Wall Board with UCCX 9

We are building our Wallboard for our call center and I have a question:
1 - I can't seem to locate the marquee information.
Is there a data source for the Marquee : Broadcast?
And if it’s the case, where is it located? I checked in the database and I didn’t find nothing that even remotely resembles a broadcast message.

That data is stored within the CAD/CSD-side database which is an OpenLDAP instance (this is separate from IBM Informix). There is no documented/supported process for accessing that data.
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Wall Boards for UCCX 7.0

Any recommendations for a Wall Board for UCCX 7.0?

To avoid compatibility issues please check the compatibility guide. TAC will not be able to assist with wallboard issues that fall outside the compatibility of the CCX environment.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Hope this helps.
Mike

IPCC Express 7.0 - Wall board not updated

We have IPCC express 7.0 and everything was working fine and without any change suddenly the wall board stoped showing latest statistics. Is there any particular service in IPCC whose reset can resolve this issue or something else has to be invetigated.

We use Wallboard too with UCCX5.0 and i hope it works with UCCX8.0 you might want to check Control Center and check which server is Master, then point your browser to that server.

How do I use AT-A2150 board with LV 5.1 ?

Hi,
I'm trying to find a way of using my old AT-A2150 board with labview 5.1.
I followed some posting tips from NI knowledgeBase (1JACI8U3 and 1JO8TB2O
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Eric

Use a Mini DisplayPort adapter for that monitor type.
(59966)

Can we replace an old serial board with a new one found available on your site?

So.. we are using Lookout 5.0 to operate a plant, and we have a PCI SERIAL RS 232/485 ISOLATED 2 PORTS board, with the code 185726C-02 printed on that board, which is used to comunicate with some solenoids modules. I search your site for a replacement for that board, and I found the PCI-8433/2 board which seems to be compatible. Question: is it ok to use this board instead the old one with Lookout 5 if we update the NI SERIAL drivers from your site?
Thanks in advance ..
Eddie Zack

Make sure the site folder created by iWeb is named exactly the same as the site folder currently on the server.
OT

Facing issue in integration WFM 8.5.1 with UCCX 8.0.2

Hi
I am trying to integrate WFM with UCCX but the integration is not successfll and WFM is not importing user from UCCX
In the log file i am getting following error:
[oocAgent] 11-22-2011 10:25:12 PM Handling server IPCC_Express
[oocAgent] 11-22-2011 10:25:12 PM Selecting platform: CCX 8.0+
[oocAgent] 11-22-2011 10:25:12 PM Collecting from 11-22-2011 10:24:12 PM to 11-22-2011 10:25:12 PM
[oocAgent] 11-22-2011 10:25:12 PM Opening Connection on acdDbMain
[oocAgent] 11-22-2011 10:25:13 PM Error while executing
[oocAgent] 11-22-2011 10:25:13 PM Error code -761S1000: [Informix][Informix ODBC Driver][Informix]INFORMIXSERVER does not match either DBSERVERNAME or DBSERVERALIASES. SQL Code: -1
[oocAgent] 11-22-2011 10:25:12 PM Handling server IPCC_Express
[oocAgent] 11-22-2011 10:25:12 PM Selecting platform: CCX 8.0+
[oocAgent] 11-22-2011 10:25:12 PM Collecting from 11-22-2011 10:24:12 PM to 11-22-2011 10:25:12 PM
[oocAgent] 11-22-2011 10:25:12 PM Opening Connection on acdDbMain
[oocAgent] 11-22-2011 10:25:13 PM Error while executing
[oocAgent] 11-22-2011 10:25:13 PM Error code -761S1000: [Informix][Informix ODBC Driver][Informix]INFORMIXSERVER does not match either DBSERVERNAME or DBSERVERALIASES. SQL Code: -1
Hope someone in the forum has a solution for that
Regards
Rupam

It looks like server name does not match. IBM call it the server name. In the Microsoft world you would call it the instance name.
Login to the CLI on CCX and do a "show status" make a note of the host name. Using the following to convert the host name to the server name. If you have a HA CCX then each server will have its own server name.
Enter the instance name of the primary Unified CCX
database. When typing the database instance name,
use the following guidelines:
■ Convert all uppercase characters to lowercase
characters
■ Replace all hyphens with underscores
■ If the host name starts with a number, add the
prefix i
■ Append _uccx to complete the instance name
For example, if your host name is 80-ABC, your instance
name will be i80_abc_uccx.
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Licensing Issue Quality Management 9.0 with UCCX 8.5

