W540 fingerprint reader wont start during windows logon

Greetings to all fellow thinkpad owners,
As the title indicates, i have an issue with my w540's fingerprint function.
My laptop is relatively new ~2 weeks old and as i am on vacation i boot it every 2-3 days just to mess with it.
few days ago i noticed that the fingerprint wont always start in the first boot and wont work in windows log on, however it will work if i lock/sleep the laptop.
some times it would work some other times it wouldnt. now i tried re-installing the driver and now FP doesnt appear at all in the logon.
i also noticed that the fingerprint software made the laptop a bit slower during the windows startup. now that i have removed it the password area appears almost immediately during the logon process. 
things i have tried so far:
1) all drivers are up to date
2) removed all registered fingerprints, deleted the driver and the FP manager pro
3) installed the FPmanager pro from the lenovo update system and registered new fingerprints
4) i only have 1 admin account on windows and the all options are ticked in the FPmanager pro also in biometric settings its ticked to allow users to use FP to log on.
5) waited for 2-3 minutes in the password area, only the FP led open, but it wouldnt work
the issues persists. FP wont appear on logon but only after sleep/lock.
my software specifications:
win7 x64 pro
antivir 
latests windows updates
lenovo software not installed: password manager, quick control
and nothing crazy installed apart from steam for games and windows office.
is this a hardware problem or something that windows 7 are causing?
thank you for your time and thank you in advance for any reply
kind regards,

I attempted to reset the policy settings of CSS but then the pop up screen just got stuck:
- I did a reboot and reset the fingerprint data and password (after exporting the 
  settings),
- uninstalled the fingerprint reader and CSS
- uninstalled the CSS. I had encountered some issues while uninstalling it
  Windows is reporting that the installation log file could not be found. I manually
  downloaded the driver from the site and used the installer to remove it from my PC
- Reinstalled both CSS and Fingerprint driver
- Import all my security settings (password and fingerprint)
- Tested CSS and used fingerprint as default login method in battery mode
- Enabled Single SignIn method in CSS and BIOS
So far so good, the reinstallation fixed the issue. I did recall that there was a windows update before this mayhem on the fingerprint reader started.

Similar Messages

  • Skype 7.5 wont start on Window 7 SP1 (works in saf...

    Skype 7.5 wont start on Window 7 SP1 (works in safe mode with networking) have installed and ininstalled many time too no avail please help - thanks
    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    Skype.exe
      Application Version:    7.5.0.101
      Application Timestamp:    555498c4
      Fault Module Name:    StackHash_3e3c
      Fault Module Version:    6.1.7601.18839
      Fault Module Timestamp:    553e8808
      Exception Offset:    000cea5f
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033
      Additional Information 1:    3e3c
      Additional Information 2:    3e3c8728f5a6ac3dc3cf872504b29624
      Additional Information 3:    65bd
      Additional Information 4:    65bd0535cbe275b746dad4418cc78988
      C:\Users\User\AppData\Local\Temp\WER2B05.tmp.WERInternalMetadata.xml
      C:\Users\User\AppData\Local\Temp\WER41E0.tmp.appcompat.txt
      C:\Users\User\AppData\Local\Temp\WER425E.tmp.mdmp

    Please,  run the DirectX diagnostics tool.
    Go to Windows Start  and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Fingerprint Reader Not Detected during startup on Windows 7

    Dear Community Users/Tech Guru,
    I am hoping somebody could shed light into a weired issue I am facing with this *stupid* Microsoft OS. I purchased a T400 last year and brought a x64 bit Windows 7 three months ago and have it setup for clean installation. I followed the procedure published in lenovo.
    I had the security setup of my notebook to use pre-desktop authentication and single sign-on. I had everything setup and running.
    However, after a few weeks I began to noticed that upon power up and giving a fingerprint swipe on the bios authentication, it would halt on the windows startup page (where we would normally login). It turns out that the fingerprint device is not detected! Something is not workin properly during the startup of bill gates Microsoft Windows 7! I would try a reboot on the system and it will load properly afterwards.
    But I find it stupid that Windows doesn't detect my fingerprint device on startup! This happens when it's a cold boot using a battery (at least 70% of the time it turns out that way). I disabled  the single sign-on but retained the desktop authentication (means I have to swipe twice). But this f*ck OS is still not detecting it during cold start.
    Anyone... please advice?
    Solved!
    Go to Solution.

    I attempted to reset the policy settings of CSS but then the pop up screen just got stuck:
    - I did a reboot and reset the fingerprint data and password (after exporting the 
      settings),
    - uninstalled the fingerprint reader and CSS
    - uninstalled the CSS. I had encountered some issues while uninstalling it
      Windows is reporting that the installation log file could not be found. I manually
      downloaded the driver from the site and used the installer to remove it from my PC
    - Reinstalled both CSS and Fingerprint driver
    - Import all my security settings (password and fingerprint)
    - Tested CSS and used fingerprint as default login method in battery mode
    - Enabled Single SignIn method in CSS and BIOS
    So far so good, the reinstallation fixed the issue. I did recall that there was a windows update before this mayhem on the fingerprint reader started.

