Waiver on over usage on bb option 1

i'm new to computers and broadband. didnt know there was a limit of 10GB on option 1 that i have, or i wouldnt of let my daughter watch all them movies, iplayer, youtube, etc. ended up with £50 cost on top of my bill. i only just managed to sort out an email address and register with my BT. it took me a long week to do this after the bill landed on my doormat. i'm running out of time on the bill and i cant afford the over use charge at the moment cos £50 lot of money to me the way things are. this has proper stressed me out as i just come out of hospital overcome a serious condiition on icu. i'm gonna put one of those warning things on so it will tell me if it goes over the 10Gb again.
anyway i read up on broadband usage and it says that if you go over on your first bill the overusage can be waivered, but how do i go about this. the operators cant speak english proper so they cant understand me or i them. so can someone from BT pleaase give me a phone number, not to indian operator or machine, or a link for the waiver please. thank you. please reply asap
yours M
To the end of time and things...
Solved!
Go to Solution.

chrisbamb said:"This is the passage under the "What if I go over my Allowance" Section:
If you do go over your monthly usage allowance then you may be subject to additional usage charges as outlined in our Broadband Usage Policy. In certain situations charges may not be applied. If it is the first month that the allowance is exceeded, we will waive the charge and send you an email confirming the amount of additional usage and notifying you that any further over-use in subsequent months will be charged. All charges will be added to your next bill.
Unfortunately though the charges will be returned on your next Bill not taken off this one. You will still need to pay this Bill and then receive a credit on your next Bill. I would also look at what mediums your daughter is using to "download" films. Is she using UTorent or Vuze or some other type of torenting or is she streaming?
As advised above, if your daughter is going to be using that much internet I would upgrade to the unlimited package otherwise expect lots of charges in the future as 10GB's goes nowhere when you are downloading or straming."
this has been very useful. i did do a search on this forum referring to waiver but to no avail so here i am.
i will pay the bill anyhow altho i will ask for a delay on paying it as to give me time to get my next pension. i just hope that the £50 will be credited to my next bill, otherwise if the charges go onto my next bill its hardly a waiver as such if i dont get the credit. the bill i got is my first broadband bill but not my first phone bill. i didnt get an email because i only set up a email the last few days. i hope this isnt a necessary requirement to qualify for the waiver. but this is why i didnt know about the over usage.
my daughter has put movies on my pc disc, but she also watching youtube, channel 4, and bbc player altho i have stopped her from doing this untill i sort out what the 75Gb over usage is defined. i get answer to one question but then it opens new cans of worms as this is all new to me so i am learning the hard way as i go along.
thank you
m b
To the end of time and things...

Similar Messages

Over usage of my allowance by 67gb with no warning

i have just found out that i have a bill for £180.00 for over usage of my broadband. for the quarter it was 38gb one month then 67gb then 30gb over. because i hadnt checked my bank account to see this money coming out i had no idea. bt say they did warn me via an email that i was getting close but i had never received them. when i asked them where they were sending the email i hadnt heard of that address. i tried to log on to the address they gave me but it doesnt exist so how could they warn me. i have logged on to my account now with the email address that i chose when i set up the account so why were they not sending emails to that address. i am extremely unhappy with this service and will be taking it up with ofcom. i do not disagree with the overusage but if i had have been warned i could have upgraded my account the first time it happened and saved myself a fortune.
has this happened to anyone else and if so how did you resolve it.

amchimneys wrote:
i have just found out that i have a bill for £180.00 for over usage of my broadband. for the quarter it was 38gb one month then 67gb then 30gb over. because i hadnt checked my bank account to see this money coming out i had no idea. bt say they did warn me via an email that i was getting close but i had never received them. when i asked them where they were sending the email i hadnt heard of that address. i tried to log on to the address they gave me but it doesnt exist so how could they warn me. i have logged on to my account now with the email address that i chose when i set up the account so why were they not sending emails to that address. i am extremely unhappy with this service and will be taking it up with ofcom. i do not disagree with the overusage but if i had have been warned i could have upgraded my account the first time it happened and saved myself a fortune.
has this happened to anyone else and if so how did you resolve it.
Hi.
I find this rather weird, and certainly sounds wrong.
May I suggest you click on my shortcuts, and use option 12b. If it requests a login with a Yahoo! ID - enter your full email address you initially chose. The resultant screen will do one of two things. (a). It will either allow you to add sub accounts towards the bottom of the page - this means the account is a primary, or (b) it will actually tell you the email address of the primary account.
If (a), then hopefully a forum mod can sort out this problem as you will clearly have been given incorrect details on initial setup.
If (b), then again a forum mod should be able to get to the bottom of why you were not informed of the primary email address and login details.
I am actually surprised that BT told you the email address the warning emails were being sent - I assume that you gave them your security details, in which case could mean option (b) above is relevant.
You will probably not be able to login to the "other" email address as either it's not yours (my scenario 'a') or it will be a different password to your other account.
There are ways to tell if an account is active, rather than inaccessible.
Go to [https://login.yahoo.com/config/login?] and enter the email address you were given by BT and a password - if it comes back with "This ID is not yet taken", then the account doesn't exist. If is says "Invalid ID or password", then that typically means a wrong password, but the email address exists.
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Component Usage in Select Options

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Charged for broadband over usage but still below l...

