W540 piece of junk DO NOT BUY!!!

Hi, we've ordered two W540's for one of our larger clients. One unit was DOA. still waiting to hear back from Synnex if it's approved to be replace or not BUT now I'm not sure if I want another one of these units.
The 2nd unit we have had seemed to work normally until we turned on the Bluetooth adapter. BOOM hung, holding power button did nothing had to remove the battery to get the system to shutdown. After this system booted fine, but the entire keyboard doesn't work now. plugged in an external kb which works but is not at all how they want to use this unit.
Both units were ordered with an extra 8gb of ram putting them up to 16gb. When we put the ram sticks in the system wouldn't boot (screen turns on but no post no Lenovo logo nothing) no matter what configuration we put them in except for the two slots that the stock memory came in. They are Lenovo sticks which the Lenovo Solutions Book said to use.
We've only been selling Lenovo units to our clients for the past 3 years now, We used to sell Dell units but wanted a change to increase profits. Lenovo was a great choice but now we might need to switch back to Dell if these problems don't get resolved.
They are both 20BG0011US units:
- i7-4700MQ, 4GBx2, 15.6" FHD
- Nvidia Quadro K1100M, 1x500G 7200
- DVD ±RW, Backlit KB, Win7 P64 DG Win8,3-Depot
Solved!
Go to Solution.

Fro57,
Sorry to hear that you are off to a rough start with the W540.  While you can certainly return / exchange the units according to your distributor terms / conditions, I would recommend that you contact Lenovo support and work through some of these issues.
If you added memory and then the keyboard doesn't work, did you add memory under the bottom cover or under the keyboard?  If under the keyboard, perhaps the keyboard cable has been pulled loose partially from the system board.  Maybe you can recheck the connection there?
I would recommend you update BIOS and all drivers.  The bluetooth issue could be a driver / power management issue.   I would definitely update power management.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

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