'Waiting for iPhone...' and '1604' Error Message
I have an iPhone 3GS which I bought in July 2009. I never had to reboot, recover, reset it or what so ever and it works fine!
Last Friday I downloaded the latest iTunes (9) and the latest software for the iPhone (3.1.3?) and installed both succesfully.
But when I synced the iPhone with my computer, it freezed halfway. It didn't respond anymore, so I was forced to manually remove the usb-cable. Then I had to restore the iPhone, but when my computer says: 'Waiting for iPhone', my iPhone doesn't respond.
After trying everything imaginable, I went to the Apple Store today and they got a '1604'-error and said that it had something to do with my USB connection. But they didn't give me a solution.
Every other device with the same cable works fine. My iPhone with a different cable, doesn't work.
Can anybody help me?
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the USB 30-pin dock-connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
1. Connect iPhone to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
2. Restore and wait for error 1604.
3. When prompted click OK.
4. Close and re-open iTunes while iPhone remains connected.
5. iPhone should now be recognized in Recovery Mode again.
6. Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Recovery Mode:
http://support.apple.com/kb/HT1808
Also, look here:
http://support.apple.com/kb/TS1538
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Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
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If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If the display turns on, go to step 4.
If the display remains black, go to next step.
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My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
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