Warm transfer between queues

Using IPCC Express. I've got an escalation queue built that is used by agents in other queues to reach an escalation engineer. Typically Agent A receives a call in their respective queue and when an escalation is needed they put that call on hold and dial into the escalation queue to reach an escalation engineer - Agent B. This works well and they both agents are connected without a problem. However, in many cases Agent A is attempting to warm transfer the on-hold call to the escalation engineer - Agent B at which point the escalation engineer gets a fast busy and the call is logged as abandoned. Based on the MIVR logs it looks like this is happening because IPCC is losing control of the on-hold call during the transfer.
Has anyone else been able to get something similar working - a tranfer between agents in different queues?

Do you know of a way to get this or a similar solution to work? I need the ability to select an escalation engineer from a queue while simultaneously being able to complete a transfer to the selected agent.
Based on my research of this problem I can't come up with a solution that would accomplish this. I have gotten some pretty creative solutions from this forum in the past and I am hoping for a similar outcome here.

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CRM IC webclient Warm Transfer

Hi Guru's,
We are using CRM 2007 with genesys CTI in local government implementation. We are able to transfer customer information from Agent1 to Agent2, but the original interaction record(IR) is not transfered to Agent2. When the call is tranfered to Agent2 a new interaction record is created, the previous IR (Agent1's IR) can be picked up from the interaction history.
Below is the flow:
1) During the conversation between the ICAgent1 with the customer, the ICAgent1 click on "Warm Transfer" button
2) Popup with all Queues appears and ICAgent1 select the ICAgent2's queue and click on the Dial button on the popup
3) The ICAgent2 user accept the call , conversation starts between the ICAgent1 and the ICAgent2, customer details popup on ICagent2's screen, the customer remains on Hold.
4) The ICAgent1 selects "Transfer" button in the Queues popup, customer gets connected to ICAgent2.
5) Agent clicks on End button to end interaction.
Is it possible to pass the IR created by Agent1 to Agent2 using Warm transfer?
Regards,
Sam

Hi Gabriel,
We are on a higher SP level, so the note is not relevant. As described in my post, we are able to sent the customer ID details accross to Agent2, however the original interaction record(created by Agent1) is not used by Agent2. when the call gets transfered CRM presents a new interaction record for the customer.
We would like the Agent2 to use the same interaction record created by Agent1. I understand this is a standard feature.
Regards,
Sam.

CVP Warm Transfer wrong codec

I currently have a deployment of CVP and I am running into a couple issues with subsequent transfers.
I have configured CVP with LBCAC Queue at Edge.
I have distributed PSTN/VXML Gateways (15.1(3)T) and IP Phones on each site
G729 Codec between sites
G711 between sites and the SIP Trunk to CVP.
When a call comes to VGW1 and reach an agent in the same site : codec G711 (OK)
When a call comes to VGW1 and reach an agent on a different site : codec G729 (OK)
When an agent from one site do a CTIOS Warm Transfer to the queue and reach an agent on different site it always use G711 instead of G729.
Has anyone had any similar issues ?

Hello
here are the logs from CVp1 and CVP2, CUSP1 and CUSP2, CUCM1 and CUCM2
Time iz prrsensted as 7 hour difference. CVP and CUSP have same hours so in the logs you will see 12:58 12:59, on CUCM logs you will see 7 hour difference which will show 19:58 amd 19:59. VXML gateway is actually showing mal time so it is 11:58 or similar
All the logs are for same call
The Ip addresses are
CVP1 194.9.128.138
CVP2 194.9.128.173
CUSP1 194.9.128.142
CUSP2 194.9.128.177
CUCM1 10.162.8.6
CUCM2 10.162.8.7
Ingress Gateway is 10.170.128.1
VXML Gateway 10.170.128.13
Ip Phones that are called have DNs 86624311 and 86624310
Sig digits are 7662
ICM label returned to CUCM PG by ICM for calls hitting route point is beginning with 88880770, and sig digits are added by CUCM 7662
The call flow is like this
Ingress Gw- CUSP-CVP-CUSP-Agent1
agent1 86624311 answers CVP2 log - 12:58:18
Agent 1 transfers to CTI routepoint 86624382
While call still in queue, he hits CAD transfer again and the call comes to second agent Agent2 86624310 CVP1 log - 12:59:01
Agent 2 transfers to CTI routepoint 86624382
While call still in queue, he hits CAD transfer again while the call comes to 3rd agent Agent1 86624311 CVP1 log - 12:59:14
After that Agent 3 tries to answer but the call is break down. The caller is hearing silence and then CVP error message played by Ingress GW.
At the same time VXML Gw receives Bye message from CVPm so do CUCMs
The logs when the Errors are seen in CVP1 and CVP2 are CVP1 12:59:18 CVP2 12:59:22
jwilliams, exactly that is solving my problem, ticking MTP reuqired, BUT if I do that I have Music on Hold distributed from central CUCM servers, because MTP does not support Multicast MoH. So i want to switch that off. Also, my colleagues do not have that problem with some newer versions of CVP and MTP reuqired UNCHECKED

