WAAS Mobile - Client install on a biometric enabled laptop

WAAS Mobile 3.4 client fails to install on a laptop with fingerprint authentication with the message relation to "incompatible ÑÐ¸Ð»Ðµ". ÐÐµÑÐ°Ð»Ñ Ð°s follows:
Authentication Manager
BIOLSP.DLL
Version 1.4.0.99
Any ideas how to sort this out?
Thanks
DG

Please park this question for now. The installation problem was resolved by upgrading the Wave Systems Dell Embassy trust suite to ver.V2.0.0.39.
The problem we have now is with the client failing UDP connection test. I will investigate further, unless it is a 'known' problem and someone knows a solution.
Thanks
DG

Similar Messages

A problem with WAAS mobile client

The customer has a problem with WAAS mobile client. When he disabled WAAS mobile client - all is working, but http is not working.:-( On the server the accelerated networks are configured.The browser send the http request, but the response is not received:-( For other clients it is working. Thank you for help.

I have WAAS mobile server version 3.4.0.1460 on the Windows2003 server with SP1. Client OS is Windows XP. All clients who use WAAS mobile client have WinXP on their notebooks. All clients are on the same network. This client sees this problem when the waas client is active, disabled, and for now when the waas mobile client is uninstalled - it seems like waas mobile client changed registers for IE or FireFox - so all http answers are redirected to nonexisting waas mobile client:-(
Thank you
Roman

Issue Uninstalling WAAS Mobile Client on Windows 7

I upgraded my laptop in hopes that issues pertaining to Vista would be resolved. Those issues remained, but was going to try to uninstall and reinstall under Windows 7 and check this for grins. I have tried to uninstall and get this error -
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mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
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mso-para-margin-bottom:.0001pt;
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font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
Cisco WAAS Mobile was interrupted before the installation/uninstallation of your software was fully completed. You can rerun this wizard at another time to complete the setup of this software. (1722)
I've tried rebooting, but get the same error.
Any suggestions?

/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman","serif";}
The quickest solution might be to try to reinstall followed by another uninstall, or to use the Windows Install Cleanup Utility, (although Microsoft has removed it from their support site with the following disclaimer).
Notice
This article previously contained a link to the Windows Installer Cleanup utility (MSICUU2.exe). If you were directed to this article to solve a problem installing a product other than Microsoft Office, please contact your software manufacturer for installation support on the product.
While the Windows Installer Cleanup utility resolved some installation problems, it sometimes damaged other components installed on the computer. Because of this, the tool has been removed from the Microsoft Download Center.
Nonetheless, here is an active link and basic instructions:
http://majorgeeks.com/download.php?det=4459
1.     To use the Windows CleanUp utility, follow these steps:
a.     Click Start, point to Programs, and then click Windows Install Clean Up.
b.     Select the program that you want to remove, and then click Remove.
c.     Click OK, and then click Exit.
If these suggestions do not help, then perhaps a case should be opended with TAC and they could assist with gathering the installer log files.
-ken

Mobile devlopment workstation and Mobile client install on same server

Hi,
Can we install Mobile development workstation and mobile client on same server?
I have already installed mobile development workstation , but when i try to install mobile client on same server it says that add,remove ,modify option install screen. It lis not allowing me to enter new screen.
Any idea.
- tom

When you install the MD Workstation you are opted to choose among different applications i.e. mobile sales, mobile service, mobile system maintenance or authorization management tool. You can there choose the application to install besides the installation of the MD Workstation.
If you want to add application(s) later, you have to choose 'modify' and choose all parts for the MD Workstation plus the applications. If you omit options chosen before when doing the first installation then these will be removed. So be shure to choose ALL relevant things for the application as well as for the MD Workstation.
You can also generate the application from the installed repository, there are several notes on this subject available ('how to generate an application') which are referred to in about any installation guide or note changing the msa coding.
Regards Kai

Mass Mobile client instalation

We have a production cutover for approximately 2000 Mobile client laptops.we have only 2 days times to deply almost 200 laptops, How can we install 2000 mobile client laptops? Can we deploy through remote using SMS package/ is there any tool ?
I have never worked on mass mobile client installation, if any one has experiance can please share.
Best regards.

