Waiting error with BPC for Excel on Citrix

Good day,
We are currently running SAP BPC 5.1 SP 7 (release 5.0.508.03)
On Production and Staging , users running BPC client on our Citrix environment are experiencing a "WAITING" message when submitting on input schedules on BPC Excel after working or leaving the input schedule idle for more than +/- 10 minutes.
We currently only experience the problem on BPC clients running on Citrix. The BPC clients running via the LAN is not experiencing this problem and we cannot replicate the problem on the LAN
We asked our Network team to investigate they found that there was a network reset connection (RST, ACK) from the BPC Client on Citrix to the Application Server after 1 minute and 5 seconds of refreshing the input schedule.
Steps for Reconstruction
1.User running BPC for excel client on our Citrix environment.
2.logs onto BPC for Excel.
3.Opens and refresh's an input schedule in BPC for Excel.
4.Works on or leaves the input schedule idle for 10-15 minutes.
5.Submits on the input schedule after 10-15 minutes
6.Receives a "WAITING" message in the top left hand corner for the excel for BPC screen.
7."WAITING" message runs indefinitely.
Notes:
1.We can reproduce this on our Citrix Staging environment and currently experience this problem on our Citrix Staging and Production environment. The problem cannot be reproduced when a BPC client connects via the LAN for Staging and Production.
2.Citrix session remains active and connected during the above steps.
3.The only way the "WAITING" message is stopped is if the users selects refresh or submit on the input schedule after a few minutes, the refresh then runs successfully, but the Submit does not go through successfully.
4. We have asked or Citrix team to investigate and they cannot find anything that could be causing the problem.
Any ideas?
Thanks,
Peter Bellis

ok.
In this case it seems you have a problem with antivirus or forewall into Citrix server which is blocking the communication with application server.
I expect to be more like antivirus which is blocking actually the activity of add ins from excel whoich measn the BPC client.
So actually your problem has nothing to do with Cittrix is just a pure problem with installation of client into that machine (in your case citrix server).
So I suggest to disable any antivirus or firewall into that citrix server for test purpose and afte that you have to make sure that you don't have any restrictions on port 80 if this is used by BPC.
Regards
Sorin Radulescu

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