Warning! iTunes was not properly installed. If you wish....
heres the problem. when i open itunes, i get this odd warning.
Warning!
iTunes was not properly installed. If you wish to import or burn CDs, you need to reinstall iTunes.
ok, now..i have itunes for a long time now and it has been working great. i got 6.0 and everything now but today i got that warning, and i cant even burn cds or import cds. how do i fix it without reinstalling it??
and if i have to reinstall it, will i lose all of my songs? thanks in advance
shaun
I suddenly started getting the same message despite everything working fine up to this point. In desperation I went to uninstall (via control panel) with a view to re-installing and was surprised (delighted) to find an option that offered to fix the problem without fully uninstalling. Took the option and hey presto within a matter of seconds the problem was solved, and I no longer get the 'itunes was not installed properly' message. I've tried burning and updating the ipod since and everything is fine.
Hope this helps.
30Gig Video (white) Windows XP
Windows XP
Windows XP
Similar Messages
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ITunes was not properly installed. if you wish to import or burn CDs...
i've uninstalled, reinstalled, updated, etc etc etc
over and over again
i still get this error when i start itunes:
*iTunes was not properly installed. if you wish to import or burn CDs, you need to reinstall itunes.*
i confirmed that i'm downloading the correct version (32bit), vista home premium...
it just doesn't work.
Message was edited by: Daniel LinehaniTunes was not properly installed. if you wish to import or burn CDs, you need to reinstall itunes.
That one can indicate a damaged set of GEAR drivers (iTunes uses those for burning/importing).
One way forward is to manually remove your GEAR drivers as per:
[DRIVERS: Windows - Updating, removing, 64 bit versions, etc|http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:Windows_-_Updating%2C_removing%2C_64_bit_versions%2Cetc]
... and then reinstalling the GEAR drivers from here:
http://www.gearsoftware.com/support/drivers.php -
I have recieved this messaged after uninstalling and reinstalling itunes 3 times.
I have rebooted my laptop over 100 times playing with all the things i needed to do.
Here is a list of things I have done... NONE solved the problem of me burning CDS.
I had ZERO problems burning cds, I did it regularly, but since i dl the new itunes, it totally messed up everything.
I cannot even burn on Windows Media player however when I check in Admin control panel it states the device is working properly.
I have....
...done this http://support.apple.com/kb/TS3299 ALL OF IT! including taking away upper filters, adding GEAR filters, REMOVING ALL Gear documentation and then reinstalling it.
...done every single option that is here http://support.apple.com/kb/TS2372 ...
( I apologize if I am repeating myself. I've been at this for 5 hours straight)
.....done http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc
...done... I cant remember what else but I've probably done it all...
Here is my diagnostic from itunes
Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
Gateway M-6846
iTunes 11.0.5.5
QuickTime 7.7.2
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0037BF40094E6388
Current user is not an administrator.
The current local date and time is 2013-09-05 22:11:05.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {D9144DA2-6F49-49B6-BB1E-D41D78D9C8A4}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.0.11
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Sep 05 21:03:57 2013
Lease Expires: Thu Sep 12 21:03:57 2013
DNS Servers: 64.71.255.204
64.71.255.198
Adapter Name: {F1970DC5-06FC-4A6D-AA9F-8343BE38191F}
Description: Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-09-05 22:08:00.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
Force Optical Power Calibration before burn is turned on in the preferences.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: Optiarc DVD RW AD-7563A on CDRW media at speed 10X.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
Force Optical Power Calibration before burn is turned on in the preferences.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: Optiarc DVD RW AD-7563A on CDRW media at speed 10X.
**** Device Connectivity Tests ****
iPodService 11.0.5.5 (x64) is currently running.
iTunesHelper 11.0.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (5th generation) running firmware version 6.1.3
Serial Number: CCQL5E9GF4JW
iPhone 4S running firmware version 5.0.1
Serial Number: C36GQKB5DT9Y
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Thank you in advance for your help!!!!!I had a very similar problem, error 4251. (look in your log you will see that error) Since I finally fixed my problem, I thought I would see if I can help someone else.
What I found is that I lost burn ability in both iTunes AND Windows. Like you did. I did some digging and found that this wasn't hardware related at all. In fact, this boils down to a registry key getting messed up. (sigh) Yeah. It causes the system to get a bad 'handle'.
OK, here's what to try. Go to this Microsoft KB article. Scroll down and find the *manual* instructions for Vista. Delete the registry key that it specifies. Reboot. Now verify that you can burn in Windows. (If you have a RW disc, do a disc erase, or just try and burn from Windows Media Player.) If that is working now, you're on the right track.
