Waiting for Task Manager to close 1 app shows up when I try to restart

Hello,
I am using Windows 8.1 on an HP envy 17. My system hangs almost every time I try to restart it. I have attempted to read the Win 7 related artcles on this topic. However, none of them seem to work. I have attempted a clean boot. I seem to have real trouble
isolating a root cause. I have also checked my BIOS for proper boot order. If anyone has an idea I would certainly appreciate the help. Thank you in advance!

Hi,
What's the app name? Have you gotten chance to get the screenshot of this app?
Did you mean that this issue still persisted in Clean boot mode?
I suggest you scan virus on your computer.
Also, we can make a xperf trace to see the cause:
Using xbootmgr to trace boot, shutdown, and reboot performance issues
http://www.cluberti.com/blog/2011/07/22/using-xbootmgr-to-trace-boot-shutdown-and-reboot-performance-issues/
Use command in this article to collect the shutdown trace:
xbootmgr –trace shutdown -traceFlags BASE+LATENCY+DISK_IO_INIT+DISPATCHER+DRIVERS+FILE_IO+FILE_IO_INIT+NETWORKTRACE+PERF_COUNTER+POWER+PRIORITY+REGISTRY -resultPath C:\Shutdown_Trace
Then post back the etl file under C:\shutdown_trace.
Kate Li
TechNet Community Support

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