  • Fingerprint isn't recognized for Windows logon

    I just recently purchased an HP Pavilion DV6-6c10us.  When I first started it up, I went through the standard set-up stuff and entered the fingerprint data needed by Simplepass (2012). Everything seemed to work like it was supposed to.  I was able to just swipe my fingerprint to log on to Windows at startup.  A couple days ago, possibly after either a Windows or HP update, when I start Windows, and try to swipe a finger a windows security message comes up and reads, "Your fingerprints have not been enrolled for authentication."  I click OK and just use my password to log on to Windows.  Once I get into windows the fingerprint scanner works fine.
    I've checked for any updates for SimplePass, and there aren't any.
    In the Control Panel, Biometric Devices area, when I click on "Stop using your fingerprint to log on to Windows", the next window opens and reads, "You have no fingerprint data or logon credentials to remove."
    How do I get windows to allow me to enroll a fingerprint to log on to windows?
    Please help!

    Hi,
    Not sure why, but the data is not present means its either deleted or currupt. you may need to register the fingerprint reader to logon to windows one more time.
    it may not be the one you expected or like to hear. but i think its the easiest and best possible solution on this.
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02518653
    Good Luck !!!
    Regards,
    WW
    “I am an HP Employee“
    ***** Click the KUDOS star on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem***

  • Splash-Screen of Fingerprint-Software is hanging after Windows Logon

    I have Windows7 Ultimate (MSDN) installed on my W700 and installed the Thinkvantage Fingerprint Software from the Lenovo Windows 7 Beta Page.
    Often i logon in Windows the Splash-Screen of the Fingerprint-Software is hanging. Is it possible to disable the Splash-Screen via start parameter like /NoSplash or a Regkey entry?
    greetz
    Coolskin
    Solved!
    Go to Solution.

    hazart wrote:
    coolskin wrote:
    I have Windows7 Ultimate (MSDN) installed on my W700 and installed the Thinkvantage Fingerprint Software from the Lenovo Windows 7 Beta Page.
    Often i logon in Windows the Splash-Screen of the Fingerprint-Software is hanging. Is it possible to disable the Splash-Screen via start parameter like /NoSplash or a Regkey entry?
    greetz
    Coolskin
    It used to happen on my W700 with Win7 x64 too. What's worse, the FPR worked after the initial reboot after installation but failed to work after a further reboot: it would then hang on "please wait" and increase the password logon time. I uninstalled the FPR software and no longer use it...
    The mentioned problem has been solved by installing the latest fingerprint software: http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=WIN7-BETA#autc (7wf459ww.zip).

  • My HP Probook 450 G0 fingerprint reader is not working WIndows 7

    Hello,
    I am trying to enable my HP Probook 450 G0 fingerprint reader.... I tried many driver version of validity sensor... and finally i have currently installed the driver and software that are mentioned in following link....
    http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/DV4-1240br-FingerPrint-Driver-f...
     Both are them working fine (**without any error) But DigitalPersona is showing me the following message on welcome screen.... "The FingerPrint reader is not connected.Connect the reader"....
    OS : Windows 7 Professional
    What do you say.....is there any compatibiltiy issue or any hardware issue....or if there any driver mismatch, can someone suggest me the supported driver version....
    Thanks in Advance

    I have the same problem as the original poster, and followed the download link you provided only to encounter the exact same issue.  I am using Windows 7 and bought this machine two days ago.  I don't understand why this singular process is this problematic.  I really miss my ASUS K53E and it's face logon feature.  
    Perhaps HP should take lessons unless they have something better than this "fingerprint reader."  The only consistent feature I am detecting is its inconsistancy.  Oh well, I just won't bother using it, or put a sticker over the thing.
    If I have to spend more than an hour troubleshooting a feature of medium to low importance then it was a mistake to purchase the machine (but it was a gift sadly), and it was a mistake to implement the feature and release it without making sure it works.  Pretty weak HP, but not as bad as Toshiba or Gateway/Acer at least--not that it says much.
    Anyone have a legit fix for this annoying issue?  Or some third party facial recognition login program instead?  

  • T430s fingerprint reader fails in both windows 7 (64 bit) and ubuntu.

