W500 display problem
Hey everyone, I currently have a problem with my W500 (that I had back in 2009 when I bought the laptop) but now it is even worst because it makes my W500 crash. I have again, the “display driver stopped responding & has recovered” error when I use my discrete card wich is a ATI fireGL V5700... but now it makes my screen pixel crash and everything stop and then sometimes I get a blue screen saying Hardware problem... The problem stopped after a complete reboot and came back again after 2 months... The computer is all up to date (bio's win update...) and I am using Win7 32 bit. I think it might be a driver issue but i'm not sure. The problem seems to have started again when I installed the new Bios... When I test my discrete card with the lenovo thinkvantage tools it says it's all right. I can run the computer on the discrete card but sometimes it just crash, so the problem is intermittent but when I play a game or work on CAD applications it WILL crash after couple of seconds.
I would be very happy to get your help as my warranty is expired and don't know if I could get another one for a reasonable price as I'm still at school and i'm kinda low on budget ...
Thanks guys.
Sam
Update from today... Uninstalled the graphic driver and reinstalled the newest one. Now the machine won't start on discrete card or swichable graphic - it end up with a black screen or pixel complete mess...
Please help
Similar Messages
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R400/T400/T500/W500: display driver "amdkmdap" crashes
Executive summary: All current Lenovo ThinkPads with switchable graphics (R400, T400, T500, and W500) have usability issues in connection with Vista and the use of external monitors. For more than half a year, users were plagued by frequent Windows crashes. During that time frame, Lenovo did not comment on the various available reports and complaints. By the end of April 2009, Lenovo resolved many issues by releasing a new official driver. Though several problems, including severe ones, remain as of today. Lenovo has said to be actively working on the remaining issues (without outcomes so far).
Important information for affected users: If you're having one of the issues reported here, then Lenovo advises you to call your local Lenovo Support. Demand that a case is submitted to hardware engineering. In particular, you should ask for "a CMVC case to be created and escalated". Using these "code words" ensures that your case is properly addressed.
Old problem description
On Vista 32 and Vista 64, the ATI display driver "amdkmdap" crashes when an external monitor was active before OR an application (game) using DirectX technology is used. The user typically receives a couple of so-called "Timeout Detection and Recovery" (TDR) messages from Vista:
(Click here for an explanation of the message from Microsoft)
Sometimes, amdkmdap crashes several times in a row. Then Windows crashes with a so-called "BSOD", likely resulting in data loss. Typically, Windows detects "atikmpag.sys" as the crashing driver. Sometimes, also an instantaneous reboot happens independent of prior TDR crashes. In such a case, no BSOD is displayed.
The following movie illustrates the phenomenon: http://www.youtube.com/watch?v=LBX9QsCmrpY
This behavior above has been confirmed for the following ThinkPad models: R400, T400, T500, and W500 (see below). Problem reports indicate that the symptoms are often related to playing games and/or the notebook being docked and the external monitor being connected via DVI.
Though, the presence of these two conditions is not necessary to trigger the driver crash:
There are reports where no dock was involved and the external monitor was connected directly to the notebook's VGA port.
Furthermore, there are reports where the notebook was docked and an external monitor was connected to the DVI port.
So far, there has been no report relating to a monitor being connected to the Display Port which is available on some models. (Possibly because this port is not used.)
There are a few reports where neither a dock nor an external monitor was involved.
Playing certain games reliably triggers the crash.
Steps to reproduce
While intially (around September 2008 - October 2008) the crash could be triggered easily, the situation is now (December 2008) more complex. The crashes do still occur, though there is no clear pattern anymore. According to various reports, the display driver crash can be triggered as follows:
Resuming from standby
Watching a DVD.
Playing one of these games: Fallout 3, Bioshock, Team Fortress 2, Knights of the Old Republic.
Arbitrarily during normal work. On a normal working day, the problem occurs at least once.
Further issues
Here are more issues which seem to be related. More information can be found in other posts of this thread:
The notebook display and/or the external monitor runs at a low resolution after resuming from standby.
After the login both monitors flicker while adjusting the resolution of the monitor.
The external monitors cannot be activated using Presentation Director.
The external monitor is blank after docking or undocking.
There are some reports about display driver crashes on machines running Windows XP.
The switchable graphics drivers limit the useable RAM under Vista 32 to 2.5GB (i.e. 500MB-1GB less than usual).
Workarounds
Lenovo has released a new "tip" document which provides a link to a new driver. Get it here but be sure to read the instructions!
(Old tips follow below the line. Consider them as obsolete.)
Here are some tips which might make the problem occur less often. I have not tried all of them. Though, A. and B. have improved the situation for me; your mileage may vary.
A. If you do not have to use an external monitor, then switch to Intel graphics for time being.
Otherwise:
B. Make some changes to your system:
Disable Aero.
Create a new profile in the power manager with the following setting: When running on AC, turn off the monitor after 40 minutes. (Thereby, the notebook goes less often to standby.)
Install the newest graphics drivers.
Install the newest BIOS.
Install the newest Hotkey utility.
Install the newest drivers.
C. Disable the switchable graphics in the BIOS setup and install modded drivers from ATI (see zilla's post in this thread for instructions).
The last workaround (C.) has been confirmed to work reliably by several users. Though, thereby you use drivers which have not been tested by Lenovo. It's possible (but not very likely) that damage results by doing so. Also, it might be difficult to install a future Lenovo driver which resolves the issues reported here. Finally, you cannot use the power-saving Intel graphics. Thus, you should only use this workaround if you know what you are doing.
The programs can be downloaded from the following locations. Notice that System Update does not always offer you immediately the lastest versions.
R400 and T400 users: Go here.
T500 and W500 users: Go here.
User opinions
"Is there any chance this will be fixed, or should I just get used to my "workstation-class" machine crashing regularly?"
"I [am] thinking about to sell my w500 if this problems won't be fixed in the next weeks."
