VZAM cannot detect device - I'm on my 5th device in 2 weeks! Help!

I have a Dell Inspiron 1100 laptop that works perfectly despite being older (2003), Windows XP Service Pack 3.
I purchased a Verizon Wireless 4G LTE USB Modem, Pantech UML290. When I first installed it, along with VZAccess Manager, it worked great! But on April 12th, 2011 when I opened VZAccess Manager I got the pop up that new software for VZAM was available for installation. I downloaded it and installed it, but then immediately VZ Access Manager could no longer detect the Pantech device, even though my computer detected it and all the drivers were installed. When I click "Detect Device", I immediately get the error message that a device cannot be detected, device not available.
After several hours on the phone with Verizon tech support and about 15 install/uninstalls (making sure there is no extraneous Verizon software leftover floating anywhere on my hard drive), they sent me another device. Same issue. Sent me a 3rd device. Same issue. They sent me an LG V600. Same issue. And a new SIM card. Same issue. 3 Pantechs and 2 LG's and a SIM card.
I went to the Verizon store and each time the Pantech or LG units could not be detected on the Netbook in the store, so it is not just my computer having issues.
I'm wondering if the downloaded software corrupted something in my computer so that VZ Access Mgr can no longer detect 4G devices or the current version of the software is bad. We also installed/uninstalled the VZAM CD that came with my Pantech. No luck there either.
I've tried using System Restore, but there were no restore points available by the time I tried it. I've had my computer looked at by a friend who knows computers and there are no issues he could find.
I've called Verizon Tech Support and they have a support ticket out, but the response every time is to uninstall/install several times and then send me another device to try!
My computer recognizes the device on both of my USB ports. After I reinstall the software each time, I plug in the device and then the computer says I have new hardware. It also shows up in the Device Manager and there are no exclamation marks or question marks. It is shown as "enabled" in the properties field. There are no conflicts or incompatibility issues.
It has been 2 weeks and I need internet for my business. Please help!!!
Thank you in advance for any help!

Oh, these fair weather friends. I'm a little skeptical about the Bios corruption story. I use the same device as yours and have fooled around a lot with both software and hardware. I have a Dell Latitude D420 running XP (SP3). If you check my posts, you'll see some of the problems I have found - but I have not seen your issue. I have also installed my device on a brand new windows 7 pc with no issues like yours.
Now, onto the Registry - after uninstalling all software from Smith Micro - start the registry editor (regedit.exe) and search on a registry key like this HKEY_CURRENT_USER\Software\Smith Micro\VZAM - Verizon Wireless
you can find this key (and subkeys) by "finding" a key name with "smith" in it. Delete this key and others like
HKEY_USERS\S-1-5-21-1395545137-932754572-1724954416-1000\Software\Smith Micro.
Then reinstall the drivers and the software. Note: in the add/remove programs, look for both drivers and the vzam application software. Hopefully, this will fix things. Also, make sure your SIM is properly installed in the device and the contacts are clean.

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