VZW not honering advertised pricing

I recently upgraded my "feature" phone and my wife’s feature phone to two new free iPhone 4 smart phones using Verizon’s website. During the checkout process I confirmed with customer service that I would be charged $80.00 per month (plus taxes) for 700 shared minutes + 2gb data each service in a new two year contract and would have to pay $60.00 upfront as an upgrade fee for both new phones.
Today I received my first bill for more than $200.00 instead of the $80.00 plus taxes I was promised in the attached chat with customer service and the attached email I received from customer service.
Verizon, please fix this bill and honor the pricing that what was agreed to. I would like to continue my service at the agreed upon rate if possible.  I have been a faithful customer for over 10 years. I would rather settle this now then have to take it to small claims court wasting both of our time and money.
Thanks,
Jack
>>Personal information removed; chat transcript  and e-mail removed as proprietary information per the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

DontMisleedMe wrote:
All I am asking is to pay what was advertised on the website and chat. This is not an advertisement, but an order placement. It "appears" only the items affected by your change are listed, not ALL items on your account.
Before upgrading I paid right at $80 + taxes. And you didn't find it odd your bill wouldn't increase by ADDING 2 $30 data plans????????? What part of your bill did you think was going to drop in price???
Customer service & the email you saw clearly stated I would continue to pay around the same amount. Although NOWHERE was there mention of a calling plan.
Neither mention "other" services anywhere... Neither mentioned your current calling plan either. Did you cancel it? If not, why wouldn't you think you would still have to pay for it.
to not mention other services that I will be charged for is deceptive.  Unless you are CURRENTLY paying for those services and did not cancel them, such as a 700 minute Family Share Plan.
For what it is worth, your 1st bill after the upgrade will most likely be higher than normal UNLESS your change took place on the exact date your billing cycle ended. This is due to pro-rating the cost of the changes for the partial month until your bill closes. If you had NO data plan(s) on your account before the upgrades, such as $10/month feature phone data plans, then your next bill should only be about $140 + taxes.
I get this $140 figure by adding your 2 NEW $30 data plans to your existing bill of $80/month + taxes.

Similar Messages

  • Unit of measure conversion for CIN is not relevant for pricing

    During creation of Ad item type order, when we enter the planned ad size e.g. A CO (Columns) x B IN (Inches), the system is showing a message "Unit of measure conversion for CIN is not relevant for pricing" and pricing is not determined in the Billing Data Set. However if the planned ad size is maintained as A CO (Columns) x B MM (Millimeters), there is no impact to pricing conditions.
    Any light how to fix this issue?
    Thanks,
    Suseela. V

    Dear Suseela,
    You need to maintain Unit of conversion using transaction code JH51. You have to follow the path Logistics-Advertising Management-Master Data-Conditions-Order/Billing Document-UM for Pricing.
    Here you can maintain combination using Booking Unit, Content Component, Design type and assign Unit of Measure to get relevant pricing into billing set conditions.
    Hope it will help. Thanks!
    Regards
    Indra

  • Service item not relevant for pricing if used with higher level item catego

    Hi,
    We have a service item e.g S900 with Item category ZTAD.
    This line Item automatically creates a Service Order.
    Requirement is , if this service item is used with an Equipement Item,
    Item 10 --> Equipment
    Item 20 --> Service
    --> There would be price required for the Equipment ( Condition type ZPRO - Mandatory )
    --> System should not ask for the price of Service Item, as it would be inclusive in the Equipmetn charges.
    --> In short if the Service item is used as Sub item with Equipment, it is not relevan for pricing.
    I tried copying ZTAD and creating a new item cateogry which is not relevant for pricing...would that be the correct approach, but facing several issues related to Automatic Service order generation.
    what could be possible ways to achieve above.
    Regards
    Trupti Deulkar

    Hi,
      System will ask the price for  item category TAD bcoz service also chargble,in your case insted of TAD use TANN as free,
       You can define based on your higher level item category  for Ex : OR + Normusage(Blank)Higherlevl item (Blank)= TAN
                                                                       you can config like this  ORNormUsge(Blank)  + TAN = TANN
    like this you can do it this correct way or els you can manually enter the item catagory (TANN) at sale order line item level.
    Thanks
    Vinayak.
    Edited by: vinayak4all on Jul 12, 2011 2:45 PM

  • HM00 -Condition type not present in pricing procedure.