"I've got a T400 w/ Vista 64 and I'll say the Switchable drivers on it S[**]K bad."
"Unfortunately for Lenovo, our IT Manager is at the point of a awarding a new and rather substantial Enterprise Agreement for our whole organization's PC's, which included a rollout of many new PC's for 2009. The contract was going to go to Lenovo. He mumbled something about HP when I asked him about the state of affairs with my PC... [O]ur firm's IT Manager decided to return all the faulty Lenovo's for a refund and would replace them with HP's."
"Is someone from Lenovo paying attention[?]"
"i'm getting angry with ati and lenovo."
"there are no new drivers and no ETA for a fix."
"ThinkPads are supposed to be good, so you'd think there wouldn't be a problem like this."
"honestly it is completely unacceptable for lenovo to have done nothing this long. I paid extra to get the ATI card, and now I can't hook up my laptop to an external monitor without it crashing. I will probably end up selling the laptop soon since using an external monitor is extremely important to me and lenovo doesn't seem to care about fixing the situation."
Update:
- Lenovo support has informed me today (2008-10-24) that they are working on the problem.- changed subject (was: Major troubles with DVI-port and a T400) to reflect new information.- changed message body to reflect new information
- See MIGR-70490 (dated 2008-09-21) for an official statement from Lenovo.
- 2008-11-15: The problems are still present and there is still no ETA for a fix.
- As expected, also R400 models are affected. See below for reports.
- 2008-11-26: Still no word from Lenovo when the problem will be fixed. Added information on (partial) workarounds.
- 2008-12-03: Lenovo updated MIGR-70490. Though, problems persist.
- 2008-12-13: Updated problem description on the basis of new reports.
- 2008-12-16: Updated problem description on the basis of new reports.
- 2009-01-07: Updated problem description on the basis of new reports. Still no word from Lenovo. I called Lenovo's customer service in the Netherlands and was promised to receive a callback. Though, so far they didn't (want to) get back to me.
- 2009-01-08: Updated workaround description on the basis of new reports.
- 2009-01-10: Updated executive summary on the basis of new reports.
- 2009-01-14: Updated problem description on the basis of new reports (movie).
- 2009-01-19: Updated workaround section.
- 2009-01-21: Happy birthday MIGR-70490! It's now 4 months. Updated workaround section. I called Lenovo's customer service in the Netherlands again.
- 2009-01-22: Added section "User opinions"
- 2009-01-23: Updated problem description on the basis of new reports.
- 2009-01-24: Small updates.
- 2009-02-02: Small updates.
- 2009-02-03: Changes to section "Executive summary". Added section "Important information for affected users".
- 2009-02-04: Update to section "Credits".
- 2009-02-19: Update to section "Credits".
- 2009-02-27: Quick update to "Executive summary" and "Workarounds".
- 2009-03-10: Quick updates to section "Executive summary" and "Important information for affected users".
- 2009-03-21: Quick update to "Executive summary"
Credits
Workaround "Aero off": Bubbi, TonyK
Workaround "Modded ATI drivers": jtull89, zilla
Thanks to Mark_Lenovo and Confederate for their work behind the scenes
Thanks to feedback from: ajgiordano, Andy_7575, ben2e, brettgri, bri0831, Brimstar, Bubbi, CodeNameSly, cpueschner, dandill, diablo2man, ewilansky, gaccounts, gan, gandalf7, golffreaksi, Homer, hubertlam, Jiraiya, johnsonjf, jordan_moss, jmark, jtull89, kbarina, lenardg, lukest, misitmichaelf, mlb, MMetts, ojisan, pendaluent, Qot, rmccallen, sarnil, shaofengsd, Snakecharmed, StephanK, tarzan23, Texas1040, TheNewNumber2, TonyK, trickyDick, vedman, Vitalus, Waschbecken, xpnet, xrafx, zilla, ZPrime
(Please don't expect that this list is complete. I am not paid to keep it accurate and complete and, actually, I have a life besides writing about Lenovo's problems. )
Original post
Hi there!
I have major troubles using a Dell 2709W monitor with my T400.
The notebook is attached to a Advanced Mini Dock to which the monitor is connected via DVI.
The problems are as follows.
A. Activating the external monitor often fails
Steps to reproduce:
1. Attach a Dell 2709W via DVI to an Advanced Mini Dock which is connected to a T40
2. Start Windows and make sure that the T400 is running on the ATI card.
=> Dell monitor enters power saving mode because no signal is coming.
3. In Windows use either the Presentation Director, Windows, or the ATI tools to activate the Dell monitor.
Expected result: The Dell monitor is activated and the Windows desktop is shown on it.
Actual result: It takes 1-3 seconds for the Dell monitor to display something. The monitor shows the Windows desktop for a short period. Then it's black again and the monitor returns to the power saving mode .
Analysis: It seems that the Presentation Director, Windows, or the ATI tools (or more aptly, I guess, the ATI driver) expect a quick response from the DVI-port that a monitor is present. If they do not receive the response, the DVI-port is deactivated again. Since the monitor is too slow to respond and enters the power saving mode too quickly, the monitor can hardly ever be activated.
Suggested change: Change these tools (or the ATI driver) so that they wait longer for a response on the DVI-port.
B. Resuming from monitor sleep causes Windows to fall back to a low resolution if the Dell monitor was activated before
Steps to reproduce:
1. Attach a Dell 2709W via DVI to an Advanced Mini Dock which is connected to a T400
2. Start Windows and make sure that the T400 is running on the ATI card.
3. Select the Energy Star profile
4. Activate the Dell monitor
5. Don't use Windows until the notebook display and the Dell monitor are set to sleep by Windows.
6. Wake up the displays (e.g. by pressing some keys)
Expected result: Both displays are run in the display mode as before.
