Warning message about a multi-touch device

It's just two weeks old. Whenever I boot up, there's a warning in the Event Viewer as follows:
"A multi-touch device reported inconsistent contact information."
The Event ID is 264.
Does this mean that the screen is defective? I've googled but can't find any solution. If the problem is not solved can I claim  for a replacement under warranty?
Any help would be appreciated.

Hello @fantin,
I understand you are getting an error related to your touchscreen on your computer that you have only had for 2 weeks. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html. As this is a new unit you want to ensure that not only is it working correctly, but that any issues are properly documented and dealt with  properly and immediately.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Similar Messages

  • I upgraded to Mavericks.  Everything went smoothly.  But now Excel is giving all of its warnings in what I believe is Chinese.  As an example I update a file, close it, and the warning message about saving is in Chinese.  Anybody else encounter this?

    I upgraded to Mavericks.  Everything went smoothly.  But now Excel is giving all of its warnings in what I believe is Chinese.  As an example I update a file, close it, and the warning message about saving is in Chinese.  Anybody else encounter this?

    If you don't get an answer here, ask in the forums devoted to MS stuff:
    http://answers.microsoft.com/en-us/mac/forum/macexcel

  • Multi-touch device error on Flex 14

    I keep getting this error msg in Event Viewer on my Flex 14...anyone know what they are and how to resolve them? Thanks!
    A multi-touch device reported inconsistent contact information.

    Got exactly the same problem with my Yoga 13.
    Seems to have happened after the latest windows update, resulting prolonged boot time

  • Misleading warning message after syncing iPod touch via iTunes

    I have a 2nd gen iPod Touch running iOS 4.02 and am using iTunes 9.2.1 on my MacBook Pro running Mac OS X 10.6.4
    When I sync my iPod Touch via iTunes, by clicking the Sync button ( and without changing any settings on the iPod Touch ) I get the following strange situation.
    In the middle of the sync process, the Sync button in iTunes is replaced by a Cancel button and an Apply button.
    After the syncing process is completed, if instead of ejecting the iPod touch I select a different row in the Library column of iTunes ( such as Podcasts or Music ), I got a popup warning message that says:
    "You have changed the settings for the iPod "iPod touch". Would you like to apply these changes?"
    I am presented with two buttons labeled respectively: Apply and Don't Apply.
    My question is: Snce I have not changed any settings on my iPod, but only have synced podcasts and music and apps (whatever has changed in iTunes) why am I being told that I have changed the settings on my iPod?

    You've posted in the WRONG forum. You won't get any help here unless your question is about Apple's server hardware.

  • Warning message about Rx power high on Catalyst 4900M

    We get the following warning messages in the log on our 4900M:
    Dec 12 09:21:37.367 EST: %SFF8472-5-THRESHOLD_VIOLATION: Te3/8: Rx power low warning; Operating value: -12.1 dBm, Threshold value:  -9.9 dBm.
    Dec 12 09:31:37.537 EST: %SFF8472-5-THRESHOLD_VIOLATION: Te3/8: Rx power low warning; Operating value: -12.1 dBm, Threshold value:  -9.9 dBm.
    the 4900M is connected to a 3560E at port Te0/2. No violations are reported on the 3560E.
    We have already replaced modules on both the 4900M and the 3560E. We also replaced the fiber patch cables, and moved the patch cables to connect to a backup set of fiber cables.
    Additional logs:
    4900M#show interfaces transceiver module 3
    If device is externally calibrated, only calibrated values are printed.
    ++ : high alarm, +  : high warning, -  : low warning, -- : low alarm.
    NA or N/A: not applicable, Tx: transmit, Rx: receive.
    mA: milliamperes, dBm: decibels (milliwatts).
                                     Optical   Optical
               Temperature  Voltage  Tx Power  Rx Power
    Port       (Celsius)    (Volts)  (dBm)     (dBm)
    Te3/5        33.2       0.00      -2.1      -3.1   
    Te3/6        31.9       0.00      -1.6      -3.0   
    Te3/7        30.3       3.22      -2.3      -2.4   
    Te3/8        29.7       3.23      -2.2     -12.1   
    3560E#show interfaces transceiver module 1
    Transceiver monitoring is disabled for all interfaces.
    If device is externally calibrated, only calibrated values are printed.
    ++ : high alarm, +  : high warning, -  : low warning, -- : low alarm.
    NA or N/A: not applicable, Tx: transmit, Rx: receive.
    mA: milliamperes, dBm: decibels (milliwatts).
                                               Optical   Optical
               Temperature  Voltage  Current   Tx Power  Rx Power
    Port       (Celsius)    (Volts)  (mA)      (dBm)     (dBm)
    Te0/1        32.0       0.00       8.1      -2.1      -2.0   
    Te0/2        31.2       0.00       1.2      -2.6      -3.9  
    We are unsure what else the issue could be. Any ideas would be appreciated.

