Warning iTunes causes corruption to Nvida RAID 5 arrays on Vista x64
For the second time I have had gotten one of my drives corrupted by iTunes. At first I didn't know what the issue was. I thought one of my drives was going bad. Funny enough I stopped using iTunes in x64 since there isn't iPod Touch support and dual boot to XP. Since I did that I didn't have issues for weeks. I never associated the issue to iTunes in till just 15min ago. I just started iTunes in Vista and got raid error almost as soon as I started it. I first I didn't think iTunes was related to my issue. Now I know for sure.
I hope someone sees this and avoids the issue if at all possible. I was lucky it only took out one of my drives and I was able to rebuilt it again. Apple fix your software. I know us Windows users don't mean anything to you but if would be nice to have software that doesn't try to eliminate my PC. That would be great!!!
Yes, how can I say this... DUH! But if you seen the link above this isn't even a x64 only issue. Its any version of Vista using Nvidia raid. Both 32-Bit and 64-Bit have the issue. This is a warning aka "<WARNING>" so others might stay away when running in a RAID so they don't lose data. XP64 and Vista x64 work fine unless you need to sync your iPod or using Raid.
So far I only lack drivers for a wireless card and have issues with iTunes in Vista. Nothing has been a bigger issue then iTunes IMO.
Similar Messages
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I cannot install iTunes 10.5.1 - after a successful installation I get the message "Please reinstall - Error 7 (Wiindows error 5). I've deleted iTunes, Quicktime and have tried for hours to get the X64 version to install and run. I finally uninstalled 10.5 for the 5th time and installed 10.4.1 - it installed and I was able to see my music - however, now I get "A required iTunes component is not installed - repair or reinstall - (42404). I've uninstalled and reinstalled 10.4.1 several times and this message still comes up. I'm really tired of this - hours wasted to say it mildly. HELP
Praise God - I found the solution after hours of work: (1) Uninstall all Apple programs (itunes, Quicktime, Bonjour, .....); (2) Go to "Common Files" and delete all Apple files - this might be difficult for some are locked from you - you may have to change the "Owner" of the file in order to delete it - if that doesn't work "Rename the Apple Follder to something like Apple Old - that's like deleting it. Then download 10.5 from Apple and away you go - yippee.
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Two days ago, I loaded Light Room 6. Today I went back to Light Room 5. LR 6 corrupted an entire folder of images, and caused errors on my Raid 5 causing win 7 to run "Chk Dsk" and fix the errors to the operating system. LR 5 has not shut down for the last 5 hours. LR 6 has a serious bug. Anyone else experiencing this problem. Yesterday I was on tech support, waiting for 3 hours, finally they picked up and informed me there department was closing and someone else would call me on Monday. So, I'm working today and all day Sunday to make up for the down time using LR 6.
I don't know if the bug exists in the program or the "Creative Cloud.
Question: Does anyone know why if I bought Light Room 6 [NOT Light Room CC with the monthly rental], I have to enter my serial number if I want to use it?Entering the serial number is probably part of the registration process.
Just out of curiosity, what were you doing on LR6 when the folder of images became corrupted? -
ITunes causing VisualStudio 2005 Debugger to complain
I don't know if this is the right place to post this problem since it's the first time I post on this forum (even if probably I'm going to post more soon since I'm buying a MacBook in a few months :)).
But I'm a .NET developer and I listen to iTunes while programming.
Yesterday I got a weird problem: everytime I tried to insert a char on a textbox in a winform while in debug mode the Debugger Assistant complaining about some strange dll loading in the managed app domain.
I wrote a post with a detailed explanation of the problem, also linking what the debugger team at MS discovered about the problem:
"We noticed that iTunesKeyboardCompatibility.dll is causing the LoaderLock MDA to fire. The most likely reason is that the DLL entry point for this DLL is doing some non-trivial work which causes managed code to run."
http://codeclimber.net.nz/archive/2007/05/09/iTunes-causing-VS-to-throw-LoaderLo ck-exception.aspx
I also think the problem is only related to Vista and not XP, but not really sure.