    Hi, 
    I have 4 months with my new t430s, and so far so good, I created a partition to instal ubuntu and I was able to have the finger print reader work in it. 
    The last week I left the laptop's battery to drain completely, but I did not notice it... I tried to wake it up but my fingerprint would not turn it on... I plug the charger on and the laptop started working again but now, my fingerprint log on was disabled, I had to type my pasword to log in...
    From that moment on, this issue consistently occurs in both windows & and ubuntu...
    The funny thing is that I can still turn on the laptop with my finger, the fingerprint reader indicator leds are working but the device only works to start the laptop. I have tried to delete the fingerprint data from teh BIOS, but I can still start the laptop, so I dont think this clear data command on the BIOS is doing anything...
    I have tried re-installing the device, updating the driver, etc and nothing works, the device appears as unnavailable on the windows biometric devices section of my control panel, so I cannot enroll any new finger print using the lenovo fingerprint software since I get these 3 errors in any attempt:
    E7210005 Cannot enroll user.
    E7210005 Cannot update passport.
    E7210005 Cannot find fingerprint sensor device.
    Any ideas?
    Is there a way to reset my device from the BIOS so al its data and its state is cleared?
    Thanks!
    Roberto O.

    rortegah
    I have heard of this exact situation one other time, where fingerprint sensor stops working properly after PC unexpectedly turns off due to low battery.  I think your fingerprint sensor has malfunctioned and needs replacement under warranty.  Currently, I do not know of any other solution.
    But can you please tell me:
    1.  how many fingers do you have enrolled?
    2.  do you use any BIOS passwords (such as administrator password, power-on password, or HDD password)?

  • T420s - fingerprint reader - no software for windows 7

    Hi,
    since my last update with 'system update' (active hdd protection and something else) I get an error while logging in into windows with the fingerprint reader.
    Link to image
    I am able to start my thinkpad using the fingerprint reader, but logging in into windows and starting the fingerprint reader software leads to that error message. So I removed drivers and software to install again. But I recognized, there are no drivers / software packages for the fingerprint reader for windows 7 anymore on the lenovo server. Also the system update doesn't show anything for that purpose. So I tried installing the windows 8, 8.1 software but I had the same error.
    Furthermore, my system update cannot be started with the normal command anymore (tvsu.exe), I have to use the Tvsukernel.exe file in the system update folder. Something went totally wrong here. I tried to reinstall the system update again several times with no success.
    Anyone with an idea? Don't want to re set up windows.
    Max
    Moderator note: images totalling more than 50k converted to links per forum rules:  Lenovo Community Participation Rules

    Some else reported these exact same problems:
    http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/X220-Software-fail-System-Update-and-Fingerpri...
    I don't know what causes it but the other user suspects something is wrong in Windows Update.  So far, I haven't seen the issues myself.

  • FIngerprint reader stopped working after windows automatic updates

    Hi,
    I recently purchased an Envy j109tx laptop.
    From day one the finger print scanner was not working. 
    After updating hp simplepass it started to work.
    Again today I installed some windows update. After that it stopped working.
    The light in the fingerprint reader is not turning on.
    Is there a fix for this?
    Someone please help me.
    Thanks in advance.

    @naga5speed ,
    Hello and thank you for posting on the HP support forums.  First thing did you do the windows update due to your system having some issue?
    If not then do a system restore back before the update.
    It is probably some microsoft update that is conflicting with the driver.
    It is good to keep your system up to date.  But it is better to make sure before you run an update that you take a look as to why you are updating.
    Do I need to fix an issue?
    If i do not do the update will something stop working?
    Using Microsoft System Restore (Windows 8)
    If this fails to work then you may have to back up your data and run a system recovery.  The reason for this is what ever update you ran has made changes to system files or the registry that a restore will not fix.
    Performing an HP system recovery (Windows 8)
    Here is another link you may find useful.
    Fix Microsoft Windows Update Issues
    Please let me know how things go.
    Thank you again for posting and have a great day.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    D5GR
    I work on behalf of HP

  • OSX wont start but Windows will

    I have installed Windows 7 on my Maverick iMac using Boot Camp and now cannot get the OSX to start although Windows starts okay.
    I have tried to reformat the whole drive using Disk Utility but that doesnt work as it cannot unmount the Boot Camp drive and the OSX drive wont mount.
    Please help as this is most frustrating.

    Yep, saw the world rotating, selected disk utility that showed Boot Camp mounted and Macintosh HD greyed out (Not mounted).
    The status of the drive is Read/Write, SMART Verified and GUID Partition Table
    It also states this partition cant be modified as the disk appears to be partitioned for boot camp
    Highlighted the Macintosh partition, selected erase and after a long time it did nothing, same result if i highlighted the Boot Camp partition.
    I am at a loss?