Actual result: The Dell monitor still sleeps. The notebook displays is run at a lower resolution (I guess 800x600). The Windows login prompt is not visible and it has to be guessed that it is shown. Though the typical Windows login background is visible. If the password is entered, then Windows can be used again. Though, the resolution is still low and the Dell monitor still sleeps.
Analysis: It seems that by sending the Dell monitor to sleep, the monitor deactivates the DVI-interface or enters a low-power interface mode. This seems to disturb some component in Windows (the Presentation Director, Windows, the ATI tools, the ATI driver) in a way that Windows only activates the notebook display when it resumes from "monitor sleep".
Suggested change: Change these tools (or the ATI driver) so that they can cope with the situation that the DVI-interface is deactivated and wait longer for the interface to be in a useable state. Reactivate an external monitor even if it "sleeps very deeply".
Relevant system information
- T400 2767-CTO (T9400, 2x2GB RAM, ATI, WXGA+ LED)
- Advanced Mini Dock
- Vista 32 Business (German) - fully updated
- All Lenovo updates via System Update are installed- Dell 2709W
- The system runs the ATI graphic card in the described scenarios
Message Edited by Izmi on 05-21-2009 10:34 AM
Message Edited by Izmi on 06-29-2009 03:13 PM
Solved!
Go to Solution.Lenovo support made me reinstall presentation director to rule out this component as a factor. After the reinstallation, the amdkmdap-problem is still present. Letting Windows go to standby and waking the system up afterwards, is a reliable method in my case to reproduce the problem on condition that an external monitor was active. The problem does not occur if no external monitor is present.
A web search for "amdkmdap", "atikmpag","BSOD" with one of the ThinkPad-series names (like "T400") shows that other persons also have this problem with R400s, T400s, T500s, and W500s:
- t400: Display driver crashes
- W500 Display Driver
- My W500
- T400 Display driver stopped working...
- T500 Video/Video Driver Issues (2056-4SU)
- NUS T400 issues
- T400 Display Driver Issue
- Vista64 + 4GB RAM + External Display = BSOD
- R400 problem report (in Chinese)
- T500 problem report (in Chinese)
- Bioshock keeps crashing (seems related)
- Vista x64, ATI graphics, dock + external LCD = bluescreens? (a report by a W500 user)
- many problems with lenovo w500
- another R400 problem report (in Chinese)
- Vista BSOD on Lenovo T500 with new Switchable Graphics
- switchable graphics and external monitor through port replic
- Problem with Lenovo T500 notebook & external LCD
- Lenovo ThinkPad T400 - some impressions.
- T400 freezes with graphics Intense programes
- Standard Laptop mit ein paar Macken (in German)
Some possibly related Non-Lenovo cases:
- Why Vista crashes so often when dual display is enabled?
- Vista and 7.3 Display driver atikmdag stopped responding error
- 4870 vista x64 multi-mon = atikdmag BOOM
In the cases in which people observe the "amdkmdap"-problem and describe the circumstances, the use of an external monitor is always a factor. These other reports also indicate that it is likely not an issue with the hardware of my notebook (or then a general problem for many batches of these machine types). For it happens a) on many systems and b) on different kinds of systems.
If others want to contribute to the problem solution, then we should provide Lenovo and ATI a good problem description. So, please add your description.
Message Edited by Izmi on 02-03-2009 11:53 AM -
Wierd lines on my display and frequent lock-ups w/ and w/o display problems
When booting I sometimes get weird lines and blocks on my display (the GRAY Apple screen) and then it hangs, other times the computer will boot and run fine for 20-30 minutes and then the display goes wonkers with blocks and lines and the computer does not respond. The only way I can get it to boot is to reset the PRAM by letting it CHIME 3x and then occasionally it will boot without issue and run, while other times I still get the blocks and lines on the display.
When I am able to get it to recover and re-boot after the lock-up and display problems and occasionally the box in the middle asking me to re-boot similar to a kernel panic the OPS gives me the option to REPORT the error and here is the error for others who would know more...
Thank you in advance,
Darren
Interval Since Last Panic Report: 104960 sec
Panics Since Last Report: 5
Anonymous UUID: 7D1AEF43-7E19-4F58-A1E0-48FA992A2814
Wed Nov 18 15:49:50 2009
panic(cpu 0 caller 0x9cdb10): NVRM[0/1:0:0]: Read Error 0x00009410: CFG 0xffffffff 0xffffffff 0xd2000000, BAR0 0xd2000000 0x5d3e2000 0x084700a2, D0, P1/4
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5c99b7d8 : 0x21b2bd (0x5cf868 0x5c99b80c 0x223719 0x0)
0x5c99b828 : 0x9cdb10 (0xbb7fec 0xc209c0 0xbc3660 0x0)
0x5c99b8c8 : 0x147690d (0x8b5ac04 0x7edf004 0x9410 0xabd962)
0x5c99b908 : 0x1534e6a (0x7edf004 0x9410 0x5c99b968 0x9)
0x5c99b948 : 0xb51ca5 (0x7edf004 0x91ed004 0x0 0x0)
0x5c99b968 : 0xac155b (0x91ed004 0x5c99baa4 0x0 0x0)
0x5c99b9b8 : 0x145f290 (0x7edf004 0x3d0900 0x5c99baa4 0x0)