    Can you provide more detail as to what is in the link between the 4900M and the 3560E? 
    4900M --- patch cord --- bulkhead panel ---- ? backbone cable ? ---- bulkhead panel --- patch cord --- 3560E
    Do you know if there are any other connectors or splices in the network?  How many fibers are in the backbone cable?  Which transceiver are you using?  

  • Firefox displays warning message about an SSL site

    When I connect to an SSL site, sometimes firefox displayes a warning message and I can select add exception. When I click on "I understand the risk" and then "view certificate", it says no need to add exception. It actually shows the EV SSL Cert green bar. Why is the firefox showing the error in first place. I do use host file entry for the SSL site. This does not happen all the time. Sometimes, the page with the green bar is shown properly. This is a big problem as once you enter some information and submit, the warning may come back again and page is then not shown.

    How did Firefox showed that warning?
    Was the a pop-up on a sliding bar at the top of the browser page or a message on the web page?
    Do you remember any content of that message?
    Was it about a certificate (secure connection)?
    Rename the file "permissions.sqlite" to permissions.sqlite.sav in the Firefox Profile Folder to remove all exceptions (cookies, images, pop-ups, software).
    If renaming didn't help then you can undo and rename the file permissions.sqlite.sav to permissions.sqlite to get back the old exceptions.
    You can use this button to go to the Firefox profile folder:
    *Help > Troubleshooting Information > Profile Directory: Open Containing Folder
    Please update Firefox to the latest version via "Help > About Firefox" or "Help > Check for Updates"
    The Firefox Firefox/4.0.1 version that you currently run is no longer supported with security updates.
    *http://en.wikipedia.org/wiki/Vulnerability_(computing)
    *http://www.mozilla.org/security/known-vulnerabilities/
    You can find the latest Firefox release in all languages and for all Operating Systems here:
    *Firefox 10.0.x: http://www.mozilla.org/en-US/firefox/all.html

  • Keep getting warning message about my Computers Hostname, any solutions please?

    This is the Warning Message that keeps appearing every so often.
    This computer’s local hostname “Basil-9.local” is already in use on this network. The name has been changed to “Basil-10.local”.

    Sometimes this message means that you have two simultaneous connections to the same local network: probably Ethernet and Wi-Fi. Disconnect the Ethernet cable or turn off Wi-Fi.
    Sometimes it happens because a device that gets its network address from the router wakes from sleep, and the address it was using before has been assigned to another device.
    Rename the computer in the Sharing preference pane.

  • Warning message about CMP problem when launching query - how to suppress?