If someone of the Apple team read this forum, I'll be more than happy to help them solve the bug.
Simo
PS: sorry for the cross postHere is some additional info about the ICHR8 Intel RAID Chipset and Western Digital SATA Gen 2 Drives in RAID Array.
http://discussions.apple.com/message.jspa?messageID=4368779#4368779
Custom Intel based Generic PC Windows XP Pro 750GB NAS Storage, DVDRW DL, 5th Gen 80GB iPod, 2nd Gen 8GB Nano (Both Black)
I'm running a dual boot with WinXP Pro SP2 as the primary OS, Vista RC1 on separate partition. I had Vista Ultimate (RC1) Release Candidate 1, a pre-release version of Vista up and running with iTunes version 7.1.1. Updating My Library, when system crashed and trashed my array.
I was running 2 400GB WD's when my RAID 1 erred. The array corrupted and after limping through several array rebuilds and Windows repairs, Win XP finally died and was unrecoverable.
I originally suspected an issue with Vista & iTunes, especially since I was running a pre-release version of Vista then I remembered reading a recent WD Support issue about some newer WD SATA Gen 2 drives failing in RAID arrays.
To make a long story short, thank God for my back-up NAS Drives, I lost my array. Traced the problem to a Raid compatibility issue with the WD drives running in full SATA ATA Gen 2 transfer rate mode and the Intel ICHR8 SATA RAID Controller. They don't play nice together when stressed with large file transfers. Replaced WD's with two Seagate 750's in RAID 1, running full SATA Gen 2 mode and have had no problems since.
Check out WD's Support forums, if you have newer WD's I'll bet it's a SATA RAID / Drive issue more than iTunes and Vista.
Message was edited by: Rain-Man -
What to do if Windows displays an "iTunes.exe - Corrupt File" message
Greetings fellow Podders, Resident Furball here...
It is about time that I produced a single post for all the chkdsk issues that we've been discussing since November 2004. The Apple KB article seems to cover the major points succinctly, but we need to address the more serious variations and flavours of the problem.
<hr>
What to do if Windows displays an "iTunes.exe - Corrupt File" message
Many users are coming across this seemingly distressing error message in Windows when connecting their iPods. As described in Apple KB Article 300554, the message reads:
iTunes: iTunes.exe - Corrupt File
The file or directory \iPod_Control\iTunes\????????? is corrupt and unreadable. Please run the Chkdsk utility.
and the ????????? can be anything (eg. sysinfo, Temp1, DeviceInfo etc.).
<hr>
Don't panic!
If you do see this, don't worry, and don't panic. Contrary to what the error message reads, this issue actually has very little to do with iTunes. The iPod_Control is the key to this - because this folder doesn't even exist in iTunes... it's on the iPod!
...so! Installing and uninstalling iTunes really won't do you much good at all... it's the iPod that needs attention.
<hr>
What's causing this error?
To be honest, we don't know. We saw a massive number of reports of this issue back in November 2004, because iPod Updater 2004-11-15 contained a firmware bug that corrupted iPod system files when the Pod entered Deep Sleep.
But this firmware bug was corrected in iPod Updater 2005-06-26.
Of late, we have seen a resurgence in chkdsk errors on Discussions. Some of these are caused by the old buggy firmware that people still have. Some of the errors are more serious and are hardware and operating system-related. But we have still to pin down the exact cause of this error.
<hr>
Okay, so what do I do if I see this error?
In short, as Apple have recommended in their KB article:
Restore your iPod, using the latest iPod Updater.
Follow the instructions carefully. Ensure that you download the iPod Updater. Ensure that you install it, and then ensure that you run it with the iPod connected and follow the prompts to the letter.