Billing in Stock Transfer between two plants of two different company codes

Hi Friends,
I am doing the scenario of stock transfer between two plants of different company codes.
I have some issues in Billing for this..
What are the settings do i need to to for Pricing in SD point of view.
Ex:
Supplying         /         Receiving
Com.Code:2000     /        CompanyCode:1000
Plant:2100              /         Plant:1100
SA:2000/10/00      /          SA:1000/10/00
I created Customer 5555 w.r.t sales area of supplying company code (2000/10/00)
I created Vendor 7777 and assigned Supplying Plant 2100 in add purchasing data.
In IMG Settings:
Define Shipping Data for Plants: In Receving Plant i assigned customer 5555 and sales area blank
                                                    In Supplying Plant i assigned customer blank and sales area as 2000/10/00
Create Checking Rule: Standard(B SD Delivery)
Define Checking Rule: Standard(Avallability-01assigned to checking rule B)
Assign Delivery Type and Checking rule: Document type(NB)-Supplying Plant(2100)-Delivery Type(NLCC)-Checking Rule-(B)
Assign Doc Type:Supplying Plant(2100)-Receving Plant(1100)-Doc type(NB)
What are Pricing settings in SD i have to do?????????
Process:
ME21N->VL10B->VL02N(PGI)->VF01(IV)->MIGO->MIRO
I have gone through many threads in Forum but confusion in Pricing Part..
Some are mixing with the inter company sales proces..
Pls guide me..
With Regards

Do the following steps for STO Customizing:-
1. Create a customer master record for the issuing plant.
2. Create a vendor master record for the issuing plant, and enter customer account number in the Customer field on the Control screen.
3. Repeat steps 1 and 2 for the receiving plant.
4. Assign the plants to the customer master record in Customizing for Materials Management (MM), by choosing Purchasing <Purchase Order < Set Up Stock Transport Order< Plants.
The Process Flow would be as follows :-
Create a stock transport order, following the standard procedure, and send the order to the issuing plant.
Issuing plant has processes your order, and when it is ready to ship,the storeperson at the issuing plant issues the goods using a transfer posting. The excise clerk there creates an excise invoice.The excise supervisor verifies and posts the excise invoice.It then sends the goods to you, together with the excise invoice.
Once the goods arrive, you follow the standard procedure for incoming excise invoices:
The excise clerk captures the excise invoice, using the stock transport order as the reference document. The storeperson enters the goods receipt, again using the stock transport order as the reference document.Alternatively, you can first enter the goods receipt and then capture the excise invoice.
The excise supervisor then posts the excise invoice.
Best Regards,
Ankur

