VZ won't start service for 7 days on a self install
Hoping someone can offer advice. I scheduled a self installation for a move online. I had fios st my old address, the new house is also wired for fios. VZ is telling me they can't start service at the new address until a tech visits the house.
I don't need a tech, I moved all of the equipment with me. I'm comfortable hooking it up myself. I only need VZ to flip the switch to provision service.
I've spoken with several customer service reps and managers and they tell me they can't do any thing for me without a technician on-site. The next available appointment is 9 days from now.
Cell service is not fantastic inside the house and I'm not comfortable leaving my wife and infant alone without a telephone. Any advice is greatly appreciated. Thank you!
Solved!
Go to Solution.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
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2272: 2013-02-12 16:13:51.479 [CBS] IsCacheStillGood: True.
2272: 2013-02-12 16:14:05.534 [Provider] System changed since last refresh: False
2272: 2013-02-12 16:15:45.816 [InstallationProgressPage] Loading progress page...
2272: 2013-02-12 16:15:45.831 [InstallationProgressPage] Begining Sync operation...
2272: 2013-02-12 16:15:45.842 [Sync]
Sync Graph of changed nodes
==========
name : File Services
state : Changed
rank : 1
sync tech: CBS
guest[1] : File Server
guest[2] : Distributed File System
guest[3] : File Server Resource Manager
guest[4] : Services for Network File System
guest[5] : Single Instance Storage
guest[6] : Windows Search Service
guest[7] : Windows Server 2003 File Services
guest[8] : BranchCache for network files
provider : FileServerRoleProvider
name : Services for Network File System
state : Changed
rank : 2
sync tech: CBS
provider : FileServerRoleProvider
name : File Server
state : Changed
rank : 2
sync tech: CBS
provider : FileServerRoleProvider
2272: 2013-02-12 16:15:45.842 [Sync] Calling sync provider of Services for Network File System ...
2272: 2013-02-12 16:15:45.843 [FileServer] Sync:: guest: 'Services for Network File System', guest deleted?: False
2272: 2013-02-12 16:15:45.843 [FileServer] Begin installation of 'Services for Network File System'...
2272: 2013-02-12 16:15:45.843 [FileServer] Install: Guest: 'Services for Network File System', updateElement: 'ServicesForNFS-ServerAndClient;ClientForNFS-Infrastructure;NFS-Administration;ServerForNFS-Infrastructure'
2272: 2013-02-12 16:15:45.843 [FileServer] Installation queued for 'Services for Network File System'.
2272: 2013-02-12 16:15:45.843 [Sync] Calling sync provider of File Server ...
2272: 2013-02-12 16:15:45.843 [FileServer] Sync:: guest: 'File Server', guest deleted?: False
2272: 2013-02-12 16:15:45.843 [FileServer] Begin installation of 'File Server'...
2272: 2013-02-12 16:15:45.843 [FileServer] Install: Guest: 'File Server', updateElement: 'CoreFileServer'
2272: 2013-02-12 16:15:45.843 [FileServer] Installation queued for 'File Server'.
2272: 2013-02-12 16:15:45.844 [CBS] installing 'ServicesForNFS-ServerAndClient ClientForNFS-Infrastructure
NFS-Administration ServerForNFS-Infrastructure CoreFileServer ' ...
