[W520] PM 3.65 random crash at boot.

Question

Randomly Power Manager doesn't load correctly at system boot on my w520 (specs in signature below)
My system is localized in Italian language, so I'll try my best to translate.
I have PM 3.65 and  PM 1.64 driver, manually updated and manually checked file version and they're there.
This is the sequence of what happens when it doesn't start correctly at boot:
1) The taskbar icon it's grayed like this:
2)  Then a message appears on the screen:translation "Power Manager doesn't work. Lenovo works everyday to reach a better quality [...]To find an upgrade to solve this problem, click next[...]
3) I click next and it starts the search...
4) another message appears: There aren't upgrades to solve the problem
5) new window,
"Lenovo works everyday to reach a better driver and software quality. Unluckily there isn't a solution to this problem.
We'd like you to send a error warning to Microsoft to keep updated about this problem solution. Click next to report the problem
6) then this windows come up. "Thinkpad PM Background Monitor and tray battery gauge stopped working.
Windows: it's possible to search online for a solution"
I click search for a solution and close the software
this is the full text:
|||||||||||||||||||||||||||||||||||||||||||||||||||||
Firma problema:
  Nome evento problema:    APPCRASH
  Nome applicazione:    rundll32.exe_PWMTR64V.DLL
  Versione applicazione:    6.1.7600.16385
  Timestamp applicazione:    4a5bc9e0
  Nome modulo con errori:    MFC80U.DLL
  Versione modulo con errori:    8.0.50727.6195
  Timestamp modulo con errori:    4dcde196
  Codice eccezione:    c0000005
  Offset eccezione:    000000000004879d
  Versione SO:    6.1.7601.2.1.0.256.48
  ID impostazioni locali:    1040
  Informazioni aggiuntive 1:    babd
  Ulteriori informazioni 2:    babdcc94af7ea25c1327a0dfc07eeadb
  Ulteriori informazioni 3:    fe76
  Ulteriori informazioni 4:    fe76a2e1ac1ec9596f454944fea30717
||||||||||||||||||||||||||||||||||||||||||||||||||||||
7) searching for a solution
8) then this one shows up and I tell to search for a solution this time too:
This is what it says:
|||||||||||||||||||||||||||||||||||||||||||||||||||||||
Firma problema:
  Nome evento problema:    APPCRASH
  Nome applicazione:    rundll32.exe_PWMTR64V.DLL
  Versione applicazione:    6.1.7600.16385
  Timestamp applicazione:    4a5bc9e0
  Nome modulo con errori:    MFC80U.DLL
  Versione modulo con errori:    8.0.50727.6195
  Timestamp modulo con errori:    4dcde196
  Codice eccezione:    c000041d
  Offset eccezione:    000000000004879d
  Versione SO:    6.1.7601.2.1.0.256.48
  ID impostazioni locali:    1040
  Informazioni aggiuntive 1:    6bf6
  Ulteriori informazioni 2:    6bf674af6a79065779b20a4f1402fa5e
  Ulteriori informazioni 3:    d30e
  Ulteriori informazioni 4:    d30e4d78a0325384fc94e075a0926eb7
||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9) searching for a solution:
10) then the window close abruptly without any notice and PM stays greyed like that until the next reboot. No other communications/warning/windows.
It happens randomly but very often. Like one or two boots it works fine, then the third boot it doesn't work, then one or two times it works, then the next one it doesn't works.
Let me know if you need other.
Roberto.
W520 on win8.1/linux | X220 | and some older stuff 760 onwards
Solved!
Go to Solution.

Answer 1

Hi rc87,
We will start investigating this issue, can you please provide a crash dump.
Once the .reg file is applied, then the next time the crash occurs, a dmp file should be written to the "%LOCALAPPDATA%\CrashDumps" folder. 
Attachments:
debug.zip ‏1 KB