The broad majority of the errors are painlessly fixed this way. Of course, it does mean that your iPod will be wiped, so make sure that you have your music/data backed up, and/or present in iTunes so you can resynchronise it when you have finished Restoring.
<hr>
Okay, I've Restored, but the error is still coming up
Are you sure you've Restored? Quite a number of folks are assuming that just downloading the iPod Updater is enough. It's not. And neither is downloading iPod Updater, and installing it on your computer. It needs to be implemented on the iPod, according to the iPod Updater instructions.
Okay, so if you have Restored your iPod, and you are still getting this error, then you have a variety of options available.
Chkdsk errors that are not fixed with a Restore are most likely down to two things:
1) A physical issue on the iPod itself
or
2) An issue on the computer's operating system
Here's where it gets woolly. There are a variety of things you could try...
Format the iPod in Windows
This would usually have the same effect as a Restore, but a deep-level format in Windows is something that Apple have recommended in the past, as a last resort to completely wipe the iPod before performing a Restore with iPod Updater. This process wipes the iPod.
To do this:
1) Enable Disk Mode on the iPod. You can do this either in iTunes (which is best), or manually on the iPod itself.
2) Open My Computer and locate your iPod
3) Right-click the iPod and select Format
4) Leave the parameters set at their defaults, and ensure Quick Format is unchecked
5) Hit Format
6) Then Restore your iPod as normal.
Run the Chkdsk utility
You could run the chkdsk utility on your iPod. But Restoring your iPod has the same effect as running chkdsk. Chkdsk does not wipe your iPod.
1) Enable Disk Mode as above
2) Determine the drive letter of your iPod from My Computer
3) Go to Start, Run
4) Type cmd. Hit Enter to take you to the Command Prompt.
5) Type chkdsk /f X:, where X is the drive letter of your iPod. Hit Enter, and any corrupt files are found and corrected.
Run Windows ScanDisk
ScanDisk is the Windows version of Chkdsk. It does not wipe your iPod.
1) Enable Disk Mode
2) Right-click the iPod in My Computer, select Properties
3) Select Tools
4) Select the option to scan the disk for errors
Try changing the Drive Letter of the iPod
Sometimes Windows confuses the drive letters, and this can cause the iPod to be adversely affected. Try the instructions detailed in Apple KB Article 93499 to change the drive letter of the iPod. This does not wipe your iPod.
Try changing Hardware Policies for the iPod
The Hardware Policies in Windows have been known to affect the way in which the iPod connects, synchronises, and disconnects. This does not wipe your iPod.
1) Enable Disk Mode so the iPod appears in My Computer
2) Right-click the iPod in My Computer
3) Select Properties
4) Select Hardware Policies
5) Select Optimize for Performance (instead of Optimize for Removal)
6) Restart your computer.
Contact Apple for a replacement iPod
Some chkdsk issues have been caused by faulty hardware. As a last resort, contact Apple Support by phone to report your issue, and/or request an iPod Service.
If you explain that you have followed all these steps, you should have a strong case for obtaining a replacement iPod.
<hr>
Thanks!
Thank you to everyone for their continued support, kindness and excellent troubleshooting skills here on Discussions. There are countless people that I am deeply grateful to for their assistance in handling this issue. Rest assured folks, you have made me the Discussions Furball that I am today.
Happy Podding folks!
Kind regards,
Gopha.
<hr>
References
1) The Original Corrupt iPod File thread from 2004. (Credit: AbbyM)
2) Our Summary and Index threads to consolidate the chkdsk issue at the height of its reign of terror.
3) Chkdsk is fixed by iPod Updater 2005-06-26.
4) Different flavours of chkdsk.
5) Happy Birthday chkdsk!.