2272: 2013-02-12 16:15:46.315 [CBS] ...parents that will be auto-installed: '<none>'
2272: 2013-02-12 16:15:46.316 [CBS] ...default children to turn-off: '<none>'
2272: 2013-02-12 16:15:46.325 [CBS] ...current state of 'ServicesForNFS-ServerAndClient': p:
Staged, a: Staged, s: UninstallRequested
2272: 2013-02-12 16:15:46.325 [CBS] ...setting state of 'ServicesForNFS-ServerAndClient' to
'InstallRequested'
2272: 2013-02-12 16:15:46.335 [CBS] ...current state of 'ClientForNFS-Infrastructure': p: Staged,
a: Staged, s: UninstallRequested
2272: 2013-02-12 16:15:46.336 [CBS] ...setting state of 'ClientForNFS-Infrastructure' to 'InstallRequested'
2272: 2013-02-12 16:15:46.345 [CBS] ...current state of 'NFS-Administration': p: Staged, a:
Staged, s: UninstallRequested
2272: 2013-02-12 16:15:46.345 [CBS] ...setting state of 'NFS-Administration' to 'InstallRequested'
2272: 2013-02-12 16:15:46.354 [CBS] ...current state of 'ServerForNFS-Infrastructure': p: Staged,
a: Staged, s: UninstallRequested
2272: 2013-02-12 16:15:46.354 [CBS] ...setting state of 'ServerForNFS-Infrastructure' to 'InstallRequested'
2272: 2013-02-12 16:15:46.363 [CBS] ...current state of 'CoreFileServer': p: Staged, a: Staged,
s: UninstallRequested
2272: 2013-02-12 16:15:46.363 [CBS] ...setting state of 'CoreFileServer' to 'InstallRequested'
2272: 2013-02-12 16:15:46.373 [CBS] ...'ServicesForNFS-ServerAndClient' : applicability: Applicable
2272: 2013-02-12 16:15:46.390 [CBS] ...'ClientForNFS-Infrastructure' : applicability: Applicable
2272: 2013-02-12 16:15:46.408 [CBS] ...'NFS-Administration' : applicability: Applicable
2272: 2013-02-12 16:15:46.426 [CBS] ...'ServerForNFS-Infrastructure' : applicability: Applicable
2272: 2013-02-12 16:15:46.435 [CBS] ...'CoreFileServer' : applicability: Applicable
2272: 2013-02-12 16:15:46.493 [CbsUIHandler] Initiate:
2272: 2013-02-12 16:15:46.494 [InstallationProgressPage] Installing...
2272: 2013-02-12 16:15:51.958 [CbsUIHandler] Error: -2147021879 :
2272: 2013-02-12 16:15:51.958 [CbsUIHandler] Terminate:
2272: 2013-02-12 16:15:52.035 [InstallationProgressPage] Verifying installation...
2272: 2013-02-12 16:15:52.049 [CBS] ...done installing 'ServicesForNFS-ServerAndClient
ClientForNFS-Infrastructure NFS-Administration ServerForNFS-Infrastructure CoreFileServer '.
Status: -2147021879 (80070bc9)
2272: 2013-02-12 16:15:52.052 [FileServer] Skipped configuration of 'Services for Network File System' because install operation failed.
2272: 2013-02-12 16:15:52.053 [FileServer] Skipped configuration of 'File Server' because install operation failed.
2272: 2013-02-12 16:15:52.053 [Provider]
[STAT] ---- CBS Session Consolidation -----
[STAT] For
'Services for Network File System',
'File Server'[STAT] installation(s) took '6.2058637' second(s) total.
[STAT] Configuration(s) took '0.0002143' second(s) total.
[STAT] Total time: '6.206078' second(s).
2272: 2013-02-12 16:15:52.053 [Provider] Error (Id=0) Sync Result - Success: False, RebootRequired: True, Id: 105
2272: 2013-02-12 16:15:52.053 [Provider] Error (Id=0) Sync Message - OperationKind: Install, MessageType: Error, MessageCode: -2147021879, Message: <null>, AdditionalMessage: The requested operation failed. A system reboot
is required to roll back changes made
2272: 2013-02-12 16:15:52.053 [Provider] Error (Id=0) Sync Result - Success: False, RebootRequired: True, Id: 255
2272: 2013-02-12 16:15:52.053 [Provider] Error (Id=0) Sync Message - OperationKind: Install, MessageType: Error, MessageCode: -2147021879, Message: <null>, AdditionalMessage: The requested operation failed. A system reboot
is required to roll back changes made
2272: 2013-02-12 16:15:52.054 [InstallationProgressPage] Sync operation completed
2272: 2013-02-12 16:15:52.054 [InstallationProgressPage] Performing post install/uninstall discovery...
2272: 2013-02-12 16:15:52.056 [Provider] C:\Windows\system32\ServerManager\Cache\CbsUpdateState.bin does not exist.
2272: 2013-02-12 16:15:52.056 [CBS] IsCacheStillGood: False.
2272: 2013-02-12 16:15:52.526 [CBS] >>>GetUpdateInfo--------------------------------------------------
2272: 2013-02-12 16:15:59.342 [CBS] Error (Id=0) Function: 'ReadUpdateInfo()->Update_GetInstallState' failed:
80070bc9 (-2147021879)
2272: 2013-02-12 16:15:59.342 [CBS] <<<GetUpdateInfo--------------------------------------------------
2272: 2013-02-12 16:15:59.380 [DISCOVERY] hr: -2147021879 -> reboot required.