    Dear Experts
    How can I suppress warning message that did not stop the query from running?
    I encounter this message when 1st launching it. The next run , it does not show. But if user run it  i think may still show. How to suppress it?
    The message is :
    =================
    Characteristic [Z_I_NN_FN]Application Sub Grou of the MultiProvider is not provided by the PartProvider ZC_00N; this means it is not identified. However, [Z_I_NN_FN]Application Sub Grou is compounded to 0COMP_CODE and 0COMP_CODE is identified with characteristic Z_I_MM_FM for InfoProvider ZC_006.
    In this case, there is a compounding or CMP problem with [Z_I_NN_FN]Application Sub Grou in the MultiProvider for PartProvider ZC_006.
    Processing characteristics with CMP problems in the data manager is very complicated and can have a negative impact on performance. The data manager cannot use SIDs for these characteristics (at least not in the corresponding InfoProvider) because the initial SID = 0 for [Z_I_NN_FN]Application Sub Grou is not the same as the initial compound key for 0COMP_CODE [Z_I_NN_FN]Application Sub Grou (that is, when real values are posted in ZC_006 for 0COMP_CODE).
    For this reason, hierarchies for [Z_I_NN_FN]Application Sub Grou must often be read at leaf level. Furthermore, it is not possible to use hierarchy aggregates for [Z_I_NN_FN]Application Sub Grou or for the remaining InfoProviders.
    System Response
    Where possible, the system tries to avoid negative impacts on performance. Unfortunately, such performance issues cannot be avoided if the correct results are to be displayed.
    Procedure
    When working with important MultiProviders, you should always avoid characteristics with CMP problems.
    ====================
    Please advise how to address CMP problem error message when launching query.
    regards
    Pascal

    Hi Pascal,
    Why dont you select those compounding objects in Multiprovider itself.As far as i understand while activating the MP it throws an error if compounding objects are not selected.
    One more thing to add which i noticed you can try running the query on analyzer if you are running it on RSRT.
    You can see the data even if MP is not active on analyzer but not on RSRT.
    Hope it helps.
    Regards,
    AL

  • Warning message about ClassNotFoundException in a new web project

    - Eclipse 3.3M6
    - Web Tools Platform 2.0M6
    Hello, everybody!
    I created a Dynamic Web Project using JSF and JPA, but I'm getting the following
    warning message in the Problems view:
    Classpath entry org.eclipse.jdt.USER_LIBRARY/Biblioteca JPA will not be exported or published. Runtime ClassNotFoundExceptions may result.
    This user library, Biblioteca JPA, is composed of this jars:
    antlr-2.7.6.jar
    cglib.jar
    dom4j.jar
    ejb3-persistence.jar
    hibernate3.jar
    hibernate-annotations.jar
    hibernate-entitymanager.jar
    sqljdbc.jar
    jboss-hibernate.jar
    In the project I also have these libraries:
    Biblioteca JSF:
    commons-collections.jar
    jstl.jar
    myfaces-api.jar
    myfaces-impl.jar
    JBoss v4.0:
    jboss-j2ee.jar
    jbossall-client.jar
    javax.servlet.jar
    javax.servlet.jsp.jar
    activation.jar
    mail.jar
    So, I would like to know how do I configure the Bliblioteca JPA to disable possible
    problems with ClassNotFoundExceptions happening at runtime. What do I have to add or
    change on it to get rid of the warning message? Or whatever is the solution that you
    use when this message appear.
    Thank you in advance.
    Marcos

    Hi Deepa,
    >As there is no way where we can upload images directly
    Please provide a link to support this statement.
    And, of course, you can upload images. Have a look [here|Re: Visual composer 7.1 upload the image](at your own thread!)
    Regards,
    Vani V

  • Warning message about CSS style

    Hi, there
    I'm experiencing a problem. I've checked FLEX 2 livedoc and
    found out all styles I defined in an external css files are
    supported style. However, the warning message "CSS type selectors
    are not supported in components" appeared when I run my
    application. Does any one know how I can resolve it?
    Thanks in advance
    David

    Hi, Peter
    The warning message is like following:
    "Warning /webContent/view/Login.mxml:-1
    CSS type selectors are not supported in components."
    I've found the warning message will disappear if I remove the
    following css code:
    "ScrollBar {
    trackColors: #E4ECF3, #FFFFFF;
    fillColors: #FFFFFF, #E4ECF3;
    borderColor: #BAD0E4;
    themeColor: #D8E3ED;
    cornerRadius: 0;
    ComboBox {
    fillColors: #E4ECF3, #FFFFFF;
    rollOverColor: #FCEEC5;
    selectionColor: #FFE38C;
    cornerRadius:0;
    themeColor:#FFE38C;
    fontWeight: normal;
    CheckBox{
    borderStyle: none;
    borderThickness: 1;
    themeColor:#8AA9CE;
    I don't know why, and could you help me to solve it?
    Thanks in advance
    David

