Want to do certification on CRM Service

Dear all,
basically I am working on SAP-ABAP , i wnat to do Certification on CRM service, I have trained on CRM in some other institute , how much scope in CRM Service, fees details and some other tips how to prepeare for techEd-09
guide me.
regards
chintam

i think you can find more helpful replies in the ABAP forum - ABAP Development
Further help -
http://www.sap-img.com/ab040.htm

Similar Messages

CRM Service Certification

Hello Experts,
I am planning to give Certification in CRM Service(with mySAP CRM 2005)
Did any one of you do the same ?
If Yes can you please help me out with your valuable suggestions ???
(how/where to start, materials need to be covered, sample model questions, and/or any other useful information ...)
@Defenitely i appreciate your inputs with Reward Points :)
Regards, Srikanth

Hi Srikanth,
I am certified in CRM ISA, and I 'm planning to get another certification.
Possible suggestions:
study carefully the manual, since the questions are closed, and you can choose among 3 out of 5 possibilities. You know that 3 are true meanwhile 2 are false.
It's very important to know English grammar
There are as well special questions where you are allowed to choose just one option.
Please check as well:
http://searchsap.techtarget.com/general/0,295582,sid21_gci1174396,00.html
http://www.sap-img.com/basis/sap-basis-certification-question.htm
In any case another piece of advice is to set up practise a lot with Ides system, which is the "test company", created by SAP for its test evinroement.
Pls rewards with points if it helps.
Regards,
AndreA

CRM services Certification

Hi all,
I am planning to take CRM services certification. Could somebody help me with sample question paper patterns.
Regards,
Pavithra

Aakriti wrote:
Hi,
I have worked in SCM module(Order management) for around more than 1 year(In Infosys).
After that i switched to another company(NCR Coorporation), now i have been working in Oracle field Services module(CRM foundation)
Could you sugggest which certification i must go for, I need to enhance my domain knowledge more so please suggest accordingly.
since now i am into Oracle field services(CRM) am not sure which certification is best suiteable for me to further enhance my skills.You should find the Oracle Certification - Finder tool at http://certification.oracle.com helpful for people such as yourself.

How to get CRM service order data in R/3

Hi,
I want to retrieve service order data from CRM system to R/3, is there any FM for this. Please help as i am new to CRM
Thanks
Bobby

Hi Bobby,
It is very much possible to upload CRM service orders to SAP R/3 or SAP ECC via standard CRM middleware.
Please refer to the below SAP help document for complete list of configuration activities for service order upload.
http://help.sap.com/saphelp_crm50/helpdata/en/f0/5d583c65399965e10000000a114084/frameset.htm
Do not forget to reward if it helps
Regards,
Paul Kondaveeti

How to configure SAP ECC DMS content repository with CRM Services Object

hi,
we have SAP Document management system which is currently integrated with SAP R/3 Ecc system .
with ref. to sap standard functionality i am able to upload the document in DMS content repository through SAP R/3 Ecc System as below.
step-1 ,T.code:CV01n
a.     create - DMS Documents
b.     Oupload Scanned documents in DMS system
c.     select content repository
d.     Save Document
now, in same manner i want to store business documents in SAP ECC R/3 DMS content repository using CRM services trnsaction"CRMD_ORDER". kindly guide me suitably.
regards,
sunil

i am explaining your proble
a.    create - DMS Documents
b.     Oupload Scanned documents in DMS system
c.     select content repository
d.     Save Document
after saving open to document in cv02n and track status of doc i.e. AR CR & RE
if RE status is there the it will repositor at server
Regards,
Sanjeev

SAP CRM SERVICE IC WEBCLIENT E-MAIL RESPONSE SYSTEM

Hi
I am new to WEBIC. I am in CRM SERVICE. I want to generate a E-mail to send to the customer automatically with respect to the SLA(Service Level Agreement). With respect to the time delay from Service Ticket(Incident Registration). If the delay is 4hours it should send automatic message with 100%DELAY. If it is 2hours it should send automatic message to customer with 50%DELAY. Can to tell me how to generate E-mails and how to caliculate 50% and 100%. Is I need to insert mathematical expression in any where? Please let me know step by step. Is I need to Define Service, Assign service Manager Profile, Define Repository? let me know clearly. Thanks a lot.
Shrik.

