Waiting for new charger for my Satellite A300

Question

I dont know if I am onto the right place for my problem.
I bought a Toshiba laptop on 9th September 2009. Model: Toshiba Satelite A300-1RY.
Everything has been going fine with the laptop since date of purchase, except for the fact that it is so slow to start up and shut down although I am told this is normal on Toshiba laptops, until last week when the charger stopped working on it. It was working fine and then next thing I know my laptop shuts itself down and wont start up again, I tried the charger on 4 plug sockets and it wouldnt work on any of them.
I brought the laptop and charger into my local branch of the shop it was bought in. It was tried in a plug socket there and wouldnt work so they said it is definitely the charger that isnt working. I was told it would be sent off to Toshiba and they would send out a new one and I could pick it up in the store within a few days.
That was on the 22nd May. I still hadnt received any update from them so I called them yesterday to check. Firstly I was told that it was sent off for repair after I was told I would be getting a new one. Then I was told it wasnt even covered in my warranty but it was going to be repaired as a gesture of goodwill. Then I was told that it hadnt been looked at at all because the man I left the charger with had taken the serial number down wrong, and I wasnt told this until I rang nearly 2 weeks later to look for an update.
I am absolutely furious to be told that my charger isnt included in my warranty. I was told when I bought the computer it had a full one year warranty. I explained to the man I bought it off that I hadnt a clue about laptops and had never bought one or used one before so he recommended I buy an extra 2 year warranty which cost me a lot of money on top of what I was after forking out for the laptop. I was told this covers anything that goes wrong with my laptop for the next 3 years and after that if anything goes wrong it would be time to get a new one anyway. So to be told now that actually very little is covered in this warranty has really infuriated me. DID are adamant this is not the case and this is not what they sell. If this wasnt the case I would not have wasted the money on extra warranties if they do nothing to help me when things go wrong.
The fact that the charger has stopped working after just 9 months was a total surprise in the first place, and then to be told yesterday that it isnt covered by its original one year warranty was just a total shock for me.
I am really angry about the whole matter, especially due to the fact that after nearly 2 weeks of waiting for updates I am now told this, and also the fact that when I left the charger into shop I was told it was no problem and I would have a new one within a few days.

Answer 1

I am not 100% sure but I think one year warranty is for whole product including AC adaptor.
As I can see problem is guy that works by your local dealer.
What you have done is right and probably I would do the same but you can try to ask them who is Toshiba service provider they are working with and try to contact them directly.
Explain the situation and try to clarify this with Toshiba service provider directly. Be cool on the phone or directly in service. Take the bill with you where they can see the date of purchase.
I believe they will help you with this.