Warning about package deals and what they include for how long!

I am completely livid with my recent interactions with customer service. Besides the lack of knowledge and lack of care being obvious, they also seem to forget to disclose important details about the packages you are signing up for. A few months back I called into customer service to seek a better, less expensive package. Besides the fact that changing my package created a fiasco of no service for three days and 8 plus hours calling into customer service with each rep telling a different tale, I realized today that my premium channels (HBO and Starz) were missing. Upon calling the rep told me that those channels were a 3 month promotion! What the F!!! Why didn't the customer service rep tell me this the day I signed up? The premium channels being included was the reason why I took the 1 year package! I even asked again and again that day and repeated the package details back with a confirmation back from the rep that yes I get those channels! THANKS A LOT FOR LEAVING OUT THE DETAIL THAT THEY ONLY LASTED 3 MONTHS!!! Worst customer service ever!!!!!

Hello boo21,
I apologize for any inconvenience this has caused you. I have sent you a private message to further assist you.
You can click on my name (Comcastcares) and click on "Private Message Me”.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
http://forums.xfinity.com/t5/Billing/Price-increas/m-p/2542019

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Where is there a comprehensive list of Icons and what they stand for, represent, and/or mean

Where is there a comprehensive list of icons that shows what each stands for, represents, or means?
Specifically the small box near the pointing mouse or hand.

That small box is probably the tooltips box discussed in the following thread. See if '''cor-el''''s solution works for you as it did for the original poster in that thread.
https://support.mozilla.com/en-US/forum/1/544389?

TS3988 My credit card was charged about $100 for 8 different transactions. Five were for 9.90. These dates are Aug. 6, 7, 28 and 29. I have not ordered anything and don't know what they are for.

My credit card was charged about $100 for 8 different transactions. Five amounts were $9.90. These dates are Aug 6, 7, 28 and 29. I have not ordered anything and don't know what they are for. Please help me. Linda Feddersen

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
Linda.. if you have not done so, contact your credit card company so they can monitor your account.
And change your Apple ID password ASAP > Apple ID: Changing your password

Has anyone received an update on apple tv issue with HD movies and what they are doing about it

Has anyone received an update on apple tv issue with HD movies and what they are doing about it

Whatever the rep told you, it is complete nonsense. There is clearly a problem at your end, the Apple TV 3 is capable of more than the Apple TV 2, and you clearly have the Apple TV 2 working perfectly. Since the Apple TV 2 is able to download from the Internet properly, then my suspicion would be your problem lies on your local network. Interference is a common problem on local networks.
Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

I just purchased MBP and it is my first Apple computer. How concerned should I be about virus software and what do you recommend for security software?

I just purchased MBP and it is my first Apple computer. How concerned should I be about virus software and what do you recommend for security software?

1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets (see below.)
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
3. Starting with OS X 10.7.5, there has been another layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't actually been tested by Apple (unless it comes from the Mac App Store), but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. For most practical purposes, applications recognized by Gatekeeper as signed can be considered safe.
Gatekeeper has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could find some other way to evade Apple's controls.
For more information about Gatekeeper, see this Apple Support article.
4. Beyond XProtect and Gatekeeper, there’s no benefit, in most cases, from any other automated protection against malware. The first and best line of defense is always your own intelligence. All known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you never use software that comes from an untrustworthy source. How do you know whether a source is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
5. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was never a good idea, and Java's developers have had a lot of trouble implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style "virus" affecting OS X. Merely loading a page with malicious Java content could be harmful. Fortunately, Java on the Web is mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers. In Safari, this is done by unchecking the box marked Enable Java in the Security tab of the preferences dialog.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a specific task, enable Java only when needed for the task and disable it immediately when done. Close all other browser windows and tabs, and don't visit any other sites while Java is active. Never enable Java on a public web page that carries third-party advertising. Use it only on well-known, password-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow these guidelines, and you’ll be practically as safe from malware as you can be.
6. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. If you need to be able to detect Windows malware in your files, use the free software ClamXav — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
7. ClamXav doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
ClamXav is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
ClamXav may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use ClamXav unless a network administrator requires you to run an anti-virus application.
8. The greatest harm done by anti-virus software, in my opinion, is in its effect on human behavior. It does little or nothing to protect people from emerging threats, but they get a false sense of security from it, and then they may behave in ways that expose them to higher risk. Nothing can lessen the need for safe computing practices.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

Just installed mountain Lion. Viewing a pdf sent to me using preview and some colors are appearing BLACK, however when I view the same PDF in Acrobat they are perfect and what they are suppose to be. WHY would PREVIEW showing a different color?

