WAP371 client disconnects

I have a similar issue as others have had with the WAP371 and clients disconnecting randomly. most of the discussion didn't have any real content, just said to open a case, which I have not done yet as im still researching this but I wanted to see if anyone has advice on my issue. I have both the 2.4 and 5ghz radios on, connection is good and all works fine. after 1 or 2 days, they just stop passing data. my clients show a connection but I cant do anything with it. I CAN access the AP from them but I have to reboot the AP in order to get network access back. It isn't like clockwork, but it does happen at least every 2 days or so. a reboot fixes it. sometimes, say 1 in 4, I lose complete connection to the ap and it will not rejoin. it DOES show up in the connection list, the ssid that is. the event logs are of little help, not indicating anything wrong. I thought originally channel interference, but ive ruled that out since. also worth noting, this replaced an apple airport extreme ap with the same basic settings. that ap worked fine for close to a year. same client connections, cabling, etc. it has to be something on the ap. tried an older 1.0 and newer 1.1 code. same results. any ideas? thanks!

im using WPA2 AES encryption. there are quite a few BSSIDs in my area, my ap sees around 10, but ive scanned and seen way more. the signal strength is pretty low on them and there are only 2 on my 2.4 channel and they are medium in strength and there are 0 on the 5ghz channel. I do not have band steer on, I believe I had 50ms for beacon interval but I uped it to 1sec. (didn't see broadcast refresh rate). its also worth noting I have a netatmo weather sensor that constantly connects and disconnects (to save power im guessing) below is a quick snippet from the log:
office-ap.ch.com Mar 13 09:28:21 host
apd[2256]: station: 00:24:e4:18:60:b0 deauthenticated
host = office-ap. source = udp:514 sourcetype = syslog
Mar 13 09:28:21 office-ap. Mar 13 09:28:21 host
apd[2256]: STA 00:24:e4:18:60:b0 deauthed from BSSID 1c:de:
a7:65:e7:c8 reason 4: Disassociated due to inactivity
host = office-ap. source = udp:514 sourcetype = syslog
Mar 13 09:27:31 office-ap. Mar 13 09:27:31 host
apd[2256]: STA 00:24:e4:18:60:b0 associated with BSSID 1c:d
e:a7:65:e7:c8
host = office-ap. source = udp:514 sourcetype = syslog
Mar 13 09:27:31 office-ap. Mar 13 09:27:31 host
apd[2256]: Assoc request from 00:24:e4:18:60:b0 BSSID 1c:de
:a7:65:e7:c8 SSID
host = office-ap. source = udp:514 sourcetype = syslog
Mar 13 09:27:21 office-ap. Mar 13 09:27:21 host
apd[2256]: station: 00:24:e4:18:60:b0 deauthenticated
host = office-ap. source = udp:514 sourcetype = syslog
13 09:27:21 office-ap. Mar 13 09:27:21 host
apd[2256]: STA 00:24:e4:18:60:b0 deauthed from BSSID 1c:de:
a7:65:e7:c8 reason 4: Disassociated due to inactivity
host = office-ap. source = udp:514 sourcetype = syslog
Mar 13 09:26:32 office-ap. Mar 13 09:26:32 host
apd[2256]: STA 00:24:e4:18:60:b0 associated with BSSID 1c:d
e:a7:65:e7:c8
host = office-ap. source = udp:514 sourcetype = syslog
Mar 13 09:26:32 office-ap. Mar 13 09:26:32 host
apd[2256]: Assoc request from 00:24:e4:18:60:b0 BSSID 1c:de
:a7:65:e7:c8 SSID
host = office-ap. source = udp:514 sourcetype = syslog
Mar 13 09:26:24 office-ap. Mar 13 09:26:24 host
apd[2256]: STA 14:10:9f:ed:6c:c6 associated with BSSID 1c:d
e:a7:65:e7:c0
host = office-ap. source = udp:514 sourcetype = syslog
Mar 13 09:26:24 office-ap. Mar 13 09:26:24 host
apd[2256]: Assoc request from 14:10:9f:ed:6c:c6 BSSID 1c:de
:a7:65:e7:c0 SSID
host = office-ap. source = udp:514 sourcetype = syslog