Hello Piotr,
Ok, then that explains it! If you are using ICI, then the emails are stored on the external email server and not in SAP CRM. The Interaction Record in CRM contains a pointer to the email on the server. But if you delete or archive the emails from the server, then you will get the error message in the IC. This is completely dependent on how you configure your external email server. You can certainly have access from the IC, but you need to configure your email server to keep the emails for the desired length of time (i.e., until you archive the Interaction Records in IC).
The other option of couse is to use SAPConnect and the Agent Inbox with or without ERMS (or alternatively SAPConnect and ERMS Push) in which case the emails are stored in the SAP CRM system rather than on the external email server.
Warm regards,
John

Updating the description field on the CRM Service Order

HI Experts,
I want to update the description fied with the service order number on the service order.
What is the procedure to update the screen field on the crm service order, is it by order_maintain.
Thanks in Advance for your help,
Praveen

Hi Praveen,
Changing the field label on the WebUI is discussed many a times. Before posting, it is always a best practice to search for the solution.
here is the link
Change Field name & make it optional
Hope this solves your requirement.
Best Regards
Shiven

CRM Service quality reports

Hi Forum,
I m in need of a quality report from the CRM service module, I have heard that we can get quality reports from the same.
Can anyone please indicate whether there are any standard quality reports that can be seen from CRM service implementation or all the above said reports can be taken out as an enhancement.
The requirement is urgent kindly share your experience.
Thanks,
Amit

Hi Julius,
Thanks got 3 reports but the major part is still left and the customer wants the reports to be developed...apart fromm the std ones
Hence still a long way to go. Thx anyways.
Amit

SAP ECC 6.0 Service functionalities vs. SAP CRM Service functionalities

Hi all,
My name is Chitra. I want to make a comparison between the Service functinalities available in SAP CRM Service. I beleieve SAP CRM has lot more functionalities for Service than SAP ECC. But since I have not worked in Service, I would really appreciate any help in this regard. What are the Service options available in ECC 6.0 . What are the additional functionalities available in SAP CRM Service. Any help in this regard will be very helpful.
You can email me at [email protected]
Thanks in advance,
Chitra

Hello Chitra,
I know it was a long time ago since you posted this thread, but I was wandering if you (or anyone reading the forum) ever got the information requested for comparing CRM Service to SAP ECC Service. I have a similiar requirement for comparing both options.
Your help would be truly helpful,
Many thanks in advance,
Pedro

Partners from a CRM service document

Hi Guys,
I have to extract the Partners assigned to a CRM Service document to BW. The way I have been doing it is calling the "CRM_ORDER_READ" function module in the User exit and using the "Partner function" trying to populate the additional field that I had created to enhance the datasource.
But I believe there should be a better way of doing it. The issues with the way I am doing are
1. If I have some new "Partner functions" defined, then I have to extend the "extraction structure" to include those additonal ones.
2. If the same partner function is used more than once, e.g. a "resp employee" is used twice, then I cannot dynamically include the 2nd "emp resp" to be included in the extract strucuture.
So if anyone has worked on this and knows a better way of extracting the data, please share.
Appreciate your help.
Doniv