Hello
if you are already using CRM mobile and upgrading to higher version, as you also said that in 2 days you need to upgrade all your mobile clients. The best posible ways are as follows.
Approach 1:
1. All the mobile client laptops must be in the network.
2. in the MDW machine, create a offline upgrade packge using Upgrade console.Refer to the upgrade documentiation.
3. Share the MobileClientMUP on the network, so that all the in-house laptops can access it.
4. On each computer/laptop that is to be upgraded, execute the mup file.The .mup file deploys all the files & folders, required for the upgrade and initiates the upgrade processes.
Approach 2:
1. Setup one local mobile client which is up and running.
2. Take the OS image for this mobile client.
3. Share the OS imageon the network, so that all the in-house laptops can access it.
4. On each computer/laptop that is to be upgraded,Restore the image.
Best Regards
Shankar

Waas Mobile Client Compression issue

We are running wmc version 3.4.2.1676 & everything was working fine. We have noticed that compression does not appear to be working any more, the stats in the client manager stay on 0 except compressed bytes received = 15 ratio = 0.001. These counters do not further increment, anyone seen this problem?

as i said in the original message version 3.4.2.1676. The wmc build is created on the server.

Install anyconnect secure mobility client 3.1 failed on Mac 10.8.2

Hi guys
I tried to install cisco anyconnect secure mobility client 3.1 on my Mac laptop, the OS version is 10.8.2,
though above error occured, the client app canbe found at /Applications/Cisco , but I cannot use it to connect to my VPN network.