  • Warning message about Rx power high on Catalyst 4500E

    Hi,
    The following messages are logged in the irregular on Catalyst 4500E Supervisor Engine 7-E.
    Are these fiber links required the attenuators?
    %SFF8472-5-THRESHOLD_VIOLATION: Te2/6: Rx power high warning; Operating value:   0.5 dBm, Threshold value:   0.4 dBm.
    %SFF8472-5-THRESHOLD_VIOLATION: Te3/6: Rx power high warning; Operating value:   0.9 dBm, Threshold value:   0.4 dBm.
    %SFF8472-5-THRESHOLD_VIOLATION: Te2/6: Rx power high warning; Operating value:   0.6 dBm, Threshold value:   0.4 dBm.
    %SFF8472-5-THRESHOLD_VIOLATION: Te3/6: Rx power high warning; Operating value:   0.9 dBm, Threshold value:   0.4 dBm.
    %SFF8472-5-THRESHOLD_VIOLATION: Te2/6: Rx power high warning; Operating value:   0.6 dBm, Threshold value:   0.4 dBm.
    %SFF8472-5-THRESHOLD_VIOLATION: Te3/6: Rx power high warning; Operating value:   0.9 dBm, Threshold value:   0.4 dBm.
    %SFF8472-5-THRESHOLD_VIOLATION: Te2/6: Rx power high warning; Operating value:   0.6 dBm, Threshold value:   0.4 dBm.
    %SFF8472-5-THRESHOLD_VIOLATION: Te3/6: Rx power high warning; Operating value:   0.8 dBm, Threshold value:   0.4 dBm.
    %SFF8472-5-THRESHOLD_VIOLATION: Te2/6: Rx power high warning; Operating value:   0.5 dBm, Threshold value:   0.4 dBm.
    %SFF8472-5-THRESHOLD_VIOLATION: Te3/6: Rx power high warning; Operating value:   0.9 dBm, Threshold value:   0.4 dBm.
    Thank you for your cooperation in advance.
    -------- Additional Logs Start --------
    Cat45E+Sup7E#show interfaces Te2/6 | inc media type
      Full-duplex, 10Gb/s, link type is auto, media type is 10GBase-LR
    Cat45E+Sup7E#show interfaces Te3/6 | inc media type
      Full-duplex, 10Gb/s, link type is auto, media type is 10GBase-LR
    Cat45E+Sup7E#show interfaces transceiver module 2
    Load for five secs: 5%/1%; one minute: 6%; five minutes: 6%
    Time source is NTP, 13:29:28.720 JST Tue Feb 19 2013
    If device is externally calibrated, only calibrated values are printed.
    ++ : high alarm, +  : high warning, -  : low warning, -- : low alarm.
    NA or N/A: not applicable, Tx: transmit, Rx: receive.
    mA: milliamperes, dBm: decibels (milliwatts).
                                     Optical   Optical
               Temperature  Voltage  Tx Power  Rx Power
    Port       (Celsius)    (Volts)  (dBm)     (dBm)
    Te2/1        35.6       3.26      -1.6      -0.2
    Te2/2        37.0       3.26      -1.7      -0.3
    Te2/3        35.1       3.27      -2.6      -2.2
    Te2/4        36.7       3.28      -2.5      -2.5
    Te2/5        35.6       3.25      -1.3      -0.9
    Te2/6        35.0       3.26      -1.7       0.6
    Te2/7        36.1       3.28      -2.4      -2.8
    Te2/8        35.1       3.28      -2.4      -3.0
    Te2/9        33.1       3.23      -2.4      -2.4
    Te2/10       32.2       3.32      -2.1      -3.0
    Te2/11       35.0       3.25      -2.5      -2.9
    Cat45E+Sup7E#show interfaces transceiver module 3
    Load for five secs: 6%/2%; one minute: 6%; five minutes: 6%
    Time source is NTP, 13:29:44.348 JST Tue Feb 19 2013
    If device is externally calibrated, only calibrated values are printed.
    ++ : high alarm, +  : high warning, -  : low warning, -- : low alarm.
    NA or N/A: not applicable, Tx: transmit, Rx: receive.
    mA: milliamperes, dBm: decibels (milliwatts).
                                     Optical   Optical
               Temperature  Voltage  Tx Power  Rx Power
    Port       (Celsius)    (Volts)  (dBm)     (dBm)
    Te3/1        36.2       3.26      -2.1       0.2
    Te3/2        35.6       3.26      -1.7      -0.6
    Te3/3        36.8       3.26      -2.4      -3.4
    Te3/4        36.8       3.28      -2.5      -2.6
    Te3/5        35.2       3.26      -1.3       0.0
    Te3/6        36.2       3.26      -1.1       0.9
    Te3/7        34.2       3.28      -2.4      -2.8
    Te3/8        34.0       3.29      -2.0      -3.1
    Te3/9        35.4       3.28      -2.5      -2.3
    Te3/10       32.5       3.24      -2.4      -4.2
    Te3/11       34.2       3.28      -2.4      -3.2
    Cat45E+Sup7E#show interfaces transceiver threshold-table
    Load for five secs: 7%/3%; one minute: 6%; five minutes: 6%
    Time source is NTP, 13:29:52.304 JST Tue Feb 19 2013
                  Optical Tx     Optical Rx    Temp     Laser Bias    Voltage
                                                        current
    10GE LR SFP+
    Min1            -12.20        -18.40        -5            N/A          3.00
    Min2             -8.20        -14.40        0             N/A          3.10
    Max2              0.50          0.50        70            N/A          3.50
    Max1              3.50          3.50        75            N/A          3.60
    -------- Additional Logs End --------