    I have included HM00 as manual condition type in pricing procedure attached to the sales order through prcing procedure detrmination. But in sales order when I am entering the value manually for HM00, the error is "HM00 -Condition type not present in pricing procedure", but actually it is present in pricing procedure.
    Any idea how to fix thie problem ?

    Hi Sunil,
    Just check in V/08 > <b>YOUR</b> pricing procedure and see if HM00 is included in it or not.
    Hope this will definitely solve your issue
    Reward suitably
    Regards
    SD

  • Free goods condition is not deleted when pricing date changes

    Hi experts,
    we want to use the free goods condition type 'NA00' / 'NRAB' with category '3' (inclusive rebate).  The condition records are valid a certain period ( 1 month e.g.).
    The system inserts the condtion 'NRAB' in the calculation scheme and calculates the rebate. So far, so good.
    The problem begins, when you change the pricing date into a date when no condition record is valid.
    The system should remove the rebate.
    But it does not.
    The rebate is still there. Wen you change the standard customizing of condition type ''NRAB' you can delete the condition line.
    any ideas?
    SAP-Mistake?

    Hi Bernhard,
    You are changing teh pricing date but as per y understanding th condition record consider the "Serv.rendered date".
    Better go to Condition tab page --> Click at "Analysis" tab --> on next screen you can find there are so many condition type on your left side --> select your rebate condition type --> once you open the tree of condition type --> sysytem will show the detail on right hand side
    See the details that system consider which date "Pricing date" or  "Serv.rendered date".
    Hope this helps.
    Regards,
    MT

  • BAPI_SALESORDER_CREATEFROMDAT2 is not carrying out pricing for variant config materials

    Hi Guys
    I need to create a BAPI to create sales orders coming in through a web service from an external system, for normal materials all works well, but for variant config materials the pricing is not happening, like the way it does when I manually create an order, I don't want to manually pass the pricing condition in BAPICOND as I want the BAPI to dynamically determine the conditions from the access sequence.
    While debugging VA01 I found that the control goes to the 'PRICING' function module twice, ones for the main material , and next for all its config materials, the second time it calls the 'PRICING' fm with pricing type 'O'. Here it selects the price for all the variant materials and loads into an internal table vkomv and displays in VA01 the variant materials that we select while creating the order, but in the case of the BAPI call, the control is going only to the 'PRICING' fm call for the header.
    I have passed 'V'  in the application parameter and the variant material in the varcond parameter of the BAPICOND structure.
    Any idea what I might be missing ??
    Thanks
    Sameer

    Solved by reading the following OSS notes
    562124 Configuration change via
    549563 BAPI: Filling the configuration structures
    567348 – Fill configuration via BAPI

  • BAPI for creation of Credit Note with custom pricing condition

    I need to create a Credit Note with reference Invoice via program.  So, I am planning to use BAPI. Could you please suggest appropriate BAPI?  I need to send a pricing condition that is set manually in the credit note as well.  So, I will needto pass pricing condition and value.  Thanks.