Hi
I would suggest not to use CRM_ORDER_READ because of
performance.
Instead look at the function I use (below).
Also, if you want to keep your partner at the same level as the Line or Header you will have to extend the struct.
Other wise you can load all the BP's to a seperate ODS and link them to the other ODS's (Lines and Headers).
Reg's
Edan
FORM fill_partner_info2
Find additional partner data
--> L_STRUCT - structure of the enhanced transactional data source
FORM fill_partner_info2 CHANGING l_struct STRUCTURE crmt_bw_complaints_i
                           p_modified TYPE c.
DATA: v_so_guid     LIKE crmd_orderadm_i-guid,
        v_partner_no LIKE crmd_partner-partner_no,
        v_partner_fct LIKE crmd_partner-partner_fct,
        v_partner     LIKE but000-partner.
v_so_guid = l_struct-item_guid.
select single partner_no into v_partner_fct
    from crmv_linkpartner where ( guid_hi = v_so_guid ).
if sy-subrc ne 0.
    v_so_guid = l_struct-guid.
endif.
SELECT PARTNER_NO PARTNER_FCT
INTO (v_partner_no, v_partner_fct)
FROM CRMV_LINKPARTNER
WHERE ( GUID_HI = v_so_guid ) and
        ( ( PARTNER_FCT = 'ZBOOKED' ) or ( PARTNER_FCT = 'ZRTP' ) or
          ( PARTNER_FCT = 'ZYAPLAN' ) ).
    select single partner
    into v_partner
    from but000
    where partner_guid = v_partner_no.
    case v_partner_fct.
      when 'ZBOOKED'.
        l_struct-zzbook_to = v_partner.
      when 'ZRTP'.
        l_struct-zzrevenue_to = v_partner.
      when 'ZYAPLAN'.
        l_struct-zzip_planner = v_partner.
    endcase.
    p_modified = 'X'.
ENDSELECT.
IF ( l_struct-zzbook_to is initial ).
    l_struct-zzbook_to = l_struct-sold_to_party.
ENDIF.
IF ( l_struct-zzrevenue_to is initial ).
    l_struct-zzrevenue_to = l_struct-sold_to_party.
ENDIF.
ENDFORM.                    "fill_partner_info2

SAP CRM Service - Global role out

Hi Yaa,
We have implemented SAP CRM Service currently and the client want me to assist in roll out of SAP CRM service into other country.
Could some one tell me what are the neccessary steps that needs to be taken into consideration .
What is the methodology that needs to follow, does SAP provides and solution to this kind of implementation.
I would appreciate your valuable inputs.
Points will be rewarded for the gur's who replied me promply, this is very urgent please please advise.
Thanks in advance
Regards
Vani

Hi Vani,
You must consider below points for new roll out in different countries.
Initial phase is - information gathering about Master data.
1. Setting Org model - Get the info on number of org units, positions and it's attributes. This will help you to design Org determination profile.
2. Business Partners - Various types / Roles. Here you have to define different number range/ BP roles etc., You must also consider downloading of BPs from ECC if your landscape has it. You have to plan data migration as well.
3. Products - Needs to be downloaded from ECC
Transactions:
Copy master transactions and configure them to suite business needs.
This is in brief about new roll out.
Remember that the success lies in information gathering.
Rgds
Hari

Identification field in installed Base-CRM Service

We are creating installed base components from ECC to CRM ie, from equipments in CS module to installed base objects in CRM.
The serial number entered in ECC flows in to CRM Service in component details tab in individual obejct automatically.
equipments created in IE01 will flow to CRM and can be viewed in ib53.
We want to copy the serial number field to identification field to enable better search capabilities.

HI Femke Visser
A) Assign the Object family to Install Base Category, Follow the Menu Path to assign
IMG->Customer Relationship Management ->Master Data ->Installed Base ->Individual Objects/ Object Family -> Assign Object family to Installed base Categories
B) Create the categories and hierarchies you require for your object families. At least one of these categories must be created within the base hierarchy for the product type Material and then assigned to the relevant object family.
1) To create Category go to T.code COMM_HIERARCHY and in the Tab "Category" you will find a field called "Object Family", choose the right Object family
2) In the Tab "Set Types" add the set types you want to include
Refer the link below, which will give some insight about the Set Types and Hierarchy and Categories
http://help.sap.com/saphelp_crm50/helpdata/en/71/401e400191f72ee10000000a1550b0/frameset.htm
Regards
Milan
Please reward with points

