Want to change billing date but computer says no

My billing date for phone and broadband is the 6th of the month, with payment being taken around the 20th, which has been fine up until now. However my employer has now changed my salary payment date and I'd like to change the bolling date so that the payment isn't taken until after the 1st.
Firstly, why is it seemingly impossible to email anyone to ask about this? All the "contact us" links just take you back to a phone number and I'm at work during the non-automated times so it's not easy for me to make a call.
Anyway, make a call I did, spoke to somebody in the call centre, tried explaining the situation, but they only seemed to hear the "change billing date" part and didn't seem the least bit interested in the whys and wherefores, then it was just a case of "computer says no, is there anything else I can help you with"
I can't see why this is such a big problem. It's not like I'm asking not to pay or anything, I know that the first bill after I changed dates would be higher, because it would cover an extra couple of weeks, but I don't see why it's beyond the realms of possibility to put the bill date a couple of weeks.
I managed it with my mortgage, which is considerably higher than my BT bill
A quick email to the mortgage company, had a letter back a couple of days later confirming the payment date had been changed and the first payment on the new date would be an extra £xxx to cover the difference, all sorted no problem. Why do BT make things so difficult?
Solved!
Go to Solution.

Try as I might, there seemed to be absolutely no option to change "whole bill direct debit" so I can't quite see how you can do it online, the only option I could see was to set up a DD, but I've already got one.
Anyway, all sorted now, thanks to a 5 minute online chat. I'm now swtiched to a MPP, which is for give or take a few pence, exactly the same as my monthly bills have been and instead of my next payment being taken on the 20th of this month, it's now going to be taken on the 2nd of next month and every month thereafter, which is exactly what I wanted to do.
Quite what the difference between whole bill monthly and MPP, I'm not quite sure but it's sorted

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