6) Apple Level 2 Technical Support officially close the chkdsk casefile. (Credit: Apple Level 2)
7) Chkdsk can be fixed by changing the drive letter of the iPod. (Credit: daisysnroses, jchiu8)
8) Chkdsk can be fixed by changing the hardware policy. (Credit: Bruce Finn)
9) Chkdsk caused by faulty hardware. (Credit: Kiwi_Bloke)iPod Updater 2006-03-23 has been released
iPod Updater 2006-03-23 includes iPod Software 1.1.1 for the new iPod and new iPod Software 1.1.1 for iPod nano.
iPod Updater 2006-03-23 contains the same software versions as iPod Updater 2006-01-10 for all other iPod models.
What's new in iPod Updater 2006-03-23:
- Volume limit
- Bug fixes
I have been trying to ascertain from Apple Support Level 2 as to whether the latest iPod firmware improves or provides better resolution for the chkdsk issue. If anyone has been using iPod Updater 2006-03-23 to resolve their chkdsk woes, feel free to post in here just to say how things worked out for you...
Kind regards,
Gopha. -
How do I stop itunes from corrupting it's library on almost a daily basis?
How do I stop itunes from corrupting it's library on almost a daily basis? It's actually becoming infurating to use, and what's happening is I am losing my downloads since the last automated itunes backup (having to rename & replace the current corrupted library with the last backup which is usually a day or two old). What can cause this? Is there ANY alternative to using itunes for Apps (which is the sole use I have for it)? If not, APPLE PLEASE REMOVE THE NEED FOR THE DATABASE SO IT DOESN'T HAVE THE ABILITY TO CORRUPT ITSELF... :'(
Things you see in iTunes are stored in various sub folders in your main iTunes folder as in:
Image of folder structure and explanation of different iTunes versions (turingtest2 post) - https://discussions.apple.com/message/13025536 and https://discussions.apple.com/message/17457605
Start iTunes and immediately hold down the option key. Create a new library somewhere. Go to your old iTunes folder and drag items to the window for the new library. Maybe only grab a folder or part of one at a time. It will copy these items to the new library (so you need lots of extra room on your computer). -
Can I use both the Iphone 3GS and 4S on the same computer without causing corruption?
I want to be able to sync and backup both devices with different song and app selections on the same computer with Itunes. Can I do that without causing corruption or over writing the other phone?
Yes. Connect a device to the computer with iTunes. Click on the device name. Then click on the various tabs such as Music, Apps, etc. and on each tab there are options to select what to sync on the device. For example, on the music tab you will be able select which songs to sync.
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Can anyone help me? The iTunes update corrupted my program. I uninstalled, and then reinstalled iTunes; only to find an error message about iTunes Helper. After several fruitless, repeat attempts, I am at a loss. Please help…
Many thanks.
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
ITunes.exe Corrupt File run the Chkdsk utility
When I connect my nano it doesn't add any songs and a warning comes up from my tray that says"iTunes:iTunes.exe Corrupt File run the Chkdsk utility." I typed Chkdsk into run and ran it. Nothing changed. Also when I connect my nano it says "Attempt to write to iPod failed. The disk cannot be read from or written to." Can anyone help me with this problem?
dell Windows XPHello ashee,
You might want to follow the instructions here:
iPod: What to do if Windows displays an "itunes.exe - Corrupt File" message
Gary -
Error Message: itunes.exe corrupt file
Error Message: itunes.exe corrupt file
\ipod_control\itunes\temp
run chkdsk utility
Itunes gives me this message, then acts normal
downloads latest podcasts and videos but when I turn on the ipod video it hasn't been updated at all.
Also from the start menu, I've tried to run chkdsk utility. when I do it does something 3-4 seconds and then that's it.
My ipod shuffle works fine.
Anybody have any ideas.