Stock transfer between Plant/Storage location to Plant/Storage location

Dear Experts,
This is a MM component of SAP Retail.
We have 4 brands ( Plants of type B, Plants of type C etc) that needs inventory from the same Distribution center (Plant A) for some common products. Here the direction is to prioritize the inventory per brand. The requirement is one brand should not take the inventory of the other brand.
To overcome this problem , the solution proposed is to have different storage location for different brands in the same DC.
When we run replenishment planning for the brands and do a ATP check, the availability check should consider only the one issuing storage location in the DC which we allocated for the brand.
I do see the following set up in SPRO and I have done the following.
Step1: Activate Stock Transfer between Storage Locations SPRO->Material Management->Purchasing->Purchase Order->set up stock transport order->set up stock transport order between storage locations-> u2018Activate Stock transfer between storage locationsu2019
Step2: Assign Delivery Type and checking rule according to storage
SPRO->Material Management->Purchasing->Purchase Order->set up stock transport order->set up stock transport order between storage locations->Assign Delivery Type and Checking Rule According to Storage
Step3: Define Shipping Data for Stock Transfer between Storage Locations
SPRO ->Material Management ->Purchasing ->Purchase Order ->set up stock transport order ->set up stock transport order between storage locations -> Define Shipping Data for Stock Transfers between Storage Locations 
Step4: Define Rule for Determination off Shipping Point SPRO->Material Management->Purchasing->Purchase Order->set up stock transport order->set up stock transport order between storage locations -> Set-up Storage-Location u2013dependent shipping point determination->Define rule for determination of shipping point
Step5: Shipping Point Assignment According to Storage Location
SPRO->Material Management->Purchasing->Purchase Order->set up stock transport order->set up stock transport order between storage locations-> Set-up Storage-Location u2013dependent shipping point determination-> Assign Shipping Points According to Storage Location
Question.No:1- After completing the above set up in me21n, the issuing storage location field is greyed out. I am not able to enter any value here. Can you please help.
Question.No:2
I do see the following setting.
Under IMG ---> Material Management ---> Purchasing --> Purchase Order --> Set up Stock Transport Order -->Business Add-In for Determination of Issuing Storage Location
Display the IMPLEMENTATION
Double click on the method GET_SUPPLYING_SL
Click the Execute button
Click the detail button on IF_EX_MD_EXT_SUP
Execute GET_SUPPLYING_SL
There is a prerequisite for this BADI .I have done those things.What i dont understand is where to force the combination of supplying site/issuing stor.loc/receiving site/receiving stor.loc
Kindly provide your inputs.
Thanks,
Vasanthan

Dear,
Have You configure MRP in second plant (where you want to transport the Material).
Please try with this and do again Po for stock transport.
Regards
Piyush Patel

Error 33172 occurred at Read & Write data transfer between two or more PF2010 controller

Hi,i need to do data transfer between two or more FP2010 controller.e.g. FP2010(A) & FP2010(B).
FP2010(A) need to transfer the measurement (from its I/O module) to FP2010(B) to do the data analysis.These data transfer should be synchronous btw two controller to prevent data lost.
From the vi used in the attachment,i encountered some problems at:
(1) Error 33172 occurred while publishing the data.Can i create and publish data under different item name?
(2) How to synchronies the read & write btw contorller?
All controller are communicating with each other directly without the need of a host computer to link them together
Is there any other method to do fast data transfer betwe
en controller?

Hi YongNei,
You were succesful in omiting enough information to make it very difficult to answer!
Please post your example.
Please tell us what version of LV-RT you are using.
Please define what you concider "fast data transfer".
Have you concidered mapping the FP tags of FP2010(A) to FP2010(B) and vise versa?
WHat exactly has to be syncronized?
If you have something that is close to working, share that.
Well, that as far as I can go with the info you have provided. Depending on the details, what you are asking could be anything from trivial to impossible with the currently available technology. I just can't say.
It would probably be a good idea to start over with a fresh question (sorry) because not many people are going to know what a a "
PF2010" is and I can not guarentee that I will be able to get back to you personally until next week-end.
Trying to help you get an answer,
Ben
Ben Rayner
I am currently active on.. MainStream Preppers
Rayner's Ridge is under construction