Hi guys,
The UCCX compatibility matrix, Cisco WFO System config Guide plus QM 9.0 installation guide all state QM9.0 is compatible with UCCX 8.5(SU3).
We have ordered QM9.0 licenses using part number
L-CCX-90-QM-L-K9=:L-CCX-90-QM-L-K9= : CCX 9.0 Quality Manager Server , 10 Seats LICENSE ONLY
I am unable to add these licenses to our UCCX server as I am getting:
Error: The Cisco Unified CCX Quality Manager Seat feature (2nd line) of xxxxx.lic has unsupported version number (9.0)
Has anyone installed QM9.0 with UCCX 8.5 and if so what licenses did you have to purchase?
Thanks!

I have not done this yet, I was looking into getting the license to do same you are doing. Thanks for the heads up. I will wait to see outcome of your attempt.
My main drive to go to 9.x is to get IE9 32 bit support with the latest 9.x SR as I have a handful of supervisors who have Windows 7 and using it to play back recordings, etc and I'm tired of the compatibility issues and time spent on their PCs to keep it running after they do other updates, etc. Was hoping 9.x with the IE9 and 32 bit support would help with those headaches.

Does scripts of UCCX 9.0.2 will work with UCCX 10.5

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1. Does scripts of UCCX 9.0.2 will work with UCCX 10.5
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Thanks & Regards
Netplace

Hi
Sounds like you have a lot to learn and should leave the upgrade to someone who knows the products.
1. Yes, typically they work, but testing this will be part of your upgrade process. The script may contain anything from basic steps (that will work) to complex stuff or embedded Java.
2. You would not restore the data. It's not possible. What you would do normally would be to change the IP address of the existing system either before or after the upgrade. CUIC and HRC are difference interfaces to the same DB, so it doesn't matter.
Regards
Aaron

Java Class (Compiled with JDK6_u12) that works with UCCX 9.0.2, don´t work with UCCX 10.5

I have a Java Class (Compiled with JDK6_u12) that works with UCCX 9.0.2, after upgrade it don´t work with UCCX 10.5
I get the error message: "Failed to access the WSDL at: https://www.brightnavigator.se/brightservice/brightservice.asmx?WSDL. It failed with: Got java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty while opening stream from https://www.brightnavigator.se/brightservice/brightservice.asmx?WSDL.; nested exception is: javax.xml.ws.WebServiceException: Failed to access the WSDL at: https://www.brightnavigator.se/brightservice/brightservice.asmx?WSDL. It failed with: Got java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty while opening stream from https://www.brightnavigator.se/brightservice/brightservice.asmx?WSDL. (line: 1, col: 47)
Does anyone know about this ?

Did you ever find a resolution to this issue? I have a similar issue after upgrading from 7 to 10.5. I have loaded all provided certificates to the tomcat-trust store, restarted Tomcat Services and still get the same error
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Integration of OBIEE Dash Boards with BPM Process

Hi ,
Could you please help me in integrating OBIEE Dash Boards with BPM . I thought of using 2 ways :
1) Integrating OBIEE with ADF First and then Integrating ADF with BPM . Its a long process but any other way if any one can help me .
2) Integrating OBIEE with BPM directly by generating webservices . but i couldnt get any options to generate the webservices for OBIEE .
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Thank you,
Sashank P.