Now the issue is that iTunes will still be broken. Go and install the latest Gear driver. (I know you may have done it, but do it again.) Now follow the intructions in this Apple KB article to verify the "GEARAspiWDM" info is back there in the registry. Now reboot. Try and burn in iTunes.
I hope this helps. -
Below is the Itunes Diagnostics that I have -
Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
Dell Inc. Studio 540
iTunes 11.2.2.3
QuickTime 7.7.5
FairPlay 2.6.12
Apple Application Support 3.0.3
iPod Updater Library 11.1f5
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 1.0.6.2 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00************A8
Current user is not an administrator.
The current local date and time is 2014-06-05 14:21:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 220
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {66DB7017-1E38-4374-9440-2C75FF0EE4CA}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.0.98
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers: 192.168.0.1
192.168.0.200
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-06-05 14:19:17.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
**** Device Connectivity Tests ****
iPodService 11.2.2.3 (x64) is currently running.
iTunesHelper 11.2.2.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH10 Family USB Universal Host Controller - 3A34. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A35. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A36. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A37. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A38. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A39. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPhone 5 (CDMA) running firmware version 7.1.1
Serial Number: DQ*******TWD
iPad (3rd Generation) (Wi-Fi) running firmware version 6.0
Serial Number: DY*******J8T
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
<Personal Information Edited by Host>Someone please help me to get this fixed
-
ITunes was not properly installed error message
Dear All,
A friend of mine is getting the following error when opening iTunes.
"Warning; iTunes was not properly installed if you wish to import or burn CDs. you need to reinstall iTunes"
I have tried;
1. Uninstalling & reinstalling iTunes + Quicktime
2. Downloading and installing the GEAR drivers
3. Following these posts;
http://support.apple.com/kb/HT2615
http://support.apple.com/kb/TS3299
http://discussions.apple.com/message.jspa?messageID=8081513#8081513
Here is the diagnostic information; please can someone point me in the right direction.
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 530s
iTunes 10.0.1.22
QuickTime 7.6.8
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver not found.
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.7.1.420
Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106
iTunes Serial Number 96A00247D77D2D86
Current user is not an administrator.
The current local date and time is 2010-11-07 16:52:37.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
Intel Corporation, Intel(R) G33/G31 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 493b5db9d323eca0f4697f064a8bc3c3
iPodService 10.0.1.22 is currently running.
iTunesHelper 10.0.1.22 is currently running.
Apple Mobile Device service 3.2.0.0 is currently running.
** CD/DVD Drive Tests **
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM
Failed while scanning for CD/DVD drives, error 2355.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
E: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
ThanksI don't think this one is a variation of the device filter troubles, Littlebirt.
Checking something from the diagnostics:
+Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.+
Is there any virtual drive software (like, say, Daemon Tools or Alcohol 120%) installed on the PC? -
I am unable to burn CDs in iTunes. When I launch the application, the message "ITunes was not properly installed.if you wish to import or burn CDs you need to reinstall itunes" appears. I have deleted registry files, I have removed all related ITunes apps by uninstalling from Programs and deleting folders in C:Program files(and restarted laptop aftrerwards), nothing seems to resolve this error message.
I am unable to burn CDs in iTunes. When I launch the application, the message "ITunes was not properly installed.if you wish to import or burn CDs you need to reinstall itunes" appears. I have deleted registry files, I have removed all related ITunes apps by uninstalling from Programs and deleting folders in C:Program files(and restarted laptop aftrerwards), nothing seems to resolve this error message.
-
Hi, I would be greatly appreciated if anyone could assit me.
I have tried loading ITunes several times, each time I'm getting the same message :Warning iTunes was not properly installed. If you wish too import or burn CD's, you need to reinstall iTunes"
Additionally, the same error message appears despite having made changes to the registry editor.
Thanks
TimmzeeHey there Timmzee,
I would suggest that you reinstall iTunes as a first step for troubleshooting this issue, keeping in mind that iTunes and related components must be uninstalled in this specific order:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
If you are still having issues with your iTunes installation after uninstalling iTunes in the correct order, use this article for further troubleshooting steps:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
Error Message: itunes was not properly installed. If you wish to import CDs
I am using Windows XP Professional Service Pack 2 and currently iTunes v8.1
Whenever I start iTunes, a message window pops up saying:
"itunes was not properly installed. If you wish to import or burn cds, you need to reinstall iTunes."