Hi guys,i hope someone here can help because i'm getting nowhere with bt helplines. At the end of january this year i changed from bt total broadband 1 to infinity. My old broadband limit was 10gb but i usually went over by 2 or 3 gb which i was obviously charged for, no problem there. With my new infinity package my allowance was increased to 20gb per month which was plenty enough for me.however,mybt usage monitor is still showing me to be on the old 10gb package.
Despite several live chat sessions and phone calls(the last one 2 weeks ago informing me i had 40gb usage) i'm still being charged for going over my 10gb allowance.i've even sent them,as requested , a screen shot of my usage monitor!! Why on earth would i have to do that? My latest bill arrived this morning with charges added for over usage.
Can someone please advise me of how to sort this problem out. To make things worse i'm now going to the dentist!
Thanks in advance,
Cheesed-off (paul)

Hi Cheesed-off,
Welcome to the community forum. I would like to take a look at your account. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

FUP Charge but not over usage limit

Hi,
I received an email today informing i have 'spent more than £10 on my account since my last bill' so i decided to check what the hell was going on as i have no idea what this could be.
So i look at my phone charges and they are worth £4.24, i thne checked my broadband usage monitor and its not over the 40gb limit, its under half way. However on my account it says there is a £20 FUP charge for 20gb!
How can there be a £20 charge this month when i havent gone over, i paid last months bill in full so can someone please tell me whats going on?
The last time a warning about usage was sent out it was on the 22/3/13 and informed me of a charge that was paid on a previous bill, so why is there a FUP charge now for 20gb shortly after i paid my bill when i have not gone over my usage limit since?

NoX81 wrote:
Current usage is irrelevant? Then what is the point of it?
Im basing this off of billing cycle dates that i've paid for and what i've used since.
Ok my previous billing cycle runs from 19/2 to the 18/3 - i paid the bill for that period on the 19/3
My billing area says: usage since March 19th (the date i payed my last bill) £24.24 (£20 of it is a FUP charge)
Yet with thre FUP charge it says:
All usage from 01 Mar 13 to 12 Apr 13: £20.000
I paid a bill that covered up to the 18/3 and since then have not gone over usage so why is there a charge for fair usage now?
I'll contact support but if anyone has a good reason for this i'd like to hear it.
the current usage is irrelevant for the current charge a usage is calendar months so from 1st April whereas the charge you have incurred will related to the last usage period which ended on 31 March
usage is calendar months but your billing period is as you have said totally different
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Internet over usage!

I have been with Bt for about 4 years now and have always had broad band option 1 which gives me a 10G allowance per month. I have never in the whole 4 years ever come close to exceeding this but today I received a bill for £100 of over use in the month of december! So I rang them up and apprently I had exceeded the 10G use in the first 6 days on December and then continued to over use my allowance by nearly 10 times!!
Thing is nothing has been different in december to any other month, its just me and my partner that each have a laptop each which gets used for about 1 hour each per night! We dont do online gaming, watch HD movies on it or do anything else that could have used that amount of G's! The home hub is always protected so nobody out side could of used it and BT refuse to to even discuss the possibilty that there infomormation is wrong and they want to increase my direct debit to £105 a month because of this! But they wont disscuss this even and told me after the first payment they could reduce it to £75 a month which is still nearly twice what I pay now!
There is no way I have used 110G in 1 month so is there anything I can do?

Unstablecable wrote:
I have been with Bt for about 4 years now and have always had broad band option 1 which gives me a 10G allowance per month. I have never in the whole 4 years ever come close to exceeding this but today I received a bill for £100 of over use in the month of december! So I rang them up and apprently I had exceeded the 10G use in the first 6 days on December and then continued to over use my allowance by nearly 10 times!!
Thing is nothing has been different in december to any other month, its just me and my partner that each have a laptop each which gets used for about 1 hour each per night! We dont do online gaming, watch HD movies on it or do anything else that could have used that amount of G's! The home hub is always protected so nobody out side could of used it and BT refuse to to even discuss the possibilty that there infomormation is wrong and they want to increase my direct debit to £105 a month because of this! But they wont disscuss this even and told me after the first payment they could reduce it to £75 a month which is still nearly twice what I pay now!
There is no way I have used 110G in 1 month so is there anything I can do?
Hi. Welcome to the forums.
Can you pop over to the online usage meter (see my shortcuts options 14d & 14e - hopefully one will work) and see what your current usage is for January.
From your given information, it looks extremely unlikely that you have used that amount of data. You should (in December) have received a 7GB usage email - is there any chance you have had this ?
For information, there have been a large increase in users posting about higher than expected usage recently. I feel that something isn't quite right somewhere.
As Hamish mentioned, your best course of action is to contact a Moderater (click on their username to find the email address) and include your account number and a link to this thread. You can copy/paste a link by clicking against the "1" in "Message 1 of xx" in your original post.
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Broadband over-usage - being charged for first mon...