0x5c99bad8 : 0xab2821 (0x7edf004 0x91cf004 0x815200c 0x200)
0x5c99bb18 : 0xb1f172 (0x7edf004 0x91cf004 0xeb9bcc0 0xeb9bc04)
0x5c99bbc8 : 0xb202db (0x7edf004 0x91f0404 0x0 0x0)
0x5c99bc58 : 0x14bb7a3 (0x7edf004 0x91f0404 0x9 0x2)
0x5c99bd68 : 0x14ed407 (0x7edf004 0x91cf404 0x0 0x0)
0x5c99be98 : 0xad3934 (0x7edf004 0x91ca404 0x0 0x0)
0x5c99bec8 : 0x9d61fb (0x7edf004 0x91ca404 0x0 0x0)
0x5c99bf08 : 0x5491b5 (0x0 0x9499680 0x1 0x29c50a)
0x5c99bf58 : 0x5481e6 (0x9499680 0x1 0x5c99bf88 0x547d9d)
0x5c99bf88 : 0x548640 (0x8abaf00 0x7e9ecc0 0xe780850c 0x2a6e5f)
0x5c99bfc8 : 0x29d68c (0x8abaf00 0x0 0x10 0x88bbfc4)
Kernel Extensions in backtrace (with dependencies):
com.apple.nvidia.nv50hal(6.0.6)@0x136b000->0x17f1fff
dependency: com.apple.NVDAResman(6.0.6)@0x96f000
com.apple.NVDAResman(6.0.6)@0x96f000->0xc21fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x932000
dependency: com.apple.iokit.IONDRVSupport(2.0)@0x961000
dependency: com.apple.iokit.IOGraphicsFamily(2.0)@0x943000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10C540
Kernel version:
Darwin Kernel Version 10.2.0: Tue Nov 3 10:37:10 PST 2009; root:xnu-1486.2.11~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F4238BC8)
System uptime in nanoseconds: 3788331456483
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0xf02000, size 0x12288) - last unloaded 94521475551
loaded kexts:
org.virtualbox.kext.VBoxNetAdp 2.2.2
org.virtualbox.kext.VBoxNetFlt 2.2.2
org.virtualbox.kext.VBoxUSB 2.2.2
org.virtualbox.kext.VBoxDrv 2.2.2
com.bresink.driver.BRESINKx86Monitoring 5.0
com.pctools.iantivirus.kfs 1.0.1
com.apple.driver.AppleHWSensor 1.9.2d0 - last loaded 31800108689
com.apple.filesystems.ntfs 3.1
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleHDA 1.7.9a4
com.apple.driver.AirPort.Atheros 412.19.4
com.apple.kext.AppleSMCLMU 1.4.5d1
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.ACPISMCPlatformPlugin 4.0.1d0
com.apple.driver.AppleLPC 1.4.9
com.apple.driver.AppleBacklight 170.0.14
com.apple.driver.AppleUpstreamUserClient 3.1.0
com.apple.GeForce 6.0.6
com.apple.driver.AppleUSBTrackpad 1.8.0b4
com.apple.driver.AppleUSBTCKeyEventDriver 1.8.0b4
com.apple.driver.AppleUSBTCKeyboard 1.8.0b4
com.apple.iokit.SCSITaskUserClient 2.6.0
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.0
com.apple.iokit.AppleYukon2 3.1.14b1
com.apple.driver.AppleAHCIPort 2.0.1
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleIntelPIIXATA 2.5.0
com.apple.driver.AppleUSBHub 3.8.4
com.apple.driver.AppleFWOHCI 4.4.0
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.driver.AppleUSBUHCI 3.7.5
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagementClient 96.0.0
com.apple.driver.AppleIntelCPUPowerManagement 96.0.0
com.apple.driver.DspFuncLib 1.7.9a4
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IO80211Family 310.6
com.apple.iokit.IOSurface 73.0
com.apple.iokit.IOBluetoothSerialManager 2.2.4f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.7.2fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.7.9a4
com.apple.iokit.IOHDAFamily 1.7.9a4
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.0.1d0
com.apple.nvidia.nv50hal 6.0.6
com.apple.NVDAResman 6.0.6
com.apple.iokit.IONDRVSupport 2.0
com.apple.iokit.IOGraphicsFamily 2.0
com.apple.driver.CSRUSBBluetoothHCIController 2.2.4f3
com.apple.driver.AppleUSBBluetoothHCIController 2.2.4f3
com.apple.iokit.IOBluetoothFamily 2.2.4f3
com.apple.iokit.IOUSBHIDDriver 3.8.4
com.apple.driver.AppleUSBMergeNub 3.8.5
com.apple.driver.AppleUSBComposite 3.7.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOATAPIProtocolTransport 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.0
com.apple.iokit.IOAHCIFamily 2.0.2
com.apple.iokit.IOATAFamily 2.5.0
com.apple.iokit.IOUSBUserClient 3.8.5
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.iokit.IOUSBFamily 3.8.5
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro3,1, BootROM MBP31.0070.B07, 2 processors, Intel Core 2 Duo, 2.2 GHz, 4 GB, SMC 1.16f11
Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 128 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), Atheros 5416: 2.0.19.4
Bluetooth: Version 2.2.4f3, 2 service, 0 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
Serial ATA Device: ST9320421ASG, 298.09 GB
Parallel ATA Device: MATSHITADVD-R UJ-857E
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x021a, 0x5d200000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000
Anyone know what is causing my problems? I thought it was heat so I downloaded a CPU and FAN temperature monitor and the CPU was getting VERY HOT at first so I then ramped-up the CPU FAN SPEED to maximum - it turns out the CPU FAN was not rotating well at low speed - since then I have cleaned and checked the fans and they all work as they should and blow on high(er) when the CPU temperature is above a certain level.S.U.
Is there a kb article or something that would illuminate what to look for in these logs, or is it a matter of learning by osmosis?
Both. I am not skilled in reading logs. It is a very technical and time consuming task for the uninitiated (me!) In scanning a log I look for the backtrace and loading dependencies. The first item in the backtrace is usually the roadblock.