    Hello,
    Why you have to create the credit note using BAPI w.r.t. invoice ? Can you brief the senario .
    The simple way is create a credit memo request in VA01 w.r.t. invoice number. It will have the block . Remove the block and Create credit memo in VF01 .
    Thanks
    RK

  • Safari 8.0.2 updated on the 20Jan2015 and Link from Mail do not open | Advertisement pages opens | Blank page do not open on new window click, etc

    Hi! 
    Safari 8.0.2 was last updated on the 20Jan2015 and is my default browser. 
    Below listed are issues with Safari after last two updates.
    When I click web link from mail, Safari does not open that link. I changed to Chrome browsing & it works.
    When I click to open new window from the dock, I get last browsing page of the previous opened window web page, where by my setting is for a bank page for a new safari window. .
    Every time I click on the link to open in the same browsing web page, a new tab opens with advertisement web page. How can I stop advertisement pages to open automatically.  
    Safari does not open first time by one finger single click on the safari icon from dock, need two finger click and then select the preferences.
    Thanks, will await your assistance & if required updated version at the soonest.

    1.Use free AdwareMedic to remove the adware
        http://www.adwaremedic.com/index.php
        Download, install , open,  and run it by clicking “Scan for Adware” button   to remove adware.
        Once done, quit AdwareMedic.
                   or
        Remove the adware  manually  by following the “HowTo” from Apple.
        http://support.apple.com/en-us/HT203987
    2. Safari > Preferences > Extensions
         Turn those off and relaunch Safari to test .
         Turn those on one by one and test.
    3. Safari > Preferences >  Search > Search Engine :
        Select your preferred   search engine.

  • Condition type not appearing in Pricing report

    Hello all,
    There are 2 condition types
    ZR00 - condclass B, calc type C, item condition, with acc seq Sales Area/Material and
    ZQA2 - condclass A, calc type C, item condition, with acc seq Sales Area/Customer/Material.
    I have maintained condition records for both & created a pricing report with field name Condition type for which position is Page Header of Pricing report.
    However when i fire this report condtype ZR00 appears but ZQA2 does not. Please advise.
    Thanks
    -Dinesh

    Hi Dinesh
    In the condition table , maintain the key combination of sales area/Customer grp /customer/material and then generate the report. Then you may  get the output  . But make sure you have maintained the customer group in CMR also.
    But it is better to reduce the key combination you have maintained , because there are many feilds which are involved, may be that could be the reason you were not getting output.
    Regards
    Srinath

  • Condition JEXC not working in Pricing procedure for Non Set Off

    Hi,
         While creating PO in case of Dealer procurements i; e we are not buying the materials from the direct manufacturer but from dealer  we need to have BED other than 8%(maintained in J1ID).
          I am using the condition type JEXC in the Pricing procedure which is used to overwrite the value of BASIC Excise Duty in   the Tax procedure. For this I have added JEXC in our Pricing procedure with subtotal as "5".
       JEXC value in the Condition tab becomes the value of JMO1/JMO2 in the invoice tab.
      Now for Set off cased it is working fine. I used to put value in the JEXC in the condition tab other than actual 8% value and it overwrites the value of BED(JMO1/JMO2) .  
    But for Non set off cases it not working correctly.  It overwrites the value of BED(JMO1/JMO2) correctly but the SECSS % becomes zero. Can anyone suggest me the way I can go for non set off case .

    Hi
    Kindly have a look: http://help.sap.com/erp2005_ehp_03/helpdata/EN/0e/db7eb4e9114d85a9335fb1df617504/frameset.htm
    Regards
    Prasanna

  • Routine is not configured in pricing procedure

    hi,
    following is the issue I received but i am confused :
    'zznetwr' is field for 'Net value before promotion' is set in formula 622 which is not configured in 'zperga' pricing procedure.
    above is the issue I received but i am confused because when i checked 'zperga' pricing procedure, the routine 622 was already existed in alternative cal type.
    Can anyone please tell me what is the  technical link between  routine and the pricing procedure. how routine works in background .
    Specially i want to know what settings ABAPer does while writing the routine and what codes he writes to make the link between routine and pricing procedure
    Thanks in advance
    Ali