Check these links may help you.
http://docs.oracle.com/cd/E21764_01/bi.1111/e16364/actions.htm
http://gerardnico.com/wiki/ide/eclipse/eclipse_how_to_consume_a_webservice_with_wtp#the_result
http://gerardnico.com/wiki/dat/obiee/web_service

How to use 2 1409 boards with sony xc55 to acquire 2 images simutaneously

We want to use two 1409 boards with two sony xc55 cameras to acquire two images simutaneously. From the attached files, you will find what I have done and the problems. I just followed the example program from you. But it doesn't work well. Could you help me? thank you very much.
Attachments:
What_happen_now.doc ‏25 KB
XC55_Asynchronous_Reset_ExampleTwo_Cameras1.vi ‏265 KB

Kobel,
Both cameras are being triggered at the same time, and both boards are aquiering the image at the same time. The problem you are seeing is related to copying the correct image.
The IMAQ driver is not currently multithreaded, therefore your second copy opperation can not execute until your first one is done. The trouble is that you have the immediate terminal set to false which forces the copy to wait for the next available image before returning.
Since the second copy does not execute until the first one is complete, it will consider the frame that just passed as old and wait for the next available frame.
The quick solution is to change the immediate terminal to true on both copies. The best solution depends on your entie application. You may want to re
ad this application note on Ring Aquisitions for ideas.
Regards,
Amaury Rolin
NI Applications Engineer

Where can I find commands for wireless key board with my Ipad?

how do I find a command list for using my apple wireless key board with my Ipad?

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the default for hte ipad is to only have one keyboard at a time. And if your ipad senses a blue tooth attached, your onscreen one will not be visible.

MSI working on a fix for using SB chips on p67/z86 boards with new IB BIOS?

I've got an MSI Z68A-GD80 B3, I updated to the version 20.0 BIOS which supports IB chips, but I'm currently running an i7 2600K. My machine seems to be stable with the new BIOS (better than previous BIOS versions actually), but for whatever reason when I went to the v20.0 BIOS I lost all ability to overclock. The only option which shows up in any BIOS menus is AUTO. No multiplier adjustment for the CPU, no V adjustments for anything, no RAM adjustments, etc...in fact the closest I can come is by adjust whether the RAM is running XMP profile or not. Everything else appears normal, but for all intensive purposes I've given myself an H variant board with no OC options by updating the BIOS.
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No bashing intended, just tellling it like it is. Almost everyday, if not everyday, there are threads of users bricking boards flashing Ivy UEFI/BIOS's when an Ivy is never to be installed. Most of these are user error not reading the SOP, or not having a bootable USB stick, or whatever. Most flashing isn't even necessary unless a specific function or feature requires it. Too many are 'flash' happy for no reason at all. MSI's goal 'may' be to develop and release a 'universal' UEFI/BIOS that works decent for Sandy or an Ivy. These 'compromises' often are not ideal. Try the last official revision xmad mentioned, or try the Beta for the (G3) I linked.
Quote
So, my question is, since every other MB manufacturer seems to have figured out how to support both IB and SB chips on z68 systems why hasn't MSI? Is this support forthcoming or do I need to invest in a new MB or a new CPU just to be able to OC again?
This 'question' itself is somewhat bordering on 'bashing', so I think it has been satisfactorily answered. Further comments about it are just going to head towards an argument. You have the link to MSI Technical and the (G3) Beta thread.

How to use a PCI-DIO-32HS board with macintosh C++

How can I run the PCI-DIO-32HS board with code from CodeWarrior for a Macintosh G3? The current drivers (V4.8) with Mac C++ support don't support this board.

Here is a list of supported compilers with NI-DAQ 4.9.4 or earlier found on the www.ni.com/support website search
Apple MPW 3.3.x
Mainstay VIP-C 2.0.x
Metrowerks CodeWarrior Pro 1
Staz Software FutureBASIC 2.x.x
Symantec THINK Pascal 4.0.x
Symantec THINK Project Manager 7.0.x Symantec Project Manager 8.0.x
Zedcor FutureBASIC 1.0.x
If are programming in a different programming environment you will have to use Register Level Programming (RLP). For more information on RLP you can visit www.ni.com/support/daqsupp.htm and look under the Resources for register level programming link.

Barge is not working with UCCX 7.1

Dear EXPERTS,
We have CCM 7.1.5 with UCCX 7.1, on CSD the barge is not working, whenever supervisor iniate the barge, his phone start ringing and customer put on hold, he can have conversation with agent only when he is answering his phone.
I believe whenever supervisor iniate the barge/press the barge button, his phone should automatically answer the call and he can have conference with agent and customer.
The agent phone is 7961 and supervisor phone is 9951.
Kindly advise on it.
BR
Irfan

Hi UCCX 7.1 is not compatible with 9951 phone,

Wall Board with UCCX 9

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