Want Firefighter to use group email address

Can Firefighter be configured to use a group email address for automated emails? I have not been able to figure this one out.
Thanks.

Clark,
FF does indeed reference the user's email address from within the User Master record.
You therefore have the following options:
1. Create a dummy User ID with the generic email address maintained.
2. Assign multiple individual controllers to the appropriate IDs as then all named individuals will receive the log reports.
3. Send to a single controller and use external email delivery settings to auto-forward the emails to the required destinations.
4. Change an existing controller's email address within SU01 to reflect the generic email address required - PLEASE DON'T DO THIS though as the email address is also used by other SAP Functions and it is not good practice to deliberately mis-represent user's details.Send to a single controller and use external email delivery settings to auto-foward the logs to relevant recipiants.
You may find, depending on the SP level, that if you add an additional email address into the user master, the Firefighter notification gets delivered to both email addresses. This works in SP06 but unfortunately, the log report does not!
Have fun, Simon

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rdepom wrote:
Is there any way round this
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Thanks
Solved!
Go to Solution.

Hi harrybeadlebaum
Thank you for your reply it is much appreciated.
Basically I want to change my primary email address as I've changed my surname following separation from my husband, and don't want any association with my old name which it was. I wish it was only spam I want to get rid of. Yes, you're right, I'm using webmail not outlook or similar.
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I've now lodged a formal complaint to BT and am sure I'll get the usual responses about process, systems, blah blah blah...
Sigh. As you may guess I'm absolutely fizzing about it all!! I've already wasted hours of my life chasing it, just can't stop though - don't give up!! However, am pleased to know that someone has got it done, so I'll just keep trying and boy is it trying....
Rant over, I'll let everyone know how I get on!
From a very irate and now crabby mrs blobby

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Want Firefighter to use group email address

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