Just installed mountain Lion. Viewing a pdf sent to me using preview and some colors are appearing BLACK, however when I view the same PDF in Acrobat they are perfect and what they are suppose to be. WHY would PREVIEW showing a different color?

Here's what I've found on the issue:
Pantone color definitions have changed (coinciding with CS6) — they are now "Pantone+" (I think that's what they're called). The "+" apparently means they're now LAB colors. Lab colors are not properly displayed in Preview (or in Finder previews) — they display as black (as far as I can tell, in all circumstances). I'm sure it's a tad more complicated than that, but that's the gist.
Now the bad news — nobody seems to know anything about a fix or workaround (unless you convert your PDFs to process — this might be a fix for sending to clients). It causes issues for me in AI files — being able to view them in the finder (with previews) is a HUGE time saver for my workflow... when they're all black, not so much.
In my chat with a director of product dev at Adobe, they placed the responsibility to fix on Apple (assuming Apple wants to support Pantone color definitions in their OS).

My mum can't access her account. It says its locked and asked for her security questions, but she can't remember what they are. How do we access her account?

My mum can't access her account. It says its locked and asked for her security questions, but she can't remember what they are. How do we access her account?

Hi sarahmcmast3r,
If you are having issues accessing an account and can't remember the security question answers, you may find the following article helpful:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Regards,
- Brenden

How does one obtain specific fonts and are they included in Creative Cloud membership?

How does one obtain specific fonts and are they included in Creative Cloud?

What fonts? There's a whole slew of fonts available with typeKit, which is included in CC, but specific fonts may still require to be bought individually from the respective type foundries.
Mylenium

HT5622 how can I find what the charges aree to my credit card from the apple store? I get multiple charges every month and don't know what they are for...I want to cancel whatever is being charged to me...how do I do it?

how can I find what the charges aree to my credit card from the apple store? I get multiple charges every month and don't know what they are for...I want to cancel whatever is being charged to me...how do I do it?

Have a look at this link
http://support.apple.com/kb/ht2727

Why is Apple so bad at providing customers with information on what the problem with email is and what they are doing to fix it?

Why is apple not providing information on what the problem withe email is and what they are doing to fix, along with a time frame for fixing the problem.

It was because the problem was major. If you do not know tech, you should know that a two day outage usually indicates some type of virus, hack, or a bad software load that they had to unravel. The common way to solve that is to rebuild servers and put back into service. That takes time.
Apple did not want to admit this problem. My guess at this stange was that they loaded new software that might be associated with the new IOS and it crashed. To reveal this would be to cast into doubt their future revenue.
Either way. Run do not walk away from Icloud products and services. Apple has demonstrated they can not be a business partner.

I want open a hotspot I have three iMac and 2 iPad 2 but I want control all the devices in my iPad like time and what they are watching?

I want open a small hotspot I have three iMac and two iPad 2 but I would like to control everything from one iPad like time and what they are watching o copies too. What can I do? Please help me guys

Home Sharing is designed to work on your local network not across the internet/cloud.
Stuff is accessed under the Computers column where your local iTunes library on a local computer would appear.
Home Sharing would share your iTunes content (i.e. stuff stored in itunes on the computer, not in the cloud) with AppleTV or an iPad etc on the SAME network.
AppleTV2 will not be able to see itunes content on the work computer over the internet. It's not designed to. if the work computer was on the home network it would.
iCloud is in it's infancy and is not a mature product - iTunes TV Show purchases appear on AppleTV, but currently music does not unless you are subscribed to iTunes Match. I find this rather odd to be honest, along with the inability to buy music on AppleTV2. Movies purchased in iTunes are not authorised for iCloud viewing currently either.
Maybe it has something to do with iTunes Match 'getting in the way' - i think they assume you'll use that whereas you really want to be able to access Purchased music from the cloud without subscribing to itunes Match which is overkill for some.
AC

I put my sim in someone's phone earlier for about 3 minutes, and now they are receiving my iMessages and can't remive my number from their settings, pls help

I put my sim in someone's phone earlier for about 3 minutes, and now they are receiving my iMessages and can't remive my number from their settings, pls help

They need to turn off iMessage, power the phone off/on, then activate iMessage again with their SIM.

Where is list of keys and what they do?