The Question about stock transfer between HU-Management and WM-Management

Hi,
There is a scenario about stock transfer between HU-Management and WM-Management storage location. I use transaction MB1B , movement type 313 , 315. After Good issue from WM-management storage location, outbound delivery will genarated, then Pack, Create/Confirm TO, at last post goods issue for the outboud delivery. But when i do movement type 315, there is a warning message "Data of preceding document was not transmitted", and from the F1 help i find this system reponse "You can maintain an indicator that makes information about preceding documents in this delivery available under delivery type in Customizing. For some characteristics of this indicator, the type of preceding document and the related document and item numbers must be transmitted to delivery creation. At least one of these parameters is missing.".
So, My questions are:
1. Generallily, Outbound delivery is created by SO, inbound delivery is created referenc PO, but how the stock transfer for 2 steps generate the outbould delivery and inbound delivery? Could you pls tell me the where i can config this in the IMG?
2. What's "Data of preceding document was not transmitted" mean ? how to fix this issue ?
Best Regards
Boxer Du
I am the SAP fans, focus on MM and WM. I am interesting TRM Yard Management and Cross Docking now.Very Gladly to talk you about these areas. I want to exchange the knowledge with you, and want to be a good friend of you. Pls contact me. You can find My MSN in the profile. Thanks.

Hi,
Sure, The inbound delivery type is set up in the IMG->Logistics General -> HU management -> Basics ->Delivery type -> Delivery type determination.
For Inbound delivery type 'HID' is maintained in this view.
Best Regards.
Some One want to discuss the details , can contact me. Thanks.

Automatic PO from PR from MRP for transfer between plants

Hi,
We want to use the automatic creation PO with tcode ME59. this scenario is clear when the purchase is from a supplier. but ¿this can be used also for transfer between plants?
For example we don´t have info records for transfer this material to one plant to another and this is a requirement in automatic po
The PO type is also different when transfering the materials between plants
The PO does not relate a supplier in header, instead it has the plant code.
However I tried to execute the automatic creation of PO with ME59 and I obtain the error below
Thanks
Jorge G

Use ME59N,
But before using ME59N, you have to configure something, we know in ME59N, system will take default document type as NB automatically. (Check the sap note 924105, 114213, 994209)
You have to set the control T for the document type, so system will take the supplying plant instead of vendor.
Only then you can create automatic PO from ME59N.
I've tested that and I've done it successfully.
PO

Transfer between iPod and iTunes - mission impossible !

I recently got iPod Touch (latest model with latest iOS) - just to use it in my car. I simply wanted to add and remove few songs. In a normal world, there would be just 2 columns (ipod/computer and simple managing both parts within files and folders management - let us be sincere, can anything be more natural and straightforward ? Sure not). But Apple wants it to make super complicated and highly frustrating. OK, what to do,
Since I already have a different computer (newer version of MBP Retina, with the latest OSX) , I needed to get the iPod content to the iTunes on the new computer somehow. This is impossible as such - since iTunes keep telling that if I want to associate this iPod with this iTunes library , I have to erase the iPod (this is something I really don't want). I try "full backup" - as offered by iTunes ... I do it few times, the process starts, but always lasts quite short (considering 1700 songs with 24 GB on my iPod). The result is - nothing is backuped to this computer ... very nice ...
In further search, I discover some third party apps, that supposedly could help with this terrible process. I bought AnyTrans and started transferring the content to iTunes. in 9 hours, it was just 4 GB transferred ... (overnight) ... obviously not the way ... On another advice , I bought iExplorer, it should be supposedly better. I tried to transfer the iPod content to iTunes ("start automatic transfer). I tried it 5 times. As a result, the app always froze and for quit was the only solution. NIce. Then I got an advice that it is good not to transfer to iTunes but just to some folder on a computer. That finally worked. Good
Then I added all these songs to iTunes Library (finally some first result after many hours of effort). Then I agreed that this iPod can be associated with this iTunes Library (that already contained those 1700 songs) and let it synced with this iPod. After some time the iPod was indeed erased. No music in it any more. As much as I tried again and again to sync it with iTunes Library, the process went in three short steps and finished. The result - no music on iPod, whatever I do ... Full music Library in iTunes on MBP
What shall I say and still keep my expressions decent ? (difficult) This iTunes and this system of working with files on iPod or iPhones is for me the most stupid invention ever. How could someone ever create such a terrible nonsense that make simple things impossible and highly frustrating ? Instead of simple file transfer between devices ... I have no words for that ... It is also possible that it is me who is stupid, in that case, please let me know how can I transfer songs from iPod to iTunes and how can I how some songs on iPod (that are already in iTunes Library). Not to waste computer space by having iPod library copied there, is another thing, but let us not go to details now

