Want to cancel subscription and get a refund

I have tried to use this service, but the converted document I get is useless to me.
This is not a useful service for me.
Iwould appreciate a cancellation and a refund, please.
Thank you

If you feel you need a refund, you should contact customer support. Go to the contact support page:
http://helpx.adobe.com/contact.html?product=acrobat-com&topic=signing-in-to-my-account
Click the "I still need help" button. I'd recommend Chat if it is available. It is usually faster than phone support.
Sorry the service didn't work out for you. Hope you resolve this quickly.

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Hello M Luiz,
please don't forget here we are users like you, not Adobe's employees. You have to contact Adobe's customerservice. Here some links about the terms of notice:
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https://store2.adobe.com/cfusion/store/html/index.cfm?event=displayProduct&categoryOID=696 9052&store=OLS-DE
and there I found (translated from german website):
After purchasing a subscription for Adobe ® ExportPDF the fee after each month (for a monthly subscription) or year is automatically drawn (for a annual subscription). You can terminate at any time your subscription on the page "My Account" under "Manage Subscriptions". To do this, click the option to terminate the contract in addition to the subscription in question. The subscription is then valid until the next due date for fees. After no more usage charges will be collected. If you want to set the service and your account with immediate effect, please contact the Adobe Customer Support Department.
https://store2.adobe.com/store/de/popup/software/acom/customer_service.html
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Hello
I have been charged two times???
Order AD002372485 and AD002372469, but I would like to cancel this please.
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Thanks
M Luiz

Hello M Luiz,
please don't forget here we are users like you, not Adobe's employees. You have to contact Adobe's customerservice. Here some links about the terms of notice:
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https://store2.adobe.com/cfusion/store/html/index.cfm?event=displayProduct&categoryOID=696 9052&store=OLS-DE
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https://store2.adobe.com/store/de/popup/software/acom/customer_service.html
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https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I want to cancel and get a refund.

I got a wrong buy.
So I want to cancel and get a refund.
Please reply that.

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Want to cancel subscription and get a refund

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