2272: 2013-02-12 16:15:59.390 [InstallationProgressPage] About to load finish page...
2272: 2013-02-12 16:15:59.390 [InstallationFinishPage] Loading finish page
2272: 2013-02-12 16:15:59.401 [InstallationFinishPage] Finish page loaded
In Windows Event long I can see the following events logged:
Event 3002, Port Map:
Windows(R) failed a request to register RPC Port Mapper on TCP port 111. RPC Port Mapper cannot start.
Network File System (NFS) clients use RPC Port Mapper (also known as Portmap and Rpcbind) to discover NFS protocols on remote servers. Without RPC Port Mapper, Server for NFS
cannot start and NFS clients cannot access files on this server.
Verify that no other software is registered on TCP port 111, then start Server for NFS manually (which will also start RPC Port Mapper).
Event 7000, Service Control Manager:
The Server for NFS Open RPC (ONCRPC) Portmapper service failed to start due to the following error:
A device attached to the system is not functioning.
Event 7001, Service Control Manager:
The Server for NFS Driver service depends on the Server for NFS Open RPC (ONCRPC) Portmapper service which failed to start because of the following error:
A device attached to the system is not functioning.
Event 7001, Service Control Manager:
The Server for NFS service depends on the Server for NFS Driver service which failed to start because of the following error:
The dependency service or group failed to start.
Based on a technet forum I have already checked and made sure there is no other service running on port 111 (command used is netstat -a -b -o).
Dependent Service Status:
During the installation process “Client for NFS” seems to have gone well and the service started successfully. But the “Server for NFS” failed, when checked for the status of the dependent process “portmap” service failed to start with the WIN32_EXIT_CODE
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C:\Users\CMMAdmin>sc query rpcxdr
SERVICE_NAME: rpcxdr
TYPE : 1 KERNEL_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\Users\CMMAdmin>sc query msnfsflt
SERVICE_NAME: msnfsflt
TYPE : 2 FILE_SYSTEM_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\Users\CMMAdmin>sc query portmap
SERVICE_NAME: portmap
TYPE : 1 KERNEL_DRIVER
STATE : 1 STOPPED
WIN32_EXIT_CODE : 31 (0x1f)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\Users\CMMAdmin>
As the EXIT CODE is 31 ( A device attached to the system is not functioning), I have checked device manager and made sure there is no yellow warning shown against any hardware device. Further I am not sure how to proceed and debug this issue.
Please let me know if you have any suggestion on how debug this issue further.
Thanks
-PoopeshHey,
I had this same problem running MS Server 2008 R2 and server log is as follow:
name : Services for Network File System
state : Changed
rank : 2
sync tech: CBS
ant. : empty
pred. : File Services
provider : FileServerRoleProvider
5676: 2014-01-14 14:08:57.474 [Sync] Calling sync provider of Services for Network File System ...
5676: 2014-01-14 14:08:57.521 [FileServer] Sync:: guest: 'Services for Network File System', guest deleted?: False
5676: 2014-01-14 14:08:57.536 [FileServer] Begin installation of 'Services for Network File System'...
5676: 2014-01-14 14:08:57.536 [FileServer] Install: Guest: 'Services for Network File System', updateElement: 'ServicesForNFS-ServerAndClient;ClientForNFS-Infrastructure;NFS-Administration;ServerForNFS-Infrastructure'
5676: 2014-01-14 14:08:57.536 [FileServer] Installation queued for 'Services for Network File System'.
5676: 2014-01-14 14:08:57.536 [CBS] installing 'ServicesForNFS-ServerAndClient ClientForNFS-Infrastructure NFS-Administration
ServerForNFS-Infrastructure ' ...