Beyond that you can look at the Technical Note TN2063: Understanding and Debugging Kernel Panics
Should make for good bedtime reading. Puts you right to sleep.
c -
Display Problem with RowHeader of a Scroll Pane
Hi,
I am trying to display row headers for a table using another table
Here is the code
import javax.swing.*;
import javax.swing.table.*;
public class RowNumberHeader extends JTable {
protected JTable mainTable;
public RowNumberHeader(JTable table) {
super();
mainTable = table;
setModel(new RowNumberTableModel());
setRowSelectionAllowed(false);
JComponent renderer = (JComponent)getDefaultRenderer(Object.class);
public int getRowHeight(int row) {
return mainTable.getRowHeight();
class RowNumberTableModel extends AbstractTableModel {
public int getRowCount() {
return mainTable.getModel().getRowCount();
public int getColumnCount() {
return 1;
public Object getValueAt(int row, int column) {
return new Integer(row + 1);
}and then
JTable displayTable = new JTable(...);
scrollPane = new JScrollPane(displayTable);
JViewport jvp = new JViewport();
jvp.setView(new RowNumberHeader(displayTable));
scrollPane.setRowHeader(jvp);the problem I have is that when a row is selected inside the row header, some rows go blank and you can see the selection is all screwed up. I tried setting the selection mode to ListSelectionModel.SINGLE_SELECTION but that didn't help.
A refresh of the entire screen (minimize/maximize) seems to resolve the problem. I am using jdk1.4.1 in Windows 2000.
Any ideas?
SylvainAgain the problem is that when you click on the row headers, some row header rows go blank (completely white) so you can't see what they show.
ie say I have table
Row 1 - 1 2 3
Row 2 - 2 4 5
Row 3 - 5 7 7
Row 4 - 5 6 7where Row X is the row header. So for example, if you click on Row 2, you will get something like
Row 1 - 1 2 3
Row 2 - 2 4 5
- 5 7 7
Row 4 - 5 6 7until the screen is refreshed or you click some other row header.
hmm ok, I added calling repaint on the table whenever a row is selected and at least the display problem goes away; however, the selected indexes from the event don't always match the index of the row selected. I think actually that may be the source of the display problem.
Here is the code I added in the constructor:
getSelectionModel().addListSelectionListener(new ListSelectionListener()
public void valueChanged(ListSelectionEvent e)
System.out.println("Header table selection is: First = " + e.getFirstIndex() +
" Last = " + e.getLastIndex());
RowNumberHeader.this.repaint();
}); -
Macbook and HP 2510i monitor display problem - help
Hello,
I am having display problem with my Macbook (Intel) and my 25'' HP 2510i monitor via DVI.. Until last monday I do not have any problems and my monitor was working flawless with my macbook.. Last monday I used the monitor with my HP Notebook to try Windows 8 on large screen. And after that try when I connect the monitor back to Macbook there is no display.. I tried the steps below
- I connected Macbook to my Phillips Plasma TV and it worked (no error with display card of Macbook or the wire or the adaptor)
- I connected the monitor back to HP laptop it worked.. (so no error with the monitor)
- I unplugged monitor to cut electricity and tried.. nope not working
- I did several tricks with macbook no effect
- I reinstalled Mountain Lion .. no effect
- I formatted Macbook, reinstalled Snow Leopard.. Not working.. I installed back Mountain Lion .. not working
Whatever I tried the HP2510i is not displaying, mirroring my Macbook..
Any help will be appreciated
ThanksMy graphic card details;
NVIDIA GeForce 9400M:
Chipset Model: NVIDIA GeForce 9400M
Type: GPU
Bus: PCI
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0863
Revision ID: 0x00b1
ROM Revision: 3462 -
My original post, locked by this forum. Display problem related
Hi G5 Gurus,
The display problem first, we all know when screen savers display, a click on the mouse will bring you back to the active desktop, this was how it worked., but now, sometimes a click cause the G5 to sleep!
As for the sleep, I dare not to put it to sleep these days, because I am afriad it may cause a fire by over heating. Sometmes, actually four times in the past few months, my G5 could wake up by itself, followed by a extrem high speed running of the cooling fan, it sounded like a hair dryer running in the same room. Sometimes the sreen could light up, just like real wake up, sometimes, it was black. No clicks the mouse or keyboeard could bring it back to normal, I had to press and hold the power button to turn it off.
This crazy problem happened for the first time last summer, a dead hard disk was the cost. Apple replaced it, but failed to detect the cooling or power or display problem. I was given one month extended free service, but right after its end, the problem was back and happened even more often.
Please let me know if any of you had the same problem and please advise what to do.
100s Gs of thanks.
Songyan
iMac G5 Mac OS X (10.4.8)
la teller
Posts: 1
From: Los Angeles
Registered: Jan 10, 2007
Re: What's the problem? Display? Power supply? Cooling? My G5's gone mad
Posted: Jan 10, 2007 2:21 PM in response to: Bad luck G5
I have the EXACT same problem. In fact, I could not have described it better myself. What gives? I brought it in to the "genius" bar and they repolaced the power supply free of charge but the problem is still there. I noticed they ordered a new logic board but did not end up replacing it after all. Did you have yours replaced and did it work? Is this a known issue?
imac G5 17 inch Mac OS X (10.3.9)
Bad luck G5
Posts: 8
From: UK
Registered: Jan 10, 2007
Re: What's the problem? Display? Power supply? Cooling? My G5's gone mad
Posted: Jan 11, 2007 1:20 PM in response to: la teller
Hi La teller,
Thank you for your reply. The 'genius' here in London only replace the dead hard disk, which I belive was a victim of this problem. I was told they couldn't find anything wrong with the power supply or the cooling system.
Now at lest I know I am not the only bad luck guy. Let's wait and see if others are having the same problem. I am not sure if this is a known issue to Apple, even if it is, it may take years before they can offer a recall or free repaire. I noticed that some G5s have already been suffering from power problems and a free repaire was offered.
Thank you again and hope Apple can take our concerns into their consideration soon.
Songyan
iMac G5 Mac OS X (10.4.8)
stopha6
Posts: 1
From: US
Registered: Jan 12, 2007
Re: What's the problem? Display? Power supply? Cooling? My G5's gone mad
Posted: Jan 12, 2007 7:43 AM in response to: Bad luck G5
Hello,
I'm also having this problem (fan running, won't come out of sleep), just spoke with an apple care rep. He confirmed my suspition that it was software, not hardware as I have just had the logic board and power supply replaced.
