Want to get a free app but keep getting this response ' we could not complete your itune store request an unknown error occured (-9808)'
Want to get a free app but keep getting this response ' we could not complete your itune store request an unknown error occured (-9808)'?
I've done a search on here and haven't found any solutions posted for it for windows computers. You could try posting in the iTunes For Windows forum and see if you get any suggestions in there (are you able to download other items from the store e.g. a free app ?) - I use a Mac, the only things that I could think of to suggest trying is see if you get the same error on a different iTunes library :
creating and/or opening a different iTunes library : http://support.apple.com/kb/HT1589
or using a different user account on your computer in case it's a problem with that user account.
But you may want to try the iTunes For Windows forum first, apart from anything else you are likely to get better help for the above
Similar Messages
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when i try to update my apps from itunes on my laptop i keep getting an error saying "we could not complete your itunes store request an unknown error occurred (0x800B0101)." this has been happening for a few weeks ive tried downloading the new version of itunes and checked the firewall settings but it still wont let me upgrade apps??
Thanks jdnjo. Your fix also worked in Windows 8!
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Movie Rental error - i keep getting the message "We could not complete your Itunes store request. an unknown error occured (-42110). There was an error in the Itunes store. Please try again later.... any help?
Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
I downloaded a HD movie for rental and every time i go to play it i get a error saying we could not complete your Itunes store request. a Unknown error occurred (-42110)
Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
have itunes vouchers and each time i click redeem , I get error "we could not complete your itunes store request, an unknown error occured 1202, try again later. I have tried this for 4 days running and get same error.
I have this same problem. It's like it is not Authorizing this Mac.
What happens when you try to listen to a preview on the Music Store?
Mine asks me to authorize again and gives me the error exactly as you said above.
What happens when you try to view your account information (in Music Store, click on your account name in the top right corner)?
Mine lets me authorize sucessfully and shows me my account information.
I have emailed iTunes support about this and they replied with a generic answer about Deauthorizing and re-authorizing the computer.
I even tried, to no avail, the tips here...
http://discussions.apple.com/thread.jspa?threadID=471237&tstart=30
If anybody reads all this and has any new info for us, please take the time to post it here!
PowerMac G4 Mac OS X (10.4.6) -
When downloading a rented movie, download seems to go OK, but ends with We could not complete your iTunes Store request. An unknown error occurred 5203, please try again later. This has been going on for days so I assume it is something wrong with my computer set up. I have tried a number of configuration changes recommended on line with no change in results.
Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
How do I make this error go away and allow ITunes Match Work?
I purchased iTunes Match several days ago and I am getting the following error when I try to allow iTunes Match to run. Please advise how to fix this:
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When i attemp to update genius i get a message aaying we could not complete your itunes store request an unknown error has occoured (4002) has anyone encountered this problem
Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
I keep getting the following error messages on my Mac when I try to redeem a song code: "We could not complete your iTunes store request. The network connection could not be established. There was an error in the iTunes store, please try again later." and then, "We could not complete your iTunes Store request. An unknown error occurred (-50)."
Hello, constance132.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I could recommend when receiving error -50.
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X: ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista: \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7: \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP: \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Jason H. -
Does anyone have a solution to this problem, I can access my library.
I get the error
we could not complete your itunes store request unknown error occurred 50
I use Win 7 ultimate with a fresh install of itunes. My Win 7 has never had a installation of itunes before.
I have tried disabling my firewall, but nothing changes. -
I keep getting the following error code message: We could not complete your itunes store request. An unknown error occurred (-9808). Help!
Try:
iTunes Store: "An unknown error occured (-9808)" -
I keep getting the same error when connecting to itune for either update or download. error is we could not complete your itunes store request error 0x800B0101.
My OS is Windows Vista and using Internet ExplorerI keep getting the same error when connecting to itune for either update or download. error is we could not complete your itunes store request error 0x800B0101.
My OS is Windows Vista and using Internet Explorer -
Only happened after I got a new iPhone *(upgraded from 4 to 5c) and I downloaded the iOS 8.1.2 update.
I've already tried everything on the FAQ page for this error, and nothing's worked yet.
Error looks like this iTunes on my computer: iTunes could not connect to iTunes store. An unknown error occurred (11556)
Also won't connect on my iPhone after signing in.
Just changed my password so it's not that, and I've already restarted my iPhone twice.
PLEASE help. I just got an iPhone 5c and I want to download my old ring tones and alert tones!!!iTunes: Advanced iTunes Store troubleshooting - Apple Support
"Error 11556"
This alert occurs when iTunes is trying to do something not allowed by the iTunes Store in that country.
The most common example of this is trying to sign in while limited to iTunes U by Parental Controls.
For more information, see the steps from iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store. -
When i go into the iTunes store and try to update apps or buy apps/songs a window pops up stating:
"We could not complete your iTunes Store request. An unkown error has occured (0x800B0109)"
"There was an error in the iTunes Store. Please try again later."
I try later but then it keeps coming up. Please help!!!Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'. I can access my account on a different PC but not my own. Can you advise me as to what I should do please?
Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen
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