Want to upgrade to BT Infinity

Hi, I called BT just now and Infinity is available in my area. But before I upgrade, I have a few questions. I am currently on BT broadband option 3 and the main wired connection (the hub to computer) is in the living room and I have a few other devices connected wirelessly around the house.
1) Would new software be required installation on the main computer which has the existing wired (hub) connection? I cannot log into that particular computer at the moment.
2) My main phone socket is in the middle floor and I use a long modem cable to connect to the hub which is downstairs in the living room. I also have no electrical sockets near the phone socket. Would this cause any problem because I am reading that an electrical socket needs to be close to the phone socket to enable Infinity connection?
3) There is a new hub that comes with Infinity; idoes this have a different look to the black hub that you get with Option 3?
4) Any customers of Infinity here? Is there a noticeable difference in speed? My theoritical speed is up to 20MB, but I usually receive no more than 7MB (according to online speed tests). What kind of speed improvement can I expect with Infinity. I live in Highbury in Islington so would assume I would be quite close to an exchange.

1) No new software is required as such, but the BT engineer will want access to the PC you want to see connected to Infinity to run the updated install CD. If you've got another PC you can always present that to the engineer and he'll do what's necessary. You can then revert back to your preferred PC on your own. It should work fine.
2) The engineer can install a cable of up to 30 metters between your master socket and the Openreach modem, which is normally installed next to where you want your hub. Alternatively, the engineer can install this special cable from your master socket to somewhere you have power, put the Openreach modem there, then you provide an ethernet cable from this location to where you want your hub - this cable needs to be in place when the engineer arrives because the engineer will not install or wait for you to install this second cable.
3) It looks exactly the same but has different ports on the back and runs a different version of the firmware.
4) Check www.bt.com/infinity for a speed prediction.
I suggest you visit www.bt.com/help/infinity for more detailed info.

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How can i upgrade my BT Infinity so i no longer ge...

Evening all,
I'm currently on (As its shown on my Bill) BT Infinity Option 2, which when i signed up for it in Oct 2012 was the 'unlimited' package and at the minute ive noticed i'm being Throttled from 4pm every day, now anyway i thought unlimited meant unlimited i.e. not being limited on what i download when and where.
Anyway.. i've found out through the powers that be, apparently a new service called BT Infinity 2 which is also unlimited, but on this service you don't get throttled. (Is this true so far??)
So i click on the upgrade my BT internet Tab, select the upgrade to BT Infinity 2 option, choose my account and it starts the search.
it comes back with, sorry the package you've selected isnt an option, please choose from the following options below Option 1 which is BT infinity 1 + Calls or option 2 which is Unlimited BT Infinity 2 + Calls....
Now first question, Why does it say the package isnt available then list the package below??
Anyway So i click on Unlimited BT infinity + Calls (Option 2) and it goes through as if i we're a new customer, and not just upgrading,?? Is this Normal,
All i want is Unlimited Infinity with no throttling!!!
Thanks in Advance
Gaz

Afternoon all,
Well that wen't well, i phoned 150, got put through to Sales, a Scottish man called Craig, I told him i was on Unlimited Infinity and i want to upgrade to Totally Unlimited.. He basically said to me im on Unlimited and that you don't get throttling with unlimited.... so he told me to ring 08001114567 Which when i tried to do this it comes up with a nice voice message saying theres a major technical fault please call back later.
Now, If BT are having big problems and they are fixing it, i don't mind waiting and ringing tomorrow, but how is it the 'sales' guy said to me they dont throttle when they do!!, basically lied to me on the phone....
Is there anyone at BT who knows how i can 'upgrade' to get this throttling removed??
Thanks in Advance
Gaz

