching out to the community for assistance with transferring your contacts. May I ask did you get this issue resolved? If not then I hope that you still have your contacts in your Samsung Sway. There are two options on how to get the contacts successfully transferred to your new device. If you are still having an issue with the website then I recommend taking both devices to the store to have the contacts transferred without risking any data loss.
Another option is to create a new account in Backup Assistant with the Samsung Sway activated. Once you have done so, try syncing your contacts to the website again. If they appear online then you are free to activate the new phone. If they do not appear on the website then the first suggestion is recommended as a solution. In either case, please reply back with your findings from the decision you made. Once your contacts have been successfully transferred to your new device then I can open a ticket to have the website issue resolved for you.
Thank you...
ArnettH_VZW
Follow us on Twitter @vzwsupport

Backup Assistant Plus ate contacts-- anybody else?

How do you get to a restore point? The same thing happened to me =/
>>Branched from an earlier discussion<<
Message was edited by: Verizon Moderator

BA+ is unreliable for backing up the data it thinks it is backing up, which makes it USELESS.
Backup Assistant Plus backed up only half (663) of my contacts - no error messages, no notifications, no warnings, nothing to indicate that it had not backed up all of my contacts. I restored to my replacement phone thinking everything had transferred from my old phone to my new phone, then a week later I found a contact missing, then a phone number missing from another contact. Called Tech Support who found a note that said that BA+ does not guarantee it will backup everything. THEY SHOULD HAVE TOLD ME THIS WHEN THEY TOLD ME TO USE BA+ TO BACKUP/RESTORE TO MY REPLACEMENT PHONE!! After 4 unsuccessful phone calls to Tech Support (one of them saw that there were 634 of my contacts in the Verizon Cloud trash), I finally went to a VZW store and asked them to physically connect my phones to copy my Contacts. That person told me that BA+ had not backed up 634 contacts from my old phone. At least she tells her customers that BA+ is buggy and that they should check to make sure everything was backed up.

Backup Assistant Viewing of Contacts

Hello. My question is about back up assistant. I recently deleted all of my contacts "ONLINE" and from the trash can. I recently synked my phone and did the backup assistant module from my phone and it shows all of my contacts from my phone up-to-date, but I cannot view any of them "Online" What gives?
Does it take a day or two to view them ONLINE? The contacts are all still on my phone.
Thank you.

Hi there, lgoctane! Yes, you're quite correct about Backup Assistant's display of contacts. It does take a bit more time for it to display. I want to make sure that this issue is resolved for you, so please advise if you have been able to see your contacts appear since you posted this to the Forum. Thanks!

Backup assistant and syncing contacts thru gmail.

Hello,
I have a droid x and might switch to the iphone. I read the "get prepared" section in the FAQ's and it said to use BA so I can transfer my contacts. I've use BA with past dumb phones, but never with a smartphone. When I got my X I used gmai to sync contacts. Out of curiosity I tried BA and it only would sync 19 of my over 100 contacts.
1. Any ideas why only 19?
2. If I get the iphone can I just set up and log into my gmail account and sync my contacts that way?
Thank you,

Coendous wrote:
Hello,
I have a droid x and might switch to the iphone. I read the "get prepared" section in the FAQ's and it said to use BA so I can transfer my contacts. I've use BA with past dumb phones, but never with a smartphone. When I got my X I used gmai to sync contacts. Out of curiosity I tried BA and it only would sync 19 of my over 100 contacts.
1. Any ideas why only 19?
2. If I get the iphone can I just set up and log into my gmail account and sync my contacts that way?
Thank you,
BA only syncs phone contacts, not google contacts.
youo can log into your gmail account on a pc and export the contacts
i beleive you can also export them from the phone to your sd card.
i know nothing about apple prodcuts and am not sure what they require to import.

Backup Assistant Contacts Not Appearing Online

Hello, I've searched for similar problems with no luck. I've installed backup assistant in my old LG VX8575 to get the contacts off so I can download them to my new phone. Backup Assistant on the phone says it's backed up 292 contacts and that I can see and edit them online. But online when I access my account at verizonwireless.com/backupassistant, which becomes wbillpay.verizonwireless.com/vzw/nos/ba_nab/overview_def.jsp, the apparently new portal for backup assistant plus, my contacts list is empty. The phone numbers are identical. What can I do now to get the contacts to show up online so I can activate my new phone and download them? Thanks!

Hmm, now they ARE there, over half an hour later. Wonder if they ought to say wait a while and then they'll show in the instructions... Thanks anyway, all!

Have LG Extravert with Backup Assistant but can't access BA online to manage contacts

I have backed up my contacts on the ol' phone, hoping to print them and/or import into my contacts on the Mac (and ultimately sinc the new iPhone to the Mac). Can not for the life of me find the Manage Contacts online from which to print/import. Keep getting into a cyclical loop opening new windows and trying to get me to sign up for Verizon Cloud, something I don't need and certainly not something that is getting me to the contacts I need to see. Trying to call in for help and after long waits on hold, getting dropped, and getting texts that ask me to call a number....and that number wants to sell me Verizon equipment. Sooo irritating! Where is the Backup Assistant list of contacts -- that's all I need and it seems to be allusive for me and others looking for the same thing.

BackupAssistant is here: My Verizon Online Sign In - Verizon Wireless

Over 30,000 contacts listed in my backup assistant. Help!

I have somehow been able to accumulate over 30,000 contacts listed in my backup assistant/Verizon online contacts. How do I delete them or get someone at Verizon to delete them?