Attached the install logs , hope it's helpful
Mar 5 23:21:07 localhost Installer[1345]: Cisco AnyConnect VPN Client 3.1.02026 Installation Log
Mar 5 23:21:07 localhost Installer[1345]: Opened from: /Users/rioliu/Downloads/cisco_anyconnect-3.1.02026.pkg
Mar 5 23:21:07 localhost Installer[1345]: Product archive /Users/rioliu/Downloads/cisco_anyconnect-3.1.02026.pkg trustLevel=202
Mar 5 23:21:12 localhost Installer[1345]: InstallerStatusNotifications plugin loaded
Mar 5 23:21:15 localhost Installer[1345]: ================================================================================
Mar 5 23:21:15 localhost Installer[1345]: User picked Standard Install
Mar 5 23:21:15 localhost Installer[1345]: Choices selected for installation:
Mar 5 23:21:15 localhost Installer[1345]:           Install: "Cisco AnyConnect VPN Client"
Mar 5 23:21:15 localhost Installer[1345]:           Install: "(null)"
Mar 5 23:21:15 localhost Installer[1345]:                     cisco_anyconnect-3.1.02026.pkg#vpn_module.pkg : com.cisco.pkg.anyconnect.vpn : 3.1.02026
Mar 5 23:21:15 localhost Installer[1345]:                     cisco_anyconnect-3.1.02026.pkg#anyconnect_config.pkg : com.oracle.CiscoAnyConnectVPNClientConfig : 3.1.02026
Mar 5 23:21:15 localhost Installer[1345]: ================================================================================
Mar 5 23:21:15 localhost Installer[1345]: It took 0.00 seconds to summarize the package selections.
Mar 5 23:21:15 localhost Installer[1345]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Mar 5 23:21:15 localhost Installer[1345]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/rioliu/Downloads/cisco_anyconnect-3.1.02026.pkg#vpn_module.pkg
Mar 5 23:21:15 localhost Installer[1345]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/rioliu/Downloads/cisco_anyconnect-3.1.02026.pkg#anyconnect_config.pkg
Mar 5 23:21:15 localhost Installer[1345]: Set authorization level to root for session
Mar 5 23:21:19 localhost runner[1348]: Administrator authorization granted.
Mar 5 23:21:19 localhost Installer[1345]: Will use PK session
Mar 5 23:21:19 localhost Installer[1345]: Starting installation:
Mar 5 23:21:19 localhost Installer[1345]: Configuring volume "Macintosh HD"
Mar 5 23:21:19 localhost Installer[1345]: Preparing disk for local booted install.
Mar 5 23:21:19 localhost Installer[1345]: Free space on "Macintosh HD": 388.55 GB (388547031040 bytes).
Mar 5 23:21:19 localhost Installer[1345]: Create temporary directory "/var/folders/0y/kj2nvp7j4yq_sy9m3cxn52wr0000gn/T//Install.1345Wuq5ze"
Mar 5 23:21:19 localhost Installer[1345]: IFPKInstallElement (2 packages)
Mar 5 23:21:19 localhost Installer[1345]: Using authorization level of root for IFPKInstallElement
Mar 5 23:21:19 localhost installd[345]: PackageKit: ----- Begin install -----
Mar 5 23:21:19 localhost installd[345]: PackageKit: request=PKInstallRequest <2 packages, destination=/>
Mar 5 23:21:19 localhost installd[345]: PackageKit: packages=(
    "PKLeopardPackage ",
    "PKLeopardPackage "
Mar 5 23:21:19 localhost installd[345]: PackageKit: Extracting file://localhost/Users/rioliu/Downloads/cisco_anyconnect-3.1.02026.pkg#vpn_module.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root, uid=0)
Mar 5 23:21:20 localhost installd[345]: PackageKit: update_dyld_shared_cache -overlay /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root
Mar 5 23:21:34 localhost installd[345]: PackageKit: prevent user idle system sleep
Mar 5 23:21:34 localhost installd[345]: PackageKit: suspending backupd
Mar 5 23:21:34 localhost installd[345]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.sjtRin/Scripts/com.cisco.pkg.anyconnect.vpn.yM72U9
Mar 5 23:21:34 localhost install_monitor[1359]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Mar 5 23:21:34 localhost installd[345]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root (4 items) to /
Mar 5 23:21:34 localhost installd[345]: PackageKit: kextcache -system-caches
Mar 5 23:21:36 localhost installd[345]: PackageKit: kextcache -update-volume / -Installer
Mar 5 23:21:52 localhost installd[345]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.sjtRin/Scripts/com.cisco.pkg.anyconnect.vpn.yM72U9
Mar 5 23:21:52 localhost installd[345]: ./postinstall: Setting ownership and permissions on installed files
Mar 5 23:21:52 localhost installd[345]: ./postinstall: Determining import locations
Mar 5 23:21:52 localhost installd[345]: ./postinstall: Installer package path: /Users/rioliu/Downloads
Mar 5 23:21:52 localhost installd[345]: ./postinstall: Installer volume path:
Mar 5 23:21:52 localhost installd[345]: ./postinstall: Installer DMG path:
Mar 5 23:21:52 localhost installd[345]: ./postinstall: nothing found to load
Mar 5 23:21:53 localhost install_monitor[1359]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Mar 5 23:21:53 localhost installd[345]: PackageKit: releasing backupd
Mar 5 23:21:53 localhost installd[345]: PackageKit: allow user idle system sleep
Mar 5 23:21:53 localhost installd[345]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “cisco_anyconnect-3.1.02026.pkg”." UserInfo=0x7fcb0430e880 {NSFilePath=./postinstall, NSURL=file://localhost/Users/rioliu/Downloads/cisco_anyconnect-3.1.02026.pkg#vpn_module.pkg, PKInstallPackageIdentifier=com.cisco.pkg.anyconnect.vpn, NSLocalizedDescription=An error occurred while running scripts from the package “cisco_anyconnect-3.1.02026.pkg”.} {
    NSFilePath = "./postinstall";
    NSLocalizedDescription = "An error occurred while running scripts from the package \U201ccisco_anyconnect-3.1.02026.pkg\U201d.";
    NSURL = "file://localhost/Users/rioliu/Downloads/cisco_anyconnect-3.1.02026.pkg#vpn_module.pkg";
    PKInstallPackageIdentifier = "com.cisco.pkg.anyconnect.vpn";
Mar 5 23:21:53 localhost Installer[1345]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “cisco_anyconnect-3.1.02026.pkg”." UserInfo=0x7fa25caa4ba0 {NSFilePath=./postinstall, NSURL=file://localhost/Users/rioliu/Downloads/cisco_anyconnect-3.1.02026.pkg#vpn_module.pkg, PKInstallPackageIdentifier=com.cisco.pkg.anyconnect.vpn, NSLocalizedDescription=An error occurred while running scripts from the package “cisco_anyconnect-3.1.02026.pkg”.}
Mar 5 23:21:53 localhost Installer[1345]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Mar 5 23:21:53 localhost Installer[1345]: IFDInstallController 5CE28DD0 state = 7
Mar 5 23:21:53 localhost Installer[1345]: Displaying 'Install Failed' UI.
Mar 5 23:21:53 localhost Installer[1345]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
Mar 5 23:37:53 localhost Installer[1557]: @(#)PROGRAM:Install PRO