Yes, all played in iTunes in the computer, right boxes checked (see the printscreens) ... In the end , I restored to restarting iPod and MBP. After that it started working (synchronisation). But only up to some extent. In iTunes Library I have about 1700 tracks, but only 660 were transferred to iPod. Now I made: "add to library" - adding to library all the song I already have in Library: and the iTunes started working hard to add the rest in the Library (but they were already there ...)
So finally I spend nice whole day to add/remove songs in my iPod ...
Another thing is - when in iTunes Library I want to add/change genre to some songs, the process takes so long, it is like each song is freshly copied just to add the tag "classical" etc to each ... I thought I have the "fastest Mac ever" ... Waiting so long for such trivial process is unbelievable ... (with rainbow circle making a nice decoration now and then)

SD billing document (transfer between plants) error in document splitting

Dear Gurus.
I have the following scenario.
New GL activated
Zero balance on Profit Center.
SD billing document is created after the shipping of material (internal transfer) between 2 plants belonging to the same company code.
I have several user exits activated and they are not well documented if activated.
Case1.
The billing document is usually created with materials populated with the same Profit Center.
In Tr VF01/VF02 the function: Release for Accounting is executed and no accounting document is created (OK cause they belong to the same company code), this function is just closing the cycle of the billing document to set the status as completed.
Case2.
Billing document containing several materials with more than one Profit Center
During the execution of the function: Release for accounting the following error is gotten: Position 1 is not populated with Profit Center - apparently caused by the splitting rule - financial document creation - the status of the billing document is not set to Completed, is kept as opened.
As I commented In case 1 I do not have any accounting document (no error message)
Doubt 1
Is it possible that the splitting rule is being checked even though no accounting document is created (remember billing in a scenario of material transfer between plants belonging to the same company code)?
Apparently in case 1 I do not have any error cause the splitting rule is deriving the profit center in a passive basis: Inheritance.
In the other way, in case 2 the splitting rule is trying to derive the profit center in an active basis. In my configuration I actually do not have any configuration for the combination of transaction, variant, position to be derived, position basis.
Doubt 2.
Is this the standard behavior of SAP?
Could this be caused by a user exit not identified?
thanks in advance for any advice provided
Regards vpa
Valentin PA.
2.
In case 1 is clear that as only one profit center is shown theoretically the inheritance rule is populating the Profi

It would be possible, I suppose. You could generate Idocs from the SD system (or an interface file) and import that info into the FICA system. Of course the FICA system could not know about the sales order etc - so limited research abilities would exist.
For the second question, that would only function in a single system scenario, and yes the SD document flow would reflect its clearing status in FICA.
regards,
bill.

Stock Transfer between plants two steps.

DearAll,
We are using the scenario stock transfer between plants two steps.in the source plant we are issueing the goods with on 303 movement in MIGO with Remove from storage option. in the receiving plant we are receiving the goods with refernce to 303 material document in MIGO with place in storage option.
we are using the version SAP 4.7.
my problem is at the time of goods receipt SAP is allowing to the posting date less than the source plant 303 document date. it should allow the posting date as Greater than equal to source plant document date at the time of GR.
Any standard pracktise is there.
for example source plant 303 document date is 08.06.2009 wrongly i have entered the receiving plant 305 document posting date as 06.06.2009 it is allowing to post it is not throw any information. it should not allow to know.
i want to control this. any standard controls is there. kindly help.
Regards
P.Anandhakumar
Edited by: Anandhakumar Palanisamy on Jun 9, 2009 10:46 AM

Except user exit , Is it possible any standard functionality.?
why SAP not controlled this?.
this is SAP bug or not?. kindly clarify..
Regards
P.Anandhakumar....

File Transfer Between Mac Mini and Beige G3 OS 9?

