WAP561 keeps becoming unresponsive.

Greetings,
We have a Cisco WAP561 for our organization that keeps randomly going down. I can't find any commonality in each of the cases. The following are the symptoms:
1. All connections are dropped, both networks from the WAP become undiscoverable.
2. When I go to the switch, it shows that the WAP is no longer connected. All other functions on that switch continue to operate normally.
3. I can not access the dashboard in my browser with a computer connected to the switch in another room.
3. Lights are lit to indicate normal operation, even though the WAP in its entirety is down.
4. The room is theatre-like, so the room is not the issue.
There were 29 connections last time it went down, which is typical at this time.
The solution (at the moment) is to unplug and plug it back in. But this is unacceptable, as key elements (soundboard and video streaming) of our setup are controlled wirelessly via iPads.
Any assistance you can offer would be greatly appreciated!
-Kirkland
Sent from Cisco Technical Support iPhone App

Thank you for the reply back. I see your case, that engineer actually works in the same area as I do.
Did you roll the firmware back on all of the WAPs or just the ones that were having the issue? I seen mention of InSSIDer scans but nothing in the case, do you still have those or could you do some more? You can send them to your engineer and she can then attach them to the case.
Also for one of your devices can you try implementing the changes that I mentioned above? I have had success with a lot of case doing this. In our newer products coming out we have actually done away with Bandwidth Utilization and the ability to enable the lower legacy rates.
Eric Moyers
.:|:.:|:. CISCO | Eric Moyers | Cisco Technical Support |
Wireless and Surveillance Subject Matter Expert
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