WAAS mobile with secure access https (not VPN)

Hi all !!! Hope everyone is well !!!
I have a WAAS environment in place we want to deploying WAAS mobile for teleworkers. My question is, can WAAS mobile works for users that use secure access with https (not vpn connexion)
Thanks in advance !!!

Hi Tarik,
First of all, let me insist on the fact the a WAAS mobile client will not interact with a WAAS appliance on the core side and that you'll need to have a WAAS mobile installed there is you want your teleworkers to get the benefit from WAAS.
That said, let me answer your question: WAAS mobile can indeed accelerate HTTPS traffic.
This is described on page 61 of the following document:
http://www.cisco.com/en/US/docs/app_ntwk_services/waas/waas_mobile/v3.5/configuration/administration/g
uide/CiscoWAASMobileAdminGuide_3_5.pdf
Regards,
Nicolas

WAAS Mobile - Outlook Webmail (OWA)

While running our new instance of WAAS Mobile, we've got one issue we cannot understand. Outlook Web Access does not work under WAAS Mobile. If we disable it, works fine.
We are able to ping the OWA server with the WAAS Mobile client enabled or disabled however we cannot connect to it via it's web interface.
I've enabled HTTPS for the WAAS Mobile to optimize on the client but this did not help. So far i'm at a loss.
Any ideas?

Is the session TCOP session to OWA accelerated ?
1) Connect to your OWA
2) On the WAAS Mobile Client - Go to http://127.0.0.1:9021/Acceleration_Client.html
3) Navigate to the section Diagnostics --> TCP Sessions, Does the TCP session show up as accelerated ?
You can also collect the sysreport from the client and server and attach it to this forum.

Cisco anyconnect secure mobility client + caching

Hi,
We have recently implemented wifi at our location, all working fine with the below exception. we have cisco anyconnect secure mobility client installed on all laptops for VPN access. we are facing a problem as the vpn client is caching the credentilas i.e inorder to connect to the corp wifi, we need ot add a profile in the anyconnect client with the SSID, security and 802.1x configuration bcoz my WIFI infra is setup to use ISE as the authentication manager and WLC is integrated with ISE. First time when someone tries to connect to wifi, it prompts for the credentials. but for the subsequent connections it is not prompting for the credentials and somehow it is picking from the cache or somewhere. How can i disable this? I want the users to be prompted for credentials whenever they try to connect to the corp wifi? FYI, we are using cisco anyconnect secure moile client 3.0.5 version.
Thanks,
Sridhar

I'm guessing that it is this setting...
Go to C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client and edit the AnyConnectLocalPolicy.xml.
Change this line to:
All
It's probably best to use the AnyConnect Profile Editor to do this and I'm also not sure if this is something that can be pushed from the gateway to all machines.

SAP CRM5.0 Mobile client SP06 , JDK release incompatable

Hi,
We are under Implementation of SAP CRM 5.0 Mobile Client SP06 , dev, QA has been done. We are under process of setting up Production environment.As per the Installation document JDK release 1.4.2_02 , with the same
release we have completed for MRS,MDW and commstation.It works
absolutely fine.
Here we have a concern about JDK release for SAP CRM 5.0 Mobile client
SP06 installation on end users laptop.In end users laptop JDK already
installed highest release 1.6 and above which has been using for some
other applications.
Now when we try to run Mobile client SP06 on same JDK it is not
allowing to run it throws JDK release incompatable and also we could
not get next screen to continue to perform the installation.We knew
some of the functionality will not support for JDK highest release .But we still have concern.
Can you please suggest , why JDK highest release is not supporting to
Install Mobile client ? and also what is the highest release for JDK?
- kristene

i want to install SAP CRM5.0 Mobile client
so where i to get it.
-Naveed

Waas mobile + waas appliance

Topology
waas mobile client ---------waas appliance---------wan---------waas appliance---------waas mobile server---------------applications/servers
What will happen in this topology? Who is going to perform the acceleration function?
Can waas mobile client/server talk to waas appliance?
Thanks
Joe