BT Vision V04 error after upgrading to BT Infinity

The situation:
Before last Thursday we had a BT Internet ADSL account with BT Vision. Everything worked fine, although our download speed was only about 2.5Mb. On Thursday we were upgraded to BT Infinity. We now have very fast Internet access - around 35Mb download and 8Mb upload - but since the upgrade, BT Vision has stopped working. It reports a V04 error immediately whenever we try to watch any BT Vision on-demand programme or film, although BBC iPlayer on the BT Vision box still works fine.
We have called BT support about this, but they seem to think that our internet connection isn't fast enough to support BT Vision and there must be a problem with our line. We have pointed out that the internet speed is MUCH faster than it was before when everything was working fine (how can 35Mb be too slow when 2.5Mb was plenty fast enough?) but they can't seem to get past this and just want us to continually reboot the Home Hub and run speed tests on a PC. To make matters worse, the BT speed tester they want us to use never seems to work properly, and this only further convinces them that our line is too slow.
To give some idea of how "slow" our line now is, we can stream HD content from YouTube and BBC iPlayer on our PCs over wireless connections without buffering. Other speed testers such as www.speedtest.net currently report 37Mb down, 8Mb up, 15ms ping and 0% packet loss. As I mentioned before, even the BT Vision box itself has no problems streaming programmes from BBC iPlayer. So why have the other BT Vision services stopped working when we upgraded?
We thought we were actually making progress on Saturday, when we finally managed to get someone to check our account rather than blame our line speed or ask us to reboot the router yet again. We were then told that something called "quality of service" wasn't switched on, that they would switch it on and call us back either later that day or early the next day. But when the call eventually came this evening it was back to square one. "Has your broadband speed improved? Can we run a speed test?"...and BT Vision STILL doesn't work.
This is all getting very frustrating and slightly worrying. How do we go about getting our BT Vision service back and are we going to get our BT Vision subscription refunded for the time we are unable to access the service?
Has anyone else experienced a similar problem? Any advice on where to go from here would be appreciated!

We have now been without BT Vision on-demand services for a week and don't seem to be any closer to a resolution.
After more wasted hours of frustrating phone calls, being passed from department to department to department, fobbed off left right and centre and continually asked to reboot the Home Hub, we finally have somebody in the UK who appears to have taken ownership of the problem (we've been advised not to talk to anyone else). Three other BT support people had previously told us the problem was that QoS wasn't switched on, that they had now done so, and that the problem should now be fixed, but that turned out not to be true.
Now we are told that there is a "TRF" (I think) problem - something on our account hasn't been set up, so the BT Vision box can't communicate with the on-demand servers. We were told this was now fixed, but that it would take 18 hours to take effect. Over 24 hours later, nothing has changed and our support guy is now on holiday until the weekend.
Although I'm not the main account holder, and therefore not the person who has to deal directly with BT support on the phone, even I am getting annoyed with all this. I'm starting to get concerned that either BT Vision isn't actually compatible with BT Infinity (can anyone confirm they have this combination working?) or that BT are incapable of fixing this problem and we will have to cancel our BT Vision account. That would be a real shame, as it's an excellent service when it works, but there's no point in paying for a service that BT can no longer provide.
If anyone else out there has had a similar problem, how long did it take to get it resolved? Weeks? Months? What did the problem turn out to be in the end? Any more pointers on how we could possibly nudge BT support in the right direction?

If I upgrade my BT Infinity, will I be able to dow...

I currently have Bt Infinity 1( with a BT phone line and calls). If I were to upgrade to Bt infinity 2, would I be able to call up the BT billing team and downgrade back to Infinity 1 at any time- say, 2 or 3 months later?

you would find that out when you try and downgrade. it can't be the standard cancellation charges as you are not leaving BT just reducing your monthly cost.
try phoning the options team and ask 0800800030 it's free and they are uk based
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Am I able to upgrade to BT Infinity from Total Bro...