Where can I find a list of keys and what they do. I'm a command line kind of guy.
Using Mac mini / Panther
larryalk

364/2810
Hi larryalk,
welcome to Discussions!
In addition to Kurt's excellent link,
Here are the ones you can print "just in case":
- Shortcuts for freezes
This one has all useful links:
- Mac OS X keyboard shortcuts
This one is very handy:
- Mac OS: Apple Pro Keyboard Shortcuts for Shut Down and Restart
Also:
Many keyboard shortcuts are not documented. Just try holding the Option key in combination with the usual ones, see what it does. Same with the Control key and the Shift key.
In popping dialog boxes:
Usually command+dot = Cancel, and
hitting the initial letter often equals a mouse-click.
In the menubar and the menus:
Also simply hitting a letter.
Or two letters if needed, like HI = History when H(E) = Help.
⇧ Shift
⌥ Option
⌘ Command
⌃ Control
Have fun!
Axl
Happy New Year Kurt!

What and for how long additional OR separate benefits I receive after buying Apple Care?

I bought a MBA 13" in India (home) last month.
I wanted to know about Apple Care / Extended warranty that is available for sth like ~15K (INR).
Can you please give me a detail as in what do I get with this for my Mac and for how long?
Can I buy this before the day my current/default warranty expires or shall I have to buy this within some stipulated period from the day of purchase of my Mac?
What is already available for my Mac as of now and for how long? Shall anything be added to warranty or care that is available with my Mac as of now? Shall be added right from the day I buy it or it will happen so after my current warranty/care gets used up i.e. after completion or 1 year or for whatever period MBAs comes with care/warranty. So, these extended warranty simply increases the number of years on my protection plan or gives additional cookies?
If I buy an iPhone5 then shall I have to purchase separate apple care for that? Or is it available for all my Apple products? Or if not then are there such plans that I can buy to cover all or many of my apple products and are cheaper as a combined purchase?
Within that period if let's say my Keypad fails screen goes kaput then Apple will either fix it/replace it or it will ask for extra money if it needs replacement? Or will ask for extra money even if it was not accidental damage (my fault)? I read sth about accidental damage with AppleCare purchase - it adds to the first year also or only during the next two years (or next 3 years - not sure how long it holds).
Shall I have to buy it offline or i can buy it online too? What if I buy from another country (online/offline) if it's available for cheap over there?
I see some deals on such packages on eBay - mostly on USA eBay, and have read posts people buying it but they were mostly from USA/EU. Can I buy one of those? Shall they be valid for my product(s)?
By the way, does Apple provide an email support with those plans because I couldn't find one email address for Apple support.

http://www.apple.com/support/products/faqs.html

[svn:bz-trunk] 21277: Added ds-console source to package-oem and removed copy command for datavisualization .swc which doesn't exist in the specified location.

Revision: 21277
Revision: 21277
Author:   [email protected]
Date:     2011-05-18 11:35:28 -0700 (Wed, 18 May 2011)
Log Message:
Added ds-console source to package-oem and removed copy command for datavisualization.swc which doesn't exist in the specified location. I do not find it in the most recent package-oem.zip neither
Modified Paths:
    blazeds/trunk/build.xml

Gusar wrote:No, it's not. I have actually seen cases where software rendering gave a higher glxgears score than hardware rendering (and no, it wasn't about vsync). Of course, with *actual* apps on the same machine, software rendering sucked compared to hardware rendering.
Please do not jump to conclusions and make assumptions here like 'when will people finally get it??'. I never said it was a benchmark. I have also seen many examples of where it's results do not go with conventional performance. I have a Radeon 9000 that goes faster on glxgears than a Geforce FX 5600 running Nouveau. Which is the faster card? The FX by miles. It is not a benchmark as it can not be compared between configurations. What I know is that on this individual system, from prior experience over many years when 3D acceleration is working glxgears gets between 300 and 400 fps. When it is not working it gets less than 10. That is a fact but does not mean it is benchmarkable. Yes, a Quake 3 timedemo (I have these numbers too and they very much correlate to glxgears performance for this system given just how slow it is) would be a benchmark but when it runs less than 0.1fps and even the 2D rendering means that navigating the menu is impossible, there just isn't the time to find out. Hence if playing around with drivers on this system I would use glxgears to check that 3D acceleration is working but not to benchmark. Glxinfo does not give you all this evidence.
But to clarify, I wouldn't use glxgears as a benchmark, benchmarking is different and I do a lot of that too.

Warning about package deals and what they include for how long!

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