CRM Service : Changing accounting indicator during service confirmation

We are running on CRM 5.0. We have implemented CRM service. We have a need to influence accounting indicator (which is in turn sent to R3) when service confirmation is completed. We have tried different BADI's but nothing is worked so far.
Anybody has any clue regarding this?
Appreciate your help.
-Nitin

I want to change the accounting indicator field when we complete the confirmation.
I tried adding the logic in ORDER_SAVE BADI (method PREPARE). But since confirmation is already complete the logic won't change the accounting indicator at line item level.
With this BADI logic if user saves the confirmation first and then completes the confirmation then accounting indicator is changed.
But this is not acceptable for our users as they want to complete the confirmation and then save.
Second approach we tried was implementing BADI CRM_UPLOAD_CO ( Method CHARACTERISTICS_SERVICE_FILL) . We enhanced the CO Interface structure to add Z field for Accounting Indicator and transferring that Z Field into COAS-BEMOT field in R3 using R3 User exit "IAOM0001".
All the values are passing correct upto COAS-BEMOT. Still that is not reflected in Internal Order lines when we check the accounting indicator using KOB1.
Thanks
Nitin

Middleware Replication-ISU Installation Facts into CRM Service Contract

Hi All,
I would like to share an update which I have followed for one of my implementation project.
Following document will help you, if you want to replicate some of the data from ISU to CRM Service contract custom fields, which is not the standard replication practice.
[Middleware Replication-ISU Installation Facts into CRM Service Contract|http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/30e51278-00f0-2d10-89a9-ee3d76447650]
Appreciate your feedback.
Cheers,
Suraj