I can click OK, and iTunes will continue to load normally. It also appears to work normally. I can put in CDs and it will import the music off of them.
I have tried to reinstall iTunes, and have even upgraded to the latest versions whenever they've come out (I've had the problem for several months).
Using information I found on the internet, including apple.com, I tried re-installing the GEARS drivers, but with no luck.
I have tried foolin' around with the registry, specifically the entry noted in the GEARS driver pages, altering UpperFilters and deleting LowerFilters, still no luck. Perhaps I'm not doing this correctly? In fact, if I delete both Upper and Lower Filters, upon restarting Windows, I will not have either of my CD/DVD drives showing up in Windows explorer. Further, at the initial stage, I did not have an UpperFilters key, or string. My LowerFilters string has in it, ElbyCDFL, AnyDVD, PxHelp20, ElbyDelay, and MxlW2k.
I believe all of these programs have been on my system for some time.
I am not at all sure what may have changed on my system to cause this error to occur, as I said, it's been several months.
Thanks in advance,
Walt D in LVI had the same problem until I repaired iTunes.
Start --> Control Panel --> Uninstall a Program --> Click on iTunes --> Choose Repair at the top --> Allow change to be made
Hopefully that will help. -
When I open itunes, this message keeps popping up, "itunes was not properly installed. If you wish to import or burn CDs you need to reinstall itunes."
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. -
I've installed iTunes 10.6 on my Windows 7 machine. Everytime I start it I get this message: iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes.
Reinstalling iTunes made no difference.
So I found this article http://support.apple.com/kb/TS3299 and updated the registry like it said and it still didn't work but it also had the effect of making my CD drive no longer work for anything, including playing movies. Before following those instructions I could read and write cds using Windows Media player. Fortunately, I had backed up my registry leaf and restored it.
So I've been trying to figure out how to burn a cd from iTunes for close to two months now with no luck. Does anybody know how to get rid of the above error message?
Thank you!
DavidHi B Noir,
I ran the diagnostics and here are the results:
Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
Compaq-Presario FQ582AA-ABA SR5710F
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00D0ACBC02C48EA0
Current user is not an administrator.
The current local date and time is 2012-07-03 17:21:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA , NVIDIA GeForce 6150SE nForce 430
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.
Also, I am attaching an image of my driver details:
David -
I've installed and reinstalled iTunes 11.1.1 for Vista 64-bit yet keep getting the message "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes." I meticulously removed all traces of iTunes before reinstall as recommended and instructed step-by-step on Apple's website. Any ideas how I can get around this, anybody?
I've installed and reinstalled iTunes 11.1.1 for Vista 64-bit yet keep getting the message "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes." I meticulously removed all traces of iTunes before reinstall as recommended and instructed step-by-step on Apple's website. Any ideas how I can get around this, anybody?
-
itunes startup error
itunes was not properly installed. If you wish to import or burn cds, you need to reinstall itunes
help?Are you actually unable to import or burn CDs? I get that error every time as well, but I don't actually have any problems.
-
When I uploaded 10.2.2 on Windows 7, I receive a statement that iTunes was not properly installed. What may be prompting this condition?
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. -
I have an error that pops up every time I open Itunes. It says "Itunes was not properly installed. If you wish to import or burn cds you need toreinstall itunes." How do I fix this? I have already reinstalled multiple times.
Microsoft Windows 7 x64 Enterprise Edition Service Pack 1 (Build 7601)
LENOVO 2349A63
iTunes 11.2.2.3
QuickTime 7.7.5
FairPlay 2.6.12
Apple Application Support 3.0.3
iPod Updater Library 11.1f5
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0041B9C80B2D3F98
Current user is not an administrator.
The current local date and time is 2014-06-20 12:18:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics 4000
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.2.2.3 (x64) is currently running.
iTunesHelper 11.2.2.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: dvrem (4.97.0.64), dnpfw (4.97.0.64),
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
Help please! -
ITunes was not properly installed. If you wish to import or burn CDs, you n
iTunes was not properly installed. If you wish to import or burn CDs, you need to reinstall iTunes.
Can anyone please help me with this issue? I have an iPhone so its annoying that I can't use my DVD or burner when I download iTunes to keep it in sync and updated.Hi,
This is actually my 4th time installing and uninstalling iTunes. I had it uninstalled for the past 3 months so I could use my DVD player but I needed to get my iPhone updated so I had to install it back. I searched for similar problems and it looks like it could be something having to do with Vista not aligning with iTunes properly but still haven't found a solution.
Any other suggestions would be appreciated! Thanks.
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