Waiting for sprint note 4 pre order

Pre ordered device on Oct 15,was told it would be there release day the 17th. Come to find out it still hasn't shipped. I called 1877 bby mobile number and they called the store and was told they will not be receiving any this week. So now another week waiting for a phone... No one at the store is any help besides telling me to cancel my order. Horrible, terrible experience. I get no answer from corporate. This is unacceptable.

Hello JPodlewski-
Thank you for pre-ordering the Note 4, I know that you place your order on Oct. 15th in hopes to have it by the release date of October 17th.
I apologize for any misinformation that you may have received, as placing a pre-order only guarantees you a phone in the order in which the orders were received, not necessarily on the day it was released. Please be assured that when we receive additional inventory from Samsung, Best Buy will contact you so that you to fulfill your pre-order. I regret that I don't have better news for you.
Sincerely,
Karina|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

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    Hello JPodlewski-
    Thank you for pre-ordering the Note 4, I know that you place your order on Oct. 15th in hopes to have it by the release date of October 17th.
    I apologize for any misinformation that you may have received, as placing a pre-order only guarantees you a phone in the order in which the orders were received, not necessarily on the day it was released. Please be assured that when we receive additional inventory from Samsung, Best Buy will contact you so that you to fulfill your pre-order. I regret that I don't have better news for you.
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     Private Message

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