Hi there,
Last month I went over my broadband usage on option 2, but was informed at the time that I wouldn't be charged for this as you only get charged if you go over again. I've now upgraded to option 3 so this won't happen again. However, I received an email this morning saying that I will have to pay £40 for going over during that first month period.
The chap I spoke to on the phone said not to worry as I've already been told I won't be charged but I would really like confirmation that this is the case as I cannot afford to pay this money. As far as I'm concerned, that was first month usage and I shouldn't be charged.
Many thanks, Adam.
Solved!
Go to Solution.

BarnabyMoo wrote:
Hi there,
Last month I went over my broadband usage on option 2, but was informed at the time that I wouldn't be charged for this as you only get charged if you go over again. I've now upgraded to option 3 so this won't happen again. However, I received an email this morning saying that I will have to pay £40 for going over during that first month period.
The chap I spoke to on the phone said not to worry as I've already been told I won't be charged but I would really like confirmation that this is the case as I cannot afford to pay this money. As far as I'm concerned, that was first month usage and I shouldn't be charged.
Many thanks, Adam.
Hi Adam. You are correct, you should not be charged the first month:
"If you exceed your usage allowance, you'll be charged for additional usage in units of five gigabytes (GB), at £5 per 5GB. Charges will apply from the second month you exceed your allowance and will be shown on your BT bill."
You can read all about it here:
http://bt.custhelp.com/app/answers/detail/a_id/10495/~/broadband-usage-policy
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Broadband monthly usage BT Broadband Option 1

We started using BT Broadband Option 1 last month and have a download limit of 10GB each month. We were quite surprised to receive an email saying we'd already used over 7.5GB during February. We don't download music or films and most of our internet useage is sending a few emails, some browsing (but not excessive) and Facebook most days for a while. Does anyone know whether using Facebook for games would cause our usage to be high? I also bought a card making computer programme which involved some digital downloads, so maybe this has also added a lot to the usage.(Our previous internet provider gave a 40GB allowance, so we've never come across this problem before but the customer service was so bad we needed to change.) Any help would be appreciated. Thanks.

SusieM wrote:
Thanks again to you both. It's made us a bit wiser how quickly the allowance can be used up. Thanks also for pointing out where we can find the usage monitor. I've made a note of it and will be checking the monitor daily.
Hi Susie.
For a quick link to the usage monitor, have a look at my shortcuts (link below) options 14d-14j - the latter two are for the newest version.
http://www.andyweb.co.uk/shortcuts
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Over usage with jetpack MiFi5510L

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Sounds like your computer is downloading (or uploading) something in the background that you may not be aware of. Software updates take quite a bit.

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Click Here:
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Hope this helps but if not just come on back.

Over usage

Okay I broke you 6 hours per day thing witch I didn't know about. Okay it is fair but when dose it rest it self and it is after midnight so please reset my unlimited account please I am user name dr.fun.times so I can chat with my girlfriend mobile phone she don't have internet where she lives at all
By the way you should make it very clear about when you buy an unlimited account to make calls to an cell phone about the mins witch are 10.000 a month or 6 hours a day only this would cut down the problems I think.
Like I said I didn't know about your fair calling and I shouldn't be hanged for it it wasn't given the information about it until it was to late so please reset my unlimited account

If you go over 6 hours limit then you can't use subscription for calls until restriction will be removed 00:00 GMT (not your local timezone)
Note: Link to fair usage page is given on the subsciption page, during payment process, in terms and services and our FAQ's.
http://www.skype.com/intl/en/legal/terms/fair_usage/
But thank you for your feedback, will try to make it even more visible in the future.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Memory usage exceed -Xmx option in Windows 2000.

Hi ,
I run the java application with -Xms300M -Xmx600M option in Windows 2000.
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direct link is very useful and interestinting but...
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Utterly confused about over usage billing

So ive made the grave mistake of not checking my bt bill recently, easy to do i expect to pay x amount per month not a big deal but ive just found out that ive been charged an extra £50 per month every month since april for going over my 40gig limit !
while i could understand maybe going over that limit once or twice in an entire year by a few gig its seems something is wrong with this £50 charge per month
will be upgrading to unlimited asap just so this doesnt happen again, should also mention that the live chat thing have promised to refund £50 on the 28th of this month without an explantion of what that refund was for
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Thanks in advance

This link may help.
Why is my broadband usage so high?
See http://bt.custhelp.com/app/answers/detail/a_id/10495/~/broadband-usage-policy
You may be better going onto an unlimited package.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Waiver on over usage on bb option 1

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