Chrsp wrote:
I have somehow been able to accumulate over 30,000 contacts listed in my backup assistant/Verizon online contacts. How do I delete them or get someone at Verizon to delete them?
Ouch, long night ahead in your near future. You can log on to your My Verizon account, mouse over My Services, click on Backup Assistant in that list. Now you can either mouse over each contact and delete each one that you don't want, or you can mouse over the contact and click the check mark to the right on each contact on that screen that you don't want. After you have checked all the contacts you don't want, up at the top of that window, right above the the contacts and below the letter index is a small box that says "Actions", click on that box and click on delete, it will ask you if you are sure you want to delete these contacts.
30,000 contacts is massive, get some coffee and be prepared to be in front of the computer for a while, hope this helps.

Backup Assistant - (1 account, 4 phones of which 2 are smartphones with two backup assistants)

My husband and I each have a smart phone on one account. I have backup assistant and he has backup assistant. When I log into the verizon account online and click on the menu bar above 'My Services' then Back up assistant, it only shows my husband's backup assistant as his phone is the primary number on the account. Now, I have backup assistant and have sync'd my information and it has gone through successfully. Why can I not see my backup assistant contacts on the website? Why isn't there an option to select my different phone number (which is not the primary one) and see my backup assistant contacts? What if we wanted to sync all 4 of the phones on our account and wanted to see each backup assistant listing for each?
Please advise if there is a setting I may be missing or if this feature is/isn't available yet and if not, when will this be available as this is a necessary and required function for each phone number to see their backup listing under backup assistant.
Thank you,

TinTopeka wrote:
I am wondering about this as well....I didn't see anything posted here since Nov. Did anyone figure this out? My son lost his phone....I suspended it...reconnected it with a different (my old) phone....and now can't get his contacts (we each had backup assistant) , only my contacts to show up on "his" phone. I don't want him to have access to my numbers...but it appears to be the phone numbers that were stored in the phone when I used that phone.
You'll need to delete the Backup assistant app from the phone, and then reinstall it as a new copy with the phone activated with HIS number; then it will restore or sync back HIS contacts. (If all goes as it shouls; as budone said earlier in this thread, Backup Assistant has been having problems for weeks, if not months, and it may not work as it should.
Good luck!

Backup Assistant

When I Sync on the Backup Assistant, my online contact list does not match my phone contact list. What do I need to do to make this match?
Thanks

Export the contacts out of backup assistant and import them into your gmail account contact list. Then have the phone sync through Google. The backup assistant has been unreliable for months now and until it is completely fixed I wouldn't trust it.

Get rid of "Get Backup Assistant" nuisance popup on Message+ (PC).

I use Message+ on my PC. It is great to be able to respond to texts with a real keyboard. My only complaint is the annoying popup that instantly tells me to set up Backup Assistant.
I do not use Backup Assistant. My contacts are stored in Exchange-linked accounts. I do not have contacts saved to my phone, because then I would need an additional service like Backup Assistant, when presently I just sync my email and my contacts live there. I would disable on-phone contacts if I knew I could. I went onto the website as linked and cannot set up Backup Assistant; this is a work phone and I am not the account manager. But I still get this annoying popup in the otherwise-handy Messages+. Maybe someone at Verizon could look into adding a "do not ask again" option to this popup?

Quick bump to see if anyone from Verizon can offer something here? If not I may just ditch the Message+ thing altogether. A popup seems like such a minor thing, until it pops up while writing emails, during presentations, during technical support desktop sharing...

Status of Backup Assistant for Contact Information

Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information?
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.    I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone...
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me?   (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability?
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code?
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone?

BillW wrote:
Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information? I doubt you will get anything but the "canned" response from the employees and techies....we are aware of a problem and have no estimated time of resolution.
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.   Yeah, I hear that. $1.99.... I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me. That's where the current issue is - syncing online changes back to the phone.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone... The "sync" with the online system is supposed to happen automatically. I set the option on my phone (go to BA on the phone, Options >> Set Schedule. I have mine set to late night.) It is supposed to connect to your online backup and sync any changes. Mine shows last back up at 10 days ago, and I am not inclined to hit the "back up NOW" option as that is what seems to be causing loss of contacts form the phone.
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me? Once the app is downloaded, there is no data charge for the syncing... and I doubt you will get the refund of the $1.99. (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability? No clue...
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code? It has worked as you expect it would, for me, in the past. I have used it for years, actually, and been pleased, and recommended it to others. The recent debacle is very disappointing.
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone? Normally, it would be automatically synced to your phone when you log out of the online service, and then a daily backup from your phone to the website would occur on the schedule you set.
I am not a Verizon employee, I am simply a customer, satisfied for the most part with my service, and I like to help others. This recent BA mess is not fun....and I hope it gets resolved very soon.

How do you import contacts from Backup Assistant

Just got my son a Droid Turbo, found out it does not have Backup Assistant. His old phone is bricked, how do we import contacts?

Called Vz (I am an employee, btw) and Joseph walked me through how to do it. Go to Settings, Accounts, Cloud, check 'contacts', and backup now.
Thank you Joseph!!!!
Jim

Why do I get "communication error" when selecting Contacts in Backup Assist Plus?

Have reset Backup Assistant Plus due to sync Errorcode 5 using Verizon response to others in this forum. After running Backup Assist Plus again, I find that I cannot select Contacts for backup. I get a message that says "Error - There was a communication error". I was able to select pictures and these were successfully backed up. Any suggestions?

Hello BobS3!
We absolutely want to make sure your contacts are backing up as well! I'm sorry you're running in to this concern. Let's figure this out together. Just to clarify, you mentioned you reset Backup Assistant Plus. Was this by following these steps: http://vz.to/14Iv5eS and clearing the data for the Sync Service and Backup Assistant apps?
Additionally, here is the easiest way to backup your contacts: http://vz.to/17zlkh3
Let me know the results!
Thanks!
MelissaM_VZW
Please follow us on Twitter @VZWSupport

VX-8360 - Backup Assistant leaving out contacts

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