I'd like to transfer files between a PPC Mac Mini with 10.4.x (Bluetooth and Airport) and a Beige G3 still running OS 9 which has USB and FW ports added.
I ccould use a USB stick and be happy, but on the Mini that makes my USB modem hang up. I'd rather not burn data CDs each time. My G3 will not run 10.x due to a video card or RAM from OWC.
So can any of the wireless USB sticks be made to work with OS 9? More obviously, is there a solution using any sort of wire or cable - I may be able to put them near one another at some point?
Thank you.

You should be able to use Firewire to transfer between them I believe.

Error when doing two step transfer between Plants with split valuation

Hi expert,
I´ve activated split valuation for Material X , it has three Valuation types ( NEW, REPAIR and DAMAGE ) . The problem arose when i tried to do a two step transfer between plants ( mov 303 ) and i got the following error msg :
Use one-step procedure for transfer posting to mat. subj. to valuation
Message no. M7048
Diagnosis
In the receiving plant, the material is subject to split valuation. For this material, a stock transfer cannot be carried out using the two-step procedure.
Procedure
Use the one-step procedure (movement type 301) or a stock transfer order for the stock transfer.
The message is very clear itself , but... i just wonder if there`s actually any way to avoid this, I tried to change the error msg into a warning but couldn´t find it in customizing. Thanks for any comments on this !

Hi,
What do you mean with "inconcistent to my storage type definition?", is that mean i can process two step transfer without using PO/delivery process or one-step movement? coz according to business requirement, we must use two step transfer considering to the distance between plants is so far and we want to make it the simple way so that PO/Delivery process isn't better solution. I think, this is an standard procedure all company over the world can use but just the reason of split valuation the system can't execute the transaction.
Is there any config i miss to? is there any user exit i can use for this requirement? please help me..
thanks,
AJ

ABUMN- Assets transfer between assets class within company

hi
i am using the T. code ABUMN for Assets transfer between one class to other with thin the same cpmpany for the assets purchased during currenting year not posting give error message AA417, for old assets it is working.
pls help to solve this issue
thanks and regards

Hello all,
We are testing the transaction ABUMN in a system version ECC 6.0 with New G/L activated and, we have received an error message GLT2152 asking for an account determination...
We have custumized the characteristics for general ledgers activating Zero balance & Mandatory field's flags for Profit center and, just Zero balance for the Segment; additionally we created and customized the Zero-balance Clearing Account.
We also checked that all involved accounts were included in the "Classify G/L Accounts for Document Splitting" customizing icon and, that the document type generated by the asset transfer is included in the "Classify Document Types for Document Splitting" one...
I personally think that perphaps the system finds that each Asset has a different Cost center (linked to their own profit centers and segments) so it stops and wonders which one most be derived for the splitting document... The zero balance clearing account could be the solution but, I don't know why it is not working...
So, since there is not any SAP-Note nor info regarding this error message GLT2152, we appreciate any comment or guidance from you friends.
Thanks a lot in advance and, best regards,
Manuel

[SOLVED]Simple file transfer between different os'es

Hi
I'm searching for some kind of simple file transfer between different computers/os (mainly arch and windows) on local net, without I have to set up any samba/ftp server etc. It would be perfect if i could select a file I want to transfer and then be able to receive it on a different computer.
So far I've tried giver but I most of the times they can't find each other.
Any know how I could archive something like the a bow?
Thanks
Last edited by zann (2012-12-07 01:43:44)

Try using simple file sharing through http server 'oneliner's.
- Note your host IP (which I refer to by "ip.of.your.server"),
- Go under your directory where you want to share files and fire a command line :
Using python : python2 -m SimpleHTTPServer 8000
And you can access your files on the network using http://ip.of.your.server:8000/
Using php : php -S localhost:8080 -t webrootpath/
Files under webrootpath/ will be accessible from http://ip.of.your.server:8888/
Using mongoose : mongoose -r . -p 8888
Files will be accessible from http://ip.of.your.server:8888/
You may restrict access, ie.: -l -0.0.0.0/0,+10.60.100.105
And have access/error logging (à la apache) too : -a access_log.txt -e error_log.txt
NB.: You may install python or php under windows but mongoose is the easiest thing when it comes to windows -> linux.
Last edited by xpixelz (2012-12-04 15:01:40)

Warm transfer between queues

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