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Hi folks,
I have an 1142 running 15.2.2JB. I noticed numerous messages of clients disconnecting with the following message:
%DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating Station 847a.885b.622c Reason: Previous authentication no longer valid
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dot11 ssid Frozen
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speed basic-1.0 2.0 5.5 11.0 6.0 9.0 12.0 18.0 24.0 36.0 48.0 54.0 m0. m1. m2. m3. m4. m5. m6. m7. m8. m9. m10. m11. m12. m13. m14. m15.
channel 2462
station-role root
no dot11 extension aironet
no cdp enable
bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 spanning-disabled
bridge-group 1 block-unknown-source
no bridge-group 1 source-learning
no bridge-group 1 unicast-flooding
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bridge-group 1 subscriber-loop-control
bridge-group 1 spanning-disabled
bridge-group 1 block-unknown-source
no bridge-group 1 source-learning
no bridge-group 1 unicast-flooding
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211137: Oct 21 16:26:58.910: dot11_dot1x_gtk_update_on_disassociate: Recieved gtk update notice due to disconnect for 847a.885b.622c on vlan 0
211138: Oct 21 17:26:58 BST: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating Station 847a.885b.622c Reason: Previous authentication no longer valid Could not find station pointer for client 847a.885b.622c. Using vlan number from aaa_client
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211140: Oct 21 16:27:02.640: dot11_dot1x_send_ssn_eapol_key: eapol->length 117
211141: Oct 21 16:27:02.640: dot11_dot1x_build_ptk_handshake: building PTK msg 1 for 847a.885b.622c
211142: Oct 21 16:27:02.640: dot11_dot1x_build_ptk_handshake: ptk key len 16
211143: Oct 21 16:27:02.640: dot11_dot1x_build_ptk_handshake: ptk key data len 22
211144: Oct 21 16:27:02.640: dot11_dot1x_build_ptk_handshake: wpav2 pmkid[DOT1X]: 4252DC05F4159E0B7BAB4A3C56116E4F
211145: Oct 21 16:27:02.689: dot11_dot1x_verify_ptk_handshake: verifying PTK msg 2 from 847a.885b.622c
211146: Oct 21 16:27:02.689: dot11_dot1x_verify_eapol_header: Warning: Invalid key len (exp=0x10, act=0x0)
211147: Oct 21 16:27:02.689: dot11_dot1x_ssn_generate_ptk: wpa-v2 PSK: use ssid psk as pmk
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211152: Oct 21 16:27:02.690: dot11_dot1x_send_ssn_eapol_key:
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211158: Oct 21 16:27:02.690: dot11_dot1x_build_ptk_handshake: wpav2_ptk msg 3 rsnie len 22 and 20
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211160: Oct 21 16:27:02.690: gnonce: 01 DA 02 04 01 D2 FA 40 03 39 B1 50 00 1C 5A 2C 03 39 B1 50 00 00 00 00 00 00 00 00 01 D2 FA 40
211161: Oct 21 16:27:02.691: gtk(pt): 1B 9E E3 5F B6 82 A7 A7 3F 1E 94 56 BD ED B1 8C
211162: Oct 21 16:27:02.692:
211163: Oct 21 16:27:02.692: gtk(pt) len 16: 1B 9E E3 5F B6 82 A7 A7 3F 1E 94 56 BD ED B1 8C
211164: Oct 21 16:27:02.692:
211165: Oct 21 16:27:02.693: dot11_dot1x_build_ptk_handshake:
211166: Oct 21 16:27:02.693: build wpav2 ptk msg 3, pad data from 46 by 2
211167: Oct 21 16:27:02.693: dump temp_key_data(pt) len 48: 30 14 01 00 00 0F AC 04 01 00 00 0F AC 04 01 00 00 0F AC 02 3C 00 DD 16 00 0F AC 01 01 00 1B 9E E3 5F B6 82 A7 A7 3F 1E 94 56 BD ED B1 8C DD 00