Thankstry installing de software of that ipod, reinstall de ipod sofware and the itunes, after that go 2 apple.com and download the new updator. then install that too, and if possible redownload the new version of itunes. b4 u do all this , delete the software (old one ) of that ipod and itunes.. only the one that is giving u the problem, meaning b4 u reinstall the software that came with ur ipod, go 2 control panel.2.find add /remove programs.3then delete the old ipod and itunes software. then retstart ur computer. 4 then now go and reinstall the ipod software and itunes that came with ur ipod then after that redownload de ipod updator(new version is march 2006. get this and after that download the new version of itunes. then install all these, then u can also restore ur ipod by clicking on de updator when it opens press restore u will be commanded 2 plug in ur ipod. then follow de instructions. after all these ur itunes should be fine, and ur ipod software should be fine. ur itunes is corrupt , that might be causing the problem.
-
I had to reinstall iTunes cause during update it was shut off by mistake, now it won't come up and says,"The file "iTunes Library .itl" cannot be read because it was created by a newer version of iTunes", what do I do?
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2 -
ITunes for Win XP, RAID 5 Array
Hi,
I have iTunes on WinXP, and it is causing issues with my raid array. I have an Adaptec 2820 SATA Raid card running the Radi 5 array. My music and "My Documents\My Music"
folders are on this this array.
EVERY time i open itunes, it works for a few minutes and then locks up my computer. then the raid array starts complaining and everything is frozen. On reboot the raid card claims a disk has been dropped form the array. I then go into the raid management software and it finds the disk and puts it back. It then takes 4 hours to rebuild tha array, which is kindof annoying.
This consistently happens. And i have verified it is just this controller as i installed an older 3Ware card and did not have the issue.
HAs anyone seen this or have any suggestions?
Thanks
Mike
Windows XP ProI am having a similiar problem. I just purchased a new computer with a raid array. I don't have any problems with the smaller ipods, but when the itunes library tries to update for my daugthers 30gb ipod, it freezes up part way thru and crashes one of the drives. I can rebuild but have yet to get the itunes library refreshed.
Desparate for help!!!! -
I'm getting this message when I try to open iTunes: This copy of iTunes is corrupted or is not installed correctly. Please reinstall iTunes. (-42037) What do I do?
Do a back up then try reinstalling.
You should always back up before do an update, upgrade, anything with the system in case something goes wrong. That way you still have a current copy of your data.
Try starting in safe mode, then running the update. This will disable most 3rd party sofwarelike anti virus and other things prople put on their machines that can cause problems.
Safe mode:
Power off, power on holding the shift key, continue to hold until you see the progress BAR then re;ase and allow to finish booting. Note this will take longer than a regular boot. Login and try running software update or use the link here to download. Use an ethernet connection if possible as it is much less prone to corruption than wireless.
http://support.apple.com/kb/DL1614
After download and install logout and restart normally. -
This Copy of iTunes is corrupted or not installed properly
Ran software update and now iTunes shows as v 9.0, but when I run I get the error; This copy of iTunes is corrupted or not installed correctly. Please reinstall iTunes.
I've gone to the download link on Apple's iTunes web page. The 82.8MB file is downloading as 110MB and when I double click on the .dmg file to open, I get a warning: The following disk images couldn't be opened iTunes9.dmg error -4960.
Anyone else?Not to worry. The package downloaded by Software Update seemed to be b0rken.
I fixed it like this:
Download iTunes 9.0.2 here:
http://appldnld.apple.com.edgesuite.net/content.info.apple.com/iTunes9/061-7197. 20091029.tnz9f/iTunes9.0.2.dmg
That disk image unpacks an .mpkg (meta package) whereas Software Update downloaded a folder containing packages. Looks like it just unpacked on download instead of install. -
updated itunes and now get the following message.
this copy of itunes is corrupted or not installed correctly. please reinstall
what has caused this?
in my downloads folder i have itunes64Setup.exe do I just run this ?
or will this overwrite my existing data and I'll have to set up my library from scratch.
as its an ipod classic with 120 Gb of data i'd rather not have to set it up all againHello barbeedawg,
Thanks for using Apple Support Communities.
I'd like you to please follow the steps in the article below to first remove all instances of iTunes and its associated files, and then reinstall iTunes.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Take care,
Alex H.
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