Want to upgrade to infinity option 2 but sales hav...

Trying to upgrade to infinity option 2 and like another used tried the online way first that failed.
Called sales on  0800 800 900 and explained this.
Operator was helpful but thought this to be a tricky upgrade thought they may have call me back then thought they could do it while on the call. 10 mins later said that they would call me me back, still waiting
I am halfway through my current 24 month contract which is
BB TV Phone for £18 / month + £5 for anytime phone calls total £23.80
Line rental saver
I want to to infinity option 2 unlimited BB and maybe a speed increase !
Can you help

have you tryed and calling on 150 on the bt line make sure your bt line phone number is the same as the BB chack on mybt then if that needs changeing do that frist then speed upgrade

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