    Hi,
    Seems it is a customized routine which derives the net value before the promotion.
    Do check in pricing procedure thouroughly whether the routine has been assigned properly.
    Also see which structure you have assigned the field "ZZNETWR".
    Also check Pricing Communication Item Structure "KOMP" where you have defined this Z field.
    Even if you have defined here may be you need the pricing exit to flow the value to this Z field and the routine you defined
    in the pricing procedure will work fine.Also check the same whether the value is flowing to this Z field during the sales order processing.You can take the help of your Abaper.
    Regards,

  • MM:JVRD VAT is not calculating in Pricing

    Dear Gurus,
    We are using TAXINN,now I have maintained condition record for JVRD,i.e. VAT
    But despite condition value is not getting calculated in Pricing..........but when I check cond base value is getting calculated
    Plz help me to get solution of this
    Rgds,
    Vinay

    Hi,
    JVRD - VAT condition is not an element of Pricing Hence please check in the taxes tab under Invoice tab of Purchase Order.
    Regards,

  • Vendor partner function not available for pricing

    Dear Consultants,
    I am using a self defined partner function which is a vendor and attached to my customer master in sales area data tab.
    I have defined a condition table in which one of the key is this partner function. The condition record is maintained for this combination but during sale order creation this value is not getting determined in pricing. In the pricing analysis screen a exclamaiton sign is seen against this.
    Kindly help as to how to make the system read the value attached in the partner function tab.
    Thanks & Regards
    Sourabh

    You will need to populate it in MV45AFZZ in userexit_pricing_prepare_tkomk.

  • Verizon On Demand Not Showing Advertised Films?

    The TMC web site states that "The Skeptic" is available beginning April 5.  It is not listed in On Demand, though it is airing.  Why doesn't Verizon air the On Demand films that the channels themselves advertise as available?  Are they simply incompetent, or is it another bizarre Verizon policy?
    And who would would you even call at Verizon to find out?  Not tech support please--their only answer to anything is to reset the STB.

    Hi Suzanne777,
    "The Skeptic" became available for VOD today. We wait for the provider of the asset to make it available to us for on Demand. In the future, you can check www.verizon.com/fiostvcentral for VOD as well as the full schedule a movie will be played regularly.
    Kim
    Verizon Telecom
    Fiber Solution Center
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • Query current report only and not since advertised but removing the since advertised give me multiple row

    How can i query the current report only?
    Note: The ScheduleToken is set to “Since Advertised”.
    SQL Query:
    Select
    OfferName Name, 
    Recieved, 
    Failures, 
    ProgramsStarted 'Programs Started',
    ProgramsFailure 'Program Errors', 
    ProgramsSuccess 'Program Success', 
    ProgramsFailureMIF 'Program Errors', 
    ProgramsSuccessMIF 'Program Success (MIF)', 
    PkgName Package, 
    PkgProgram Program, 
    CollectionName 'Target Collection', 
    PresentTime 'Available After',
    ExpirationTime 'Expires After',
    OfferID 'Advertisement ID'
    From vOfferStatusSummarizerRoot
    Where ScheduleToken = '0001128000080008'
    Order by OfferName

    Current report as in the latest advert?
    if yes, this should work
    Select top 1
    OfferID 'Advertisement ID',
    OfferName Name, 
    Recieved, 
    Failures, 
    ProgramsStarted 'Programs Started',
    ProgramsFailure 'Program Errors', 
    ProgramsSuccess 'Program Success', 
    ProgramsFailureMIF 'Program Errors', 
    ProgramsSuccessMIF 'Program Success (MIF)', 
    PkgName Package, 
    PkgProgram Program, 
    CollectionName 'Target Collection', 
    PresentTime 'Available After',
    ExpirationTime 'Expires After'
    From vOfferStatusSummarizerRoot
    Where ScheduleToken = '0001128000080008'
    Order by Offerid
    Blog: http://theinfraguys.com
    Follow me at Facebook
    The Infra Guys Facebook Page
    Please remember to click Mark as Answer on the answer if it helps you in anyway

Maybe you are looking for