211168: Oct 21 16:27:02.694:
211169: Oct 21 16:27:02.694: dump eapol_encrypt_key: B7 06 7B 67 33 D2 41 86 8D 52 9C 0A 0C 8F D9 3A
211170: Oct 21 16:27:02.695:
211171: Oct 21 16:27:02.695: key_data from len 48 to 56 (ct): 34 DA 2E 1C 7A 59 30 19 BA 1E 2B B8 A8 3B 67 48 93 80 F1 39 0A 1C CB D4 D5 51 5B 50 0D 32 7D FA FC A1 12 5C D9 19 3A 8D F4 87 44 97 5B F8 BE AE 21 01 1D C2 EF 90 FC E4
211172: Oct 21 16:27:02.696:
211173: Oct 21 16:27:02.696: dot11_dot1x_build_ptk_handshake:
211174: Oct 21 16:27:02.697: aes key wrap key_data from len 48 to 56 gtk(ct):
211175: Oct 21 16:27:02.697: dump decrypted key data: 30 14 01 00 00 0F AC 04 01 00 00 0F AC 04 01 00 00 0F AC 02 3C 00 DD 16 00 0F AC 01 01 00 1B 9E E3 5F B6 82 A7 A7 3F 1E 94 56 BD ED B1 8C DD 00
211176: Oct 21 16:27:02.698:
211177: Oct 21 16:27:02.698: dot11_dot1x_build_ptk_handshake:
211178: Oct 21 16:27:02.698: wpav2 msg 3 key data len 56
211179: Oct 21 16:27:02.703: mic_key: 68 B6 19 DB EF CA 12 B1 DC B0 6C FD 7D 8B AD FF
211180: Oct 21 16:27:02.704: hmac_sha1 mic for eapol pak len 155: E3 B5 76 CC 90 FB EA 8F E6 8F 20 16 9E CC 5F 8F
211181: Oct 21 16:27:02.704: dot11_dot1x_build_ptk_handshake:
211182: Oct 21 16:27:02.704: msg 3 hmac_sha1 mic for eapol_key len 155
211183: Oct 21 16:27:02.710: dot11_dot1x_verify_ptk_handshake: verifying PTK msg 4 from 847a.885b.622c
211184: Oct 21 16:27:02.710: dot11_dot1x_verify_eapol_header: Warning: Invalid key len (exp=0x10, act=0x0)
211185: Oct 21 16:27:02.710: dot11_dot1x_verify_ptk_handshake: Handshake passed
211186: Oct 21 17:27:02 BST: %DOT11-6-ASSOC: Interface Dot11Radio0, Station   847a.885b.622c Associated KEY_MGMT[WPAv2 PSK]
Does anyone have any ideas why I'm seeing the message "Could not find station pointer" or any other idea's why this is happening? A search of the web throws up many threads exhibiting the same symptoms but none seem to have a fix and the fixes there are (disable aironet extensions, extend the WPA handshake and disable guest mode) haven't worked so far.
Many thanks,

from that debug, the cleint was in a run state, then there was an EAPOL Start message.
As Blake had asked, what type of device is it? specifically what is the WNIC and driver versions?
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Steve

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My name Eric Moyers. I am an Engineer in the Small Business Support Center.
I am sorry to hear that you are experiencing this issue.
I feel that this is an issue that will be difficult to effectively troubleshoot through chatting on the forums. You will get better results for something this complicated by opening a case with one of our engineers directly.
Please call our support center and open a case so that one of them can work directly with you.
http://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html
If you like you can repost the case number here and I can check in on your case as well.
Eric Moyers
.:|:.:|:. CISCO | Cisco Presales Technical Support | Wireless Subject Matter Expert
Please rate helpful Posts and Let others know when your Question has been answered.

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