W7 64 BIT EXCEL 2010 (32Bit) crashes when running files

1 of my users is getting the following error when we have got him running his spreasheet on win7 excel 2010 (32bit). any help appreciated
Faulting application name: EXCEL.EXE, version: 14.0.6024.1000, time stamp: 0x4d83e607
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xc0000005
Fault offset: 0x000212a8
Faulting process id: 0x1d20
Faulting application start time: 0x01cffdc4a562a169
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: e9555ace-69b9-11e4-8018-7446a090e5fd

Hi,
Based on the event log "Faulting module name: KERNELBASE.dll" , this issue might be caused by the Excel add-ins or macros.
Please try to disable all the add-in/macros to test
More reference:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/kernelbasedll-error-opening-excel-in-windows-7-32/bf94a6e2-a880-4f0f-b3ee-746b5c4d26bc?page=2
https://social.technet.microsoft.com/Forums/office/en-US/c05ae82b-d29d-4f9f-bb3f-c5a36d45f692/appcrash-in-excel-2010?forum=excel
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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W7 64 BIT EXCEL 2010 (32Bit) crashes when running files

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