Okay so I've done a check, and I can supposedly get speeds of 28Mbit Down and 6Mbit up, and I am very interested in BT Infinity considering it's huge speed boost for only a few pounds more.
Right now, I'm paying about £25 for BT Total broadband, the unlimited option. My query is, am I able to upgrade to BT Infinity even though I haven't reached the end of the 18 month contract for Total (I'm probably a year into it)? If so, is the same contract continued with this upgraded service, or is it renewed. Would I get any incurring fees for the change?
Lastly, can someone give me a brief overview of what the Engineer does at your house during installation? Do they just alter the main socket, and does the router have to be situated at the main socket?
Thanks!

If your current wiring is suitable then they should just be able to switch the master socket faceplate and away you go in 20 mins, this however does not always happen as many people have wiring that is not in compliance with BT's standards e.g. no master socket, poor quality cable, location of master socket etc. the engineer will talk you through the options available for your situation and then you can decide what you want to be done. The equipment needs to be connected to the master socket or an extension cable known as a data extension, so the engineer can either relocate your master socket or install the data extension if your current master is not in a good place.
The 18 month contract would be renewed and it is currently £25.60 a month for unlimited infinity package. There are no fees for the change even if your still in a current contract

What All Do I Need If I Want To Upgrade My Macbook Hard Drive?

hey guys.
i've tried reading up a little but i was hoping someone (or a few people) could give me some straight up answers.
if i want to upgrade my macbook hard drive what all do i need? just the hard drive? or are there other pieces?
also.. whats a good 250GB one? i found this one on ebay: http://cgi.ebay.com/NEW-2-5-Western-Digital-250GB-SATA-Harddrive_W0QQitemZ220271 134397QQihZ012QQcategoryZ158853QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
is that one any good? i just know the name (Western Digital) and have heard good things about them...
any comments are welcome.
thanks!
beau

I got a 320GB sata 2.5" hard drive and installed it myself, its easy. I also got a caddy so I can use my old 120GB drive as a back up. Make sure u have everything backed up! Seagate and western digital drives are most popular. I asked similar q and got this answer"
Extended Hard Drive Preparation
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4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
Steps 4-6 are optional but should be used on a drive that has never been formatted before, if the format type is not Mac OS Extended, if the partition scheme has been changed, or if a different operating system (not OS X) has been installed on the drive.
If your backup is bootable, then boot from the external drive and use SuperDuper to clone it back to the newly installed drive.
Mac Pro 2.66 Ghz; MacBook Pro C2D 2.33 Ghz; MacBook Pro 2.16 Ghz Mac OS X (10.5.4) Intel iMac C2D 17 "; MacBook 2.0 Ghz.
And
Now, to install the hard drive, follow http://www.ifixit.com/Guide/Mac/MacBook-Core-Duo/Hard-Drive-Replacement/86/5/

Getting a larger hard drive...and want to upgrade to Tiger...help!

Hello everyone!
I have a dualie MDD with the stock 60 gig hard drive that I want to upgrade. I'd like a 200 or 250 gig hard drive.
Once I have the new hard drive installed, I'd like to upgrade to Tiger. But I'm lost as to how this process works. I know I'd need to clone my current OS, but then how do I clone it to the new drive once it's installed?
Would I:
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2) Create clone of system using CCC or Disk Utilities
3) Install new drive??
4) ???
5) Upgrade to Tiger??
I'm not sure if two drives running so close to each other inside the hard drive cage is a wise move considering how hot the inside of an MDD gets, so I may remove the 60 once everything is up and running.
So how do I go about this the right way? Detailed instructions would be very appreciated. Thank you!

Hi, Pat!
First of all, get the new drive and install it. (Insure you buy an ATA drive and not a SATA drive.) If you need any assistance with installing, configuring, or initializing the drive, please post back.
In the interim, check for updates to your third-party apps to make sure that they will all be up-to-date and Tiger-compatible. Download a free copy of Superduper! or CarbonCopyCloner to later clone your startup drive. You can also use Disk Utility's Restore option for cloning, if you'd rather do so.
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Feel free to post back with any questions or concerns and one or more of the members will gladly address them.
Gary
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Hello!
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Want to upgrade to BT Infinity

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