Hi Fritz,
As requested following are the code samples-
For ISU System BAdI "ECRM_CRM_DOWNLOAD" as below:
X_CONTRACTPOS TYPE ECRM_CRMCONTRACT_DATA_POS Item Data (Enhanced)
XY_CONTRACTPOS TYPE ECRM_CRMCONTRACTPOS Transfer Structure: Contract Status from CRM to IS-U
XY_CONTRACTPOSX TYPE ECRM_CRMCONTRACTPOSX Transfer Structure: Contract Status from CRM to IS-U
TXY_CONTRACTCONF TYPE ECRM_CRMCONTRACTCONF_TAB Configuration Container
TXY_CONTRACT_STATUS_DATES TYPE ECRM_CRMCONTRACT_STATUS_DAT_T Status and Date Tab
METHOD if_ex_ecrm_crm_download~crm_download_fill_data_new.
*...Local data declaration
DATA : l_c_string1 TYPE string1,
 ls_contractconf TYPE ecrm_crmcontractconf.
IF x_contractpos-partner IS NOT INITIAL AND
 x_contractpos-everh-anlage IS NOT INITIAL.
 SELECT SINGLE string1
 FROM ettifn
 INTO l_c_string1
 WHERE anlage = x_contractpos-everh-anlage.
 IF sy-subrc EQ 0.
 MOVE : x_contractpos-partner TO ls_contractconf-partner,
 x_contractpos-everh-contractpos TO ls_contractconf-ref_guid,
 'OPERAND' TO ls_contractconf-attr_name,
 l_c_string1 TO ls_contractconf-value.
 CALL METHOD me->fill_container
 EXPORTING
 ip_contractconf = ls_contractconf
 ip_value = ls_contractconf-value
 ip_name = 'Operand'
 CHANGING
 li_contractconf = txy_contractconf.
 ENDIF.
ENDIF.
ENDMETHOD.
VALUE( IP_CONTRACTCONF ) TYPE ECRM_CRMCONTRACTCONF Configuration Container
VALUE( IP_VALUE ) TYPE TEXT70 Error message text - long text of the error
VALUE( IP_NAME ) TYPE CU_CHARC Characteristic Name
VALUE( LI_CONTRACTCONF ) TYPE ECRM_CRMCONTRACTCONF_TAB Configuration Container
METHOD fill_container.
DATA : l_c_contractconf TYPE ecrm_crmcontractconf.
FIELD-SYMBOLS : <contractconf> TYPE ecrm_crmcontractconf.
l_c_contractconf = ip_contractconf.
READ TABLE li_contractconf ASSIGNING <contractconf> WITH KEY ref_guid = ip_contractconf-ref_guid
 attr_name = ip_name.
IF sy-subrc EQ 0.
 <contractconf>-value = ip_value.
ELSE.
 l_c_contractconf-value = ip_value.
 l_c_contractconf-attr_name = ip_name.
 INSERT l_c_contractconf INTO TABLE li_contractconf.
ENDIF.
ENDMETHOD.
For CRM system BAdI "ECRM_DOWNLOAD" as below:
IP_MTR_TYPE TYPE /NPC/MTRTYPE Meter Type
IP_REF_GUID TYPE CRMT_OBJECT_GUID GUID of a CRM Order Object
CP_CS_TRANS_MSG TYPE BAD_BUS_TRANSN_MESSAGE Transaction Messaging BDoc
METHOD fill_container.
DATA: li_flds_upt_orderadm_i TYPE TABLE OF smog_sfldn.
FIELD-SYMBOLS : <orderadm_i> TYPE bad_orderadm_i_mess.
READ TABLE cp_cs_trans_msg-orderadm_i ASSIGNING <orderadm_i> WITH KEY guid = ip_ref_guid.
IF sy-subrc EQ 0.
 APPEND 'ZZ_METER_TYPE' TO li_flds_upt_orderadm_i.
 CALL FUNCTION 'SMO_SNDBITS_SETX'
 EXPORTING
 structurename = 'BAD_ORDERADM_I_MESS'
 ddic = 'X'
 TABLES
 sfields = li_flds_upt_orderadm_i
 CHANGING
 sndbits = <orderadm_i>-sendbits
 EXCEPTIONS
 structure_not_found = 1
 wrong_fieldname = 2
 OTHERS = 3.
 <orderadm_i>-zz_meter_type = ip_mtr_type.
ENDIF.
IS_CONTRACT_DATA TYPE ECRM_ISU_CONTRACT_DATA2
CS_BUS_TRANS_MSG TYPE BAD_BUS_TRANSN_MESSAGE Transaction Messaging Business Document
METHOD if_ex_ecrm_download~ecrm_download_fill_data.
DATA : ls_contractconf TYPE ecrm_isu_contractconf2,
 ls_orderadm_i TYPE bad_orderadm_i_mess.
LOOP AT is_contract_data-t_contractconf INTO ls_contractconf.
 READ TABLE cs_bus_trans_msg-orderadm_i INTO ls_orderadm_i WITH KEY guid = ls_contractconf-ref_guid.
 IF sy-subrc EQ 0.
 MOVE : ls_contractconf-value TO ls_orderadm_i-zz_meter_type.
 CALL METHOD me->fill_container
 EXPORTING
 ip_mtr_type = ls_orderadm_i-zz_meter_type
 ip_ref_guid = ls_orderadm_i-guid
 CHANGING
 cp_cs_trans_msg = cs_bus_trans_msg.
 ENDIF.
ENDLOOP.
ENDMETHOD.
ENDMETHOD.
Cheers,
Suraj

C_CR700_40 Solution Consultant CRM Service

Can you please help me with the following :
1) Do you have question dump(i.e a sample questionaire) for solution consultant CRM service certification .
2) List of SAP Course Materials required for the prep.None of the online SAP documentation seems to specify the proper requirements for the certification.
Thanks and regards,
Suki
Message was edited by:
Suki Lal

Hi Suki,
Please check the following website:
https://service.sap.com/~form/sapnet?_SHORTKEY=01200252310000078557
Then click on the CRM -> Service link in the learning map. You will then get an exact overview of the Consultant Training & Certification Program for CRM Service (and all other CRM certification trajectories).
Hope this helps.
Kind regards,
KZ

Want to do certification on CRM Service

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