Waiting on my laptop and not happy

Question

A little background. I purchased a G700 laptop and mouse on 12/20. I received a confirmation email from Lenovo stating that both would ship and I would receive them by 12/24. 2 hours later I received an email stating my mouse would ship and my laptop wouldn't ship until 12/24. No big deal....I can wait. On 12/23, I looked at the status to find that my mouse shipped but my laptop had "hold for customer" on it. When I chatted online with one of your support people he was clueless. What had happened was when you shipped my mouse Lenovo didn't release the authorization on my credit card. I use this card for online purchases only and keep a low balance on it so I can keep track of items and purchases easily. When you tried to auth my cc for a second laptop, while the first auth was still on there, it declined. He didn't understand this. I then called and sat for over an hour before I got a lady. She understood what I was trying to say and "sent it up the chain" to be handled. Great! Until I checked the status on 12/26. It showed I wouldn't receive my laptop until 01/30!!!!!! THIS IS COMPLETETLY UNACCEPTABLE!!! I spoke to someone online again on 12/29 to see if there was anything that could be done. She told me that she was going to email the warehouse/manufacturing to get a firm ship date and I would hear from her in 24-48 hours. Well, it's 01/02 and no response from her. So I called and spoke to a guy today to get a "more firm ship date". He said unfortuneatly 01/30 was my receive date and there was nothing he could do. When I asked to speak to a supervisor, I was placed on hold for 5 minutes and he came back on and explained there was nothing that could be done. Your "supervisor" couldn't even talk to me!!!!!! PATHETIC! I work in a division of customer service for an international company and if a customer tells you they want to speak to a supervisor, they had better well speak to a supervisor. Your supervisors make the big money to handle irate customers like myself, not your customer service rep! Now back to the shipping issue. Having to wait until 01/30 for my laptop is unacceptable. And what's worse is it was due to your error! When I spoke to the guy today he offered me 7% off of my computer....pathetic! I was actually insulted by that offer. I must have this laptop by 01/15 or I will have to go elsewhere at this point. Something I don't want to do.

Answer 1

Im not sure how you have set this up but it seems like it needs to be erased and the process started again.
This is how to set it up on multiple devices:
If you’ve already set up iMessage, turn it OFF on all devices. Wait for a while before proceeding to step #2.
Now, activate iMessage on the iPhone. Only the iPhone. Configure the options if you must. But make sure that the number and email are correct and marked with a tick. Under Start Conversations from, check the email ID that you used for iMessage.
You should now wait for a while and may be ask your friend to send you an iMessage just to make sure things are working till this point.
Once things work normally, set up iMessage on another device. Say, the Mac. By doing this, you are setting up the iPhone as the “master-device” while the rest of the devices work as subs.
On Mac, make sure the conversations start from the email ID.
Repeat the process for other devices, one by one and check if iMessage gets sent to all devices correctly right after you setup the devices.