His suggestions were to:
1. Run disk repair from the startup CD
try running OS X from a firewire drive and see if the same behavior happens or
perform and archive and install.
When the fan starts to run like that it means the OS is not communicating with the hardware properly. The OS could be somewhat corrupt if you were having hardware issues beforehand, hence the need for a reinstall. I will be performing an archive and install after the disk repair, I'll let you know if it fixes the problem!
iMac G5 Mac OS X (10.4.8)
Bad luck G5
Posts: 8
From: UK
Registered: Jan 10, 2007
Re: What's the problem? Display? Power supply? Cooling? My G5's gone mad
Posted: Jan 14, 2007 12:52 PM in response to: stopha6
Hi Stopha6,
Thank you for your message. I never imagined it could be a software issue, cos it looked so hardware.
Please keep me updated with your progress.
By the way, as I said in my old posts, a hard disk went dead when this happened for the very first time, how do you read this?
Thank you.
Songyan
iMac G5 Mac OS X (10.4.8)
Bad luck G5
Posts: 8
From: UK
Registered: Jan 10, 2007
Re: What's the problem? Display? Power supply? Cooling? My G5's gone mad
Posted: Jan 15, 2007 6:58 AM in response to: stopha6
Hi Stopha6,
After reading your reply again, I realized that the system had already been reinstalled. As I said when it happened for the first time, the hard disk died with it, which was replaced, of course with a new OS X, but the same problem is still happening. May this suggest that it is not just a software problem? Thank you. Songyan
iMac G5 Mac OS X (10.4.8)
AG-Nate
Posts: 5
From: Pismo Beach,CA
Registered: Aug 26, 2006
Re: What's the problem? Display? Power supply? Cooling? My G5's gone mad
Posted: Jan 14, 2007 3:38 PM in response to: Bad luck G5
The Fans going at full is only because you have an application that is using a lot of cpu power and therefore causing the imac to heat up so it turns the fans on. The screen-saver and sleep problem you describe sounds like something that may just happen on accident. But this sounds mostly like a software problem. Try making sure to always quit all non-apple products and see if anything changes.
eMac, iMacG5 Mac OS X (10.4.7) 800mhz 1gig ram, 2ghz 2gigs of ram
Bad luck G5
Posts: 8
From: UK
Registered: Jan 10, 2007
Re: What's the problem? Display? Power supply? Cooling? My G5's gone mad
Posted: Jan 15, 2007 6:50 AM in response to: AG-Nate
Thank you, Ag-Nate. I will try as you adivised but I con't think the fans were activeted my intensive CPU using. In most of the cases, the problems happened when the Mac was sleeping, when the minimum CPU were being used.
iMac G5 Mac OS X (10.4.8)
Timothy Klein
Posts: 15
From: Denver, CO, USA
Registered: Dec 6, 2004
Re: What's the problem? Display? Power supply? Cooling? My G5's gone mad
Posted: Jan 31, 2007 1:02 PM in response to: AG-Nate
"The Fans going at full is only because you have an application that is using a lot of cpu power and therefore causing the imac to heat up so it turns the fans on."
That's only partly right. A hard-working process will make the fans run at high speed, of course.
But, the OS is in touch with the firmware of the iMac, telling it how to run the fans, based upon information the OS X kernel is getting about the state of the hardware.
If the firmware loses touch with the OS for some reason, and is not getting instructions on how to run the fan, it will default to running them at full blast, to be on the safe side (and this "full blast" fan mode is way louder than anything you'll generally experience during normal usage, I know from experience).
So it may not be so simple as a hard-working cpu process kicking the fans on.
iMac G5 17" 1.6 GHz Rev. A Mac OS X (10.4.8) 1 GB Ram
Kensall
Posts: 2
From: London, England
Registered: Feb 2, 2007
Re: What's the problem? Display? Power supply? Cooling? My G5's gone mad
Posted: Feb 2, 2007 9:05 AM in response to: Timothy Klein
Hi I have a 20" G5 imac it's about 18 months old and I am having the same problem, It freezes and the fan runs really loud. It's nothing to do with software as my I.T. guy has done a complete re-install. All of our admin people have imacs of differring ages and the flat panels are all OK but every one of the G5s has had a booting problem. Some fell into the recall for replacement logic boards but the one I have at home is the newest and doesn't. I'm waiting for my apple reseller to get back to me, but it looks like it's the logic board and as none of the serial numbers fall into the recall, I'm expecting a big bill. I'm really disappointed as I've been a professional apple user for over 15 years and have grown to expect a certain amount of honesty and integrity from them. Looking at all of the discussion boards and the amount of people complaining of the same problem the logic boards are defective and apple should be replacing these free of charge.
i mac G5 Mac OS X (10.4.8)
a brody
Posts: 15,170
From: Silver Spring, Maryland. Don't forget to backup your data!
Registered: Dec 23, 2000
Re: What's the problem? Display? Power supply? Cooling? My G5's gone mad
Posted: Feb 2, 2007 10:27 AM in response to: Kensall
Kensall,
Welcome to Apple Discussions!
As in the other thread I wrote:
Being from England, you may find the repair program under these pages:
http://www.apple.com/uk/support/imac/repairextensionprogram/
http://www.apple.com/uk/support/imac/powersupply/repairextension/
Check both of them as they refer to different models.
