Walkman Most Played Playlist Album Cover

Like many others, I too made an account just for this problem.
Ok, so the home page of the App (Walkman) doesn't show any cover art of the songs that are in the playlist. Before viewing the list or even tapping the playlist, it looks like it doesn't have any songs in it. It just shows the default cover art when a song doesn't doesn't have any cover art.
Five things to know about:
My phone is Xperia Z2.
The problem started occurring after the latest update that was rolled out around 2 to 3 weeks ago.
ALL of my songs contain cover art, in and out of the playlist.
I tried clearing the cache and clearing the data multiple times. But when I reinstalled the updates, the problem goes away for some days and then comes back. (What kind of trolling is this?)
I contacted the support team and they keep telling me to do a factory reset (which to me seems too much for a small problem) after I told them I cleared the data and cache multiple times and even reinstalled the updates.

Looks like I have a bigger problem now. The uninstall all updates option for the Walkman is now gone. I can't update it either. The features I was talking about previously came with 4.4.4. It has nothing to do with latest version of the app.
I don't know what's happening right now, but this is the first time I uninstalled all the updates for app after updating to latest kitkat.
Do these things happen often? This my first Android and Sony phone. Although I had a Sony Ericsson before.

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