5676: 2014-01-14 14:09:00.173 [CBS] ...parents that will be auto-installed: '<none>'
5676: 2014-01-14 14:09:00.173 [CBS] ...default children to turn-off: '<none>'
5676: 2014-01-14 14:09:00.204 [CBS] ...current state of 'ServicesForNFS-ServerAndClient': p: Staged, a: Staged, s: UninstallRequested
5676: 2014-01-14 14:09:00.204 [CBS] ...setting state of 'ServicesForNFS-ServerAndClient' to 'InstallRequested'
5676: 2014-01-14 14:09:00.235 [CBS] ...current state of 'ClientForNFS-Infrastructure': p: Staged, a: Staged, s: UninstallRequested
5676: 2014-01-14 14:09:00.235 [CBS] ...setting state of 'ClientForNFS-Infrastructure' to 'InstallRequested'
5676: 2014-01-14 14:09:00.266 [CBS] ...current state of 'NFS-Administration': p: Staged, a: Staged, s: UninstallRequested
5676: 2014-01-14 14:09:00.266 [CBS] ...setting state of 'NFS-Administration' to 'InstallRequested'
5676: 2014-01-14 14:09:00.282 [CBS] ...current state of 'ServerForNFS-Infrastructure': p: Staged, a: Staged, s: UninstallRequested
5676: 2014-01-14 14:09:00.282 [CBS] ...setting state of 'ServerForNFS-Infrastructure' to 'InstallRequested'
5676: 2014-01-14 14:09:00.313 [CBS] ...'ServicesForNFS-ServerAndClient' : applicability: Applicable
5676: 2014-01-14 14:09:00.360 [CBS] ...'ClientForNFS-Infrastructure' : applicability: Applicable
5676: 2014-01-14 14:09:00.422 [CBS] ...'NFS-Administration' : applicability: Applicable
5676: 2014-01-14 14:09:00.469 [CBS] ...'ServerForNFS-Infrastructure' : applicability: Applicable
5676: 2014-01-14 14:09:01.624 [CbsUIHandler] Initiate:
5676: 2014-01-14 14:09:01.624 [InstallationProgressPage] Installing...
5676: 2014-01-14 14:09:35.117 [CbsUIHandler] Error: -2147021879 :
5676: 2014-01-14 14:09:35.117 [CbsUIHandler] Terminate:
5676: 2014-01-14 14:09:41.170 [InstallationProgressPage] Verifying installation...
5676: 2014-01-14 14:09:41.264 [CBS] ...done installing 'ServicesForNFS-ServerAndClient ClientForNFS-Infrastructure NFS-Administration
ServerForNFS-Infrastructure '. Status: -2147021879 (80070bc9)
5676: 2014-01-14 14:09:41.279 [FileServer] Skipped configuration of 'Services for Network File System' because install operation failed.
5676: 2014-01-14 14:09:41.279 [Provider]
[STAT] ---- CBS Session Consolidation -----
[STAT] For
'Services for Network File System'[STAT] installation(s) took '43.7368586' second(s) total.
[STAT] Configuration(s) took '0.0062843' second(s) total.
[STAT] Total time: '43.7431429' second(s).
5676: 2014-01-14 14:09:41.279 [Provider] Error (Id=0) Sync Result - Success: False, RebootRequired: True, Id: 105
5676: 2014-01-14 14:09:41.279 [Provider] Error (Id=0) Sync Message - OperationKind: Install, MessageType: Error, MessageCode: -2147021879, Message: <null>, AdditionalMessage: The requested operation failed. A system reboot is required to roll back changes
made
5676: 2014-01-14 14:09:41.279 [InstallationProgressPage] Sync operation completed
5676: 2014-01-14 14:09:41.279 [InstallationProgressPage] Performing post install/uninstall discovery...
5676: 2014-01-14 14:09:41.295 [Provider] C:\windows\system32\ServerManager\Cache\CbsUpdateState.bin does not exist.
5676: 2014-01-14 14:09:41.295 [CBS] IsCacheStillGood: False.
5676: 2014-01-14 14:09:43.900 [CBS] >>>GetUpdateInfo--------------------------------------------------
5676: 2014-01-14 14:09:57.394 [CBS] Error (Id=0) Function: 'ReadUpdateInfo()->Update_GetInstallState' failed: 80070bc9 (-2147021879)
5676: 2014-01-14 14:09:57.410 [CBS] <<<GetUpdateInfo--------------------------------------------------
5676: 2014-01-14 14:09:57.488 [DISCOVERY] hr: -2147021879 -> reboot required.
5676: 2014-01-14 14:09:57.613 [InstallationProgressPage] About to load finish page...
5676: 2014-01-14 14:09:57.628 [InstallationFinishPage] Loading finish page
5676: 2014-01-14 14:09:57.644 [InstallationFinishPage] Finish page loaded
My solution was to run netstat -ano to identify what process was running on port TCP/UDP :111, then with the command tasklist I got PID matching with the task name. Once identified I stopped the process, rebooted and installed
the NFS service. On top of that, before installing NFS services I disabled firewall and antivirus. It worked fine for me. I hope this will be usefull for you. By the way, don't forget to enable all process back!
Have a good one!
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