If neither of yours is under the program, please start a new topic thread so someone can help you.
http://discussions.apple.com/forum.jspa?forumID=881
First off, you'll get a wider audience who may be able to solve your problem. Secondly, responses to you won't confuse the original poster with solutions that don't apply to them. And thirdly, you'll know for certain whether or not a response applies to you.
iMac C2D 2.17/20 inch/iMac G5 1.8 1st gen/iMac G4 800 Mac OS 9 Mac OS X (10.4.8) EyeTV 200, Canon PS A530 , Epson P-R220, iSight, Airport Extreme, 5th Gen iPodI am having a very similar problem. My G5 imac has already had the logic board replaced from the leaking capacitor problem. 8 mos. later the power supply was replaced under the second recall program when it failed to start up.
It had been working now for almost a year, when about 3 mos. ago I started to experience the sudden dimming effect - if the display was untouched the screen would dim about 30% similar to a laptop in energy save mode. I checked and none of these types of options were set in the pref panes. At the same time I would have the iMac go to sleep after a while from non-use, and then when I tried to wake it it would stir for a few seconds and then go right back to sleep. It took 2-3 attempts to wake it up.
Then last week, as I tried to wake it, it just shut down instead completely. I had to hold the power button down to recycle it to get it to come back to life (3 times).
Today was it - I found what I thought was a sleeping iMac, but it will not power up at all. I opened the back cover and the power supply is working, but I cannot get the board to energize, I reset the PMU, but the #2 LED won't even blink. It is completely dead.
Basically every time I used this computer I held my breath that it would not work. After 2 recalls I still only get 9 mos. out of it? Apple is really starting to show it is like the "big" computer makers, the quality is going right down the tubes.
iMac G5 Mac OS X (10.4.4) -
Why is netflix having display problems on my macbook pro... HDCP compliance?
Watching Netflix and all of a sudden it says "Display Problems" Make sure your monitor is HDCP Compliant and is not setup for mirror airplay??
The issue is from Safari defaulting to HTML5 vs using Silverlight like it did in Mavericks.
So the options are, if you want to use Safari goto your Netflix account, playback preferences and turn off HTML5. This will revert to Silverlight and will AirPlay fine*in Safari.
If you want to use HTML5, just leave the setting for HTML5 on in Netflix and use Chrome, Firefox, etc.
You can't currently have both Safari and HTML5 Netflix when using AirPlay. You'd think Safari would be a little bit more powerful with Apples stances on browser extensions. -
Display Problem with my Mac Pro and LG Flatron Wide Monitor in Mountain Lion
After upgrading to Mountain Lion, my Mac Pro has display problems with my LG Flatron display. The image is displayed with a black bar on the right and on the bottom. And the left side of the content is not visible. I tried every resolution available in the Display System Preferences, they are different in terms of how big the black bars are, and what part is not visible, but none of them are correct. I held down the option key to try to detect displays or switch to resolutions that are not normally available. When I restart the image is lined up with the display, but if the display ever goes to sleep or gets turned off, the image reverts to being off center, and the only way I can get it back is to restart... The interesting thing is that this monitor works fine with the same machine if I reboot using BootCamp into Windows 7. The Monitor also works fine, connecting the same connector to a Mac Mini, although that mac mini is running 10.6 and not Mountain Lion. I've reset the SMC and restarted countless times, I don't see any other levers to pull or things to try...
That card is for a PC it may not give you Startup and Option-Boot screens.
The 7950 "Mac Edition" card has a very distinctive look:
http://www.sapphiretech.com/presentation/product/product_index.aspx?cid=1&gid=3& sgid=1157&pid=1777&psn=&leg=0&lid=1 -
Weird event display problem in week view
Hi. I'm getting a weird display problem in week view. First time this has ever happened.
Some events appear to be missing, but when i double click on where I know the event is supposed to be, a new event is created (as excepted), and the missing events suddenly appear. When i move forward or back by a week, and then return to the week in question, the missing events are gone again. But, I can see the missing events in day view or month view.
Any ideas?Dean,
Next, try reinstalling the Mac OS X v10.6.2 Update (Combo).
If that is unsuccessful:
1. Use iCal>Export...>for each one of your individual calendars.
2. Delete all but one of your calendars.
3. Create a calendar and name it "Test."
4. Delete the calendar which remained after step #2.
5. Quit iCal.
6. Remove the iCal plist, and drag the iCal plist file to your Desktop.
7. Log out/in or restart.
8. Restart iCal and use iCal>File>Import...for each one of the calendars that you exported in step #1.
9. Delete the "Test" calendar, and any "Home/Work" calendar which was automatically created when you opened iCal in step #8.
;~) -
Windows 7 64 bit on iMac display problems and instability
I received my iMac 27" quad core with 8 gig ram & 2 x 1 TB hard drives last Friday. I'm using Boot Camp to run windows 7 64 bit on maximum 2560 x 1440 screen resolution.
I get intermittent but often display problems in windows 7. I get areas of the screen covered in little yellow dots or blue squares (never red artefacts.) This will happen at random areas of the screen, inside an open window, around borders of windows and so on. Most often the screen will go black and come back with a message in the bottom right corner of the screen saying 'Display driver has stopped responding and has recovered' with the sub message saying 'display driver ATI radeon family stopped....etc'. Sometimes I lose the screen wallpaper. Once I've had the system just shut down, once I've had Photoshop seize up and I had to do a cold reboot. Could this be an overheating problem or resolution too high problem or driver problem? Windows 7 tells me my drivers are up to date. I tried installing the drivers for the card from ATI's website which made no difference
The reason I bought a Mac is because it's the only effective way to code for the Mac family of OS's in XCode. The reason I didn't just attach a miniMac to my PC monitor was because there's rather a lot of advertising by Apple about the fact that you can use a Mac with a PC OS via Apple's own Boot Camp. Now I have a lot of Windows software (some of which is not available for the Mac or requires buying again) sitting on an unstable system. Any ideas would be much appreciated...Sorry, that thread got moved for edit and as a user tip... which I didn't want and won't be doing....