  • Re: Fingerprint Reader Not Working On Windows 8.1 Pro Startup

    Model: ThinkPad Edge E420
    OS:       Windows 8.1 Pro 64 bit
    Problem: Fingerprint reader suddenly stopped working (Image 1). One major change I think which might have lead to this - I had a recent update from Microsoft on 28/Aug/2014 (Image 2). I'm not sure though that this must be the cause of the problem.
    Troubleshooting tried: I tried first to repair through "programs and features" but did not work. Then I tried to uninstall and reinstall the FingerPrint reader software (Latest version available on Lenovo Website for my model). Still did not work. I'm pasting photographs of the error. I've tried to follow all the methods shown on various threads on this forum but nothing worked so far....Even the TouchChip (Fingerprint) patch driver for Windows 7 (64-bit)  which is compatible with Windows 8.1 doens't install. (image 3). Device manager shows error for Biometric devices. (image 4).
    Please help. 
    Image - 1

    For Windows 8.1 you should not be installing any fingerprint software.  You should uninstall ThinkVantage Fingerprint Software.  The driver you need (for TouchStrip Fingerprint Sensor) will come from Windows Update.  Then you can enroll fingerprints from the PC Settings -> Accounts -> Sign-in Options screen.
    If there is a problem with the device in Device Manager, try removing it and check the option to delete the driver software.  Then reboot, run Windows Update, and a compatible version for your system should be installed.

  • Fingerprint Reader Not Working On Windows 8.1 Pro Startup

    My fingerprint reader doesn't seem to work on Windows login anymore (no light on the reader and it doesn't accept any fingerprint) in the past couple of days so have to login using a password. The fingerprint reader works fine in the BIOS and also when I go into the ThinkVantage Fingerprint Reader application i.e. it asks me for a fingerprint. Has this happend to anyone else and has this been caused by a specific MS patch in the last monthly patch cycle?
    I have reinstalled both the ThinkVantage Fingerprint Software 64bit (v 8102) and the TouchChip Fingerprint Coprocessor driver (v 1.6.1.341).
    I'm running a W530 and fully patched Windows 8.1 Pro
    Solved!
    Go to Solution.

    I downloaded the driver from Lenovo, uninstalled the Lenovo Fingerprint Software, restarted, installed the driver package which actually reinstalled the Fingerprint Software and it worked straight away without re registering my fingerprints. The strange thing is that it stopped working out of a sudden. I couldn't figure out, what caused that....btw the same happened to my bluetooth settings the other day. booting into BIOS, exiting without changing, restart and bluetooth was there again....hmmmm

  • AuthenTec AES2501B Fingerprint Reader HP Compaq 8710w, Windows 7 x64

    After updating through windows update fingerprint reader stopped working.    , 

    There is a version 8, and that is available here...
    http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64339.exe
    I hope this helps. If it fails, let me know.

  • Fingerprint reader not working on Windows 8

    Dear experts
    Could you please help me with my fingerprint reader.
    It was working fine under windows 7.  I recently installed windows 8 pro and the Fingerprint reader would not work.
    My computer is a HP Pavillon dm4 - 1160us  notebook.
    Best

    Hi:
    See if installing the W8 Validity driver and simple pass software from a different model PC work for you.
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-109892-1&cc=us&dlc=en&lc=en...=
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-117897-1&cc=us&dlc=en&lc=en...=

  • Fingerprint Reader not working after windows password reset

    Hi There
    I was using windows login (single admin user) and fingerprint reader to login to my Thinkpad T510. Yesterday night I changed windows password and I didn't update finger print. Unfortunately I am not able to login when I tried to login using windows login today, I forgot the password and when I tried finger print reader it is just throwing error.
    Why finger print is not working after windows password reset? What should I do to login?
    Help would be appreciated!!

    I just called the tech support just now? I just asked the 'why the finger print reader not recognizing the finger print after changing windows password?', and he gave the following answers
    1. You should change fingerprint while changing windows password.  I don't understand the reason behind it, btw is this true?
    2. We can't do anything for this issue.

Maybe you are looking for

  • IPod shows NO music but "data" is there! How can I recover Playlists, etc?

    Turned on my iPod (Windows formatted) and it showed NO music/content at all, like it was completely blank. Asked for Language selection on boot-up, etc. The home computer is in another state, so I can't just resync to restore the music and playlists.

  • Stop mail including headers on forward

    I have the latest version of Mountain Lion.  While this was not happening after the upgrade, at somepoint along the way something changed--by me or by Apple update.  I want to change it back. Details:  When I forward mail, Mail includes the full emai

  • PSE 5 to PSE 5 problem

    Just changed from PSE 5 to PSE 9.  Can't find something in PSE 9 that I liked to use in PSE 5.  In PSE 5 on the right side of the Levels dialog box (next to the histogram) there were three eyedroppers that were used to adjust levels with black and wh

  • Is it possible to just upgrade to the next version?

    I have version 3.1 of Aperture and just bought a MacBook Pro with Retina would like to upgrade to the latest version, but cannot find an upgrade option. Does anyone know if this is possible? Thanks Shirley

  • About to purchase a new imac

    I am about to purchase a new imac and have heard rumers about some major problems associated with these machines that Apple has not solved yet. Can anyone give me some advice on this....