Hi Joe,
Waas Mobile and WAAS are going to be both optimizing traffic in this case.
While WAAS mobile will tunneled all the traffic so Optimized data is transmitted over UDP port 1182 and session initiation and control uses TCP port 1182.
WAAS appliance will perform same transparent method, by applying option 33 (0x21) and changing the tcp sequence so both WAE's (dc and remote site) can see each other and apply optimization to the tcp flow.
Since WAAS mobile will have already compressed data initially, when the tcp flow hist WAAS appliance devices I expect that the optimization there will be minimum.
You might consider to have WAAS Mobile next to your VPN hubs, so remote desktop/laptops are able to get optimization when ingress in your network and won't waste WAAS appliances resources which will perform double optimization, first in waas mobile then in waas itself.
Hope the information helps.
Thank you
Rubens

WAAS Mobile & Windows 7

Hi All,
I was told on this board that a new version of the WAAS Mobile client would be released in the first week of April '10. New version would be compatible with Vista & Win7 both 32 & 64 bit versions.
I cant find the original thread to follow up so am posting anew.
Dont see anything in the download area. Wondering if anyone knows anything about this version - it's holding up a large project we are almost done with.
The chap from Cisco that responded was, I think, Ken - as I say, cant find the original post..
thanks!
Iain

The WAAS Mobile 3.5 release is in its final stages and is targeted for release by the end of April (this week!).

Subscription objects to create a mobile client

Hi all,
Inorder to get a mobile client installed and running. There is a set of replication objects which are common to all mobile clients.
Could anyone provide me with the basic subscription list. In help.sap.com the information is scattered.
Experts could you please provide me the subscription list.
thanks in advance
middleware developer

Here is a basic list:
User, customizing and authorisation subscriptions are most important. Then comes master data - BP, Material Master etc. Then depends upon the functionality you want. If you want Activities, go for it. If you want Sales Documents, go fot it... etc.
Activities
Authorisation II
Authorisation
BP for Sales organisation
BW Workbook Reports
Business Transaction Customising
Classification
Customer & Prospect by account group
Customising Available to Promise
Customising CRM Tax Transaction Engine
Customising Mobile Sales Specific from R/3
Customising Objects
Customising Objects II
Customising Objects III
Customising Objects Mobile
Customising Organisation Management
Customising Tax Transaction Engine
Employee Hierarchy
Marketing profiles by Business Partners
Marketing profiles values by Business Partners
Material Master
Partner Group Hierarchy
Plant
Pricing Condition
Promotions & Campaigns (by Object Type)
Sales Documents
Selections and Reports
Target List
Territories
User

Unable to Install Mobile Client on my machine

Hi,
I am trying to install MSA on my machine but i am unable to do so . I have got following installed on my machine
JRE Version - j2re1.4.2_09
JSDK Version - j2sdk1.4.2_09
SQL Server 2005 with TCP/IP protocol enabled on it .
MSA Version -- CRM 5.0 SP07
Now if i try to install the Mobile Client on my machine, it installs all the related tools like Client Console, Conntrans, IPC ,Support Centre, but does not install MSA or MSV .
I was able to install the MSA earlier on the same machine, but when i am trying to uninstall and reinstall its not working .
I tried removing relevant registry entries , uninstalling SQL Server and reinstalling it . Couple of restart of the machine between this , but it does not seems to work .
Please someone let me know if you have faced this problem and a solution for the same
Regards
Hemant Gujrati

Hi Hemant,
It could be possible that not all the registry entries are removed. Please try the following:
1. Take a backup of your registry in case we need it later
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. You will see many keys with product guids as names.
3. Scroll through each one of them to see if any key has a value as MSA or MSV. If yes, then delete this key.
4. Now try to run the installation of SAP CRM Mobile Client. This time, the setup should run fine.
Hope this helps.
Niranjan

WAAS Mobile - Client install on a biometric enabled laptop

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