Here is the post:
A tip and workaround for how to get ATI mobility/laptop drivers so that Windows no longer thinks the ATI is a desktop card:
http://discussions.apple.com/thread.jspa?messageID=11286987
Summary (my own edit steps):
1. Install Boot Camp 3.0 and upgrade to 3.1
2. Uninstall graphic drivers and run Driver Sweeper
http://www.guru3d.com/category/driversweeper/
instead of:
removing the crashing driver by going into windows 7 setup via its install cd and deleting the ati driver manaully
3. Install ATI Mobility (link)
4. Uninstall ATI (Programs control panel?) Device Manager (rollback; uninstall?)
5. Device Nanager: update driver and BROWSE BACK to 8.681 (the original apple driver that was causing freezes and purple artifacts) - navigate to /Apple/Drivers/ATI
(Apple uses) a 4850 card in the iMac, its modified a bit for apple. Enough that desktop drivers don't work, and modded-for-laptop desktop drivers don't work either.
Now the upshot of using modified drivers is that it FORCES the catalyst control panel to be installed, meaning you get a few more options to mess around with the card.
I couldn't use the original apple drive, it locks up, the newer one had banding, the newer radeon drivers direct form ATI wouldn't work until they were modded and then they cause black screens.
SO the solution, as obscure as it was, was to download ACTUAL mobility Radeon drivers - version 10.3 still, but made for laptops.
http://support.amd.com/us/gpudownload/Pages/index.aspx
THESE drivers I was able to install - and here is where things changed.
THIS driver changed they way windows saw the video card in device manager.
As I mentioned before, its NOT a desktop card, its a modified laptop card, but installing mac drivers makes windows THINK its a full desktop card, and running the original 8.681 driver crashed it.
Once installed 10.3 LAPTOP driver it now appeared in device manager as a MOBILITY card.
+These Steps "should" work:+
delete ATI driver manually
reinstall apple driver after that and see if that works,
otherwise try the steps above
(mod drivers, remove via windows recovery off setup disk, install laptop drivers, reinstall apple driver over it) -
2x iMac G5: Both Logic Board and Display Problems, Warrenty?
Hello,
Thank you for looking at this topic.
I am Jeroen from The Netherlands and proud owner of several Mac Mini's, iMac's and Macbook's. I have 2times the iMac G5, a beautiful machine, but both not working since 2 months.
I have two times the iMac G5 with iSight, both have logic board and display problems.
The first iMac doenst start at all, black screen, i hear the chime, but nothing happening. After a minute i see one horizantal white stripe but nothing happens.
The second iMac has weird horizantal stripes also, but the computer starts. It gives a finder and questionmark icon. After a while the fans go crazy.
Both these symptons are widely known on the internet. I would like to get this fixed, but prices are crazy. And because this is a common issue I would expect to get this fixed for no costs. I have contacted several Apple resellers but they shown me high prices and bad services. On these forums I've saw people in the USA who get this fixed free of charge.
Does anyone has any advice for me? I'll call apple USA this morning.
Thankyou for ur time.Welcome to Apple Discussions.
I know of no repair extension authorization which provides for the repair of either computer you describe beyond its original 12 month period of coverage. If either machine is covered by a warranty extension program provided by AppleCare, then the parts, labor or both required to replace the defective components may be offered at no charge to you. Final determination of eligibility is made at the part level by authorized Apple service providers or dealers and by the specific serial number of the machine submitted for service.
Absent a warranty extension, however, it is quite likely that you will have to pay for the repairs is you elect to have them performed. -
Display problem in macbook pro 13
I have been facing a display problem in my macbook pro (mid 2010, 13 inch) for more than six month. I talked to many persons from applecare and conformed to their advice. but the problem remains same. I went to apple authorised service provider at least 8 times. they changed my logic board, RAM etc. the problem remains same.
finally, I talked to applecare again. they adviced me to run fresh Lion installation and observe the machine without any thridd party software. I got the same problem.
when I call them, every person attending the call advices me new thing ! they are very polite and say: "if you have this problem again, please inform me." unfortunately, when I write them again about the same problem they do not care it !!!
I am very much frustated and psychologically tired with this issue.
Thanks a lot for your assistance.I can only do wild guesses at this popint, only thing I can think of on your end is possible AC power problems, but I've not been impressed with Apple's quality since the 68K or Beige days.
THe iMac7,1 I'm on now needed repair 3 times & still scares me with it's PSU temps. -
Hello My ipads Power button is not working properly when I press it once it shows option to turn off instead of locking and some other display problems like it suddenly lockes down or display disappears ...Please help. Thank You
Thanks for that information!
I'm sure I will be calling AppleCare, but the problem is, they charge for the phone calls don't they? Because I don't have money to be spending to be on the phone with a support service.
In other things, it seemed like the only time my MacBook was working was when I had Snow Leopard without the 10.6.8 update download that was supposed to be done to prepare for OS X Lion.
When I look at the information of my HD it says that I have 10.6.8 but that was the install that it claimed to have failed and caused me to restart resulting in all of the repeated problems.
Also, because my computer is currently down, and I've lost all files how would that effect the use of my iPhone? Because if it doesn't get fixed by the time OS 5 is released, how would I be able to upgrade?! -
Hello -
My iMac has developed a video display problem. Everything now appears in a strange, cartoonish way. Purples, greens, blues. Can this be fixed, and if so, any idea how much it might cost? Also, could I output to a seperate monitor? I plan to replace the unit , but cannot right now. Thanks!Go to System Preferences > Universal Access > Seeing.
In the Display area, reset it to "Black on white" by clicking that checkbox.
You can also reset it by pressing Command-Option-Control-8 -
External Display Problem with x301
Hi everybody,
I have a external display Problem with my x301.
Ether direct attachment or via Lenovo USB Display Port Device, the external monitor (22" Benq LCD) starts to flickr after a couple of minutes and the external display shuts off.
Any ideas on this?
Thanks a lot
Chrisi have the same problem with X200 and the X200 ultrabay Docking station.
No idea yet ...
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