    Hello Marivin.
    I am configured new WS-C4500X-32 switches for distribution layer and server aggreation WS-C3650-48TQ-E with these model.
    I am geetting below error message. I read your document but i ham getting here low alaram, i have observed because of this i am loosing connectiy with my neibhor device and ehter channel is flapping.
    Kindly help me to fix this....
    *Jan 28 23:54:04.417: %SFF8472-5-THRESHOLD_VIOLATION: Te1/29: Rx power low alarm; Operating value: -16.4 dBm, Threshold value: -13.9 dBm.
    *Jan 28 23:54:07.317: %SFF8472-5-THRESHOLD_VIOLATION: Te1/31: Rx power low warning; Operating value: -10.5 dBm, Threshold value:  -9.9 dBm.
    *Jan 28 23:54:07.417: %SFF8472-5-THRESHOLD_VIOLATION: Te1/32: Rx power low warning; Operating value: -11.4 dBm, Threshold value:  -9.9 dBm.

  • Warning message about non XA connection factory

    Hi,
    I'm using 10.0 MP2 and deployed an MDB which uses TransactionManagementType.CONTAINER with TransactionAttributeType.NOT_SUPPORTED. As I don't need a transaction I am referencing a non XA Connection Factory.
    I am seeing this message in the logs..
    <04-Nov-2010 10:29:54 o'clock GMT> <Warning> <JMSPool> <BEA-169817> <The JMS connection factory resource localconnFactory declared in the EJB "WLPooledSonicJmsTransactionNotSupportedMessageDrivenBean" as part of application "sampleejbs-ear-0" does not support XA. It cannot be used inside a transaction context.>
    Can I safely ignore this warning?
    Thanks
    Mandy

    As long as you do not use it inside a transaction, you do not have to worry.

  • I try to use the brush tool and paint white but the only color working is grey! I got a warning message about graphics hardware, but everything seems to be fine with the graphics. What is wrong?

    I get this message...but everything seems to be fine with the graphics hardware....help!?

    The message is referring to 3D features which are not supported by cards with less than 512 MB of vRam.
    Try Restore Preferences:
    Windows - CTRL-SHIFT-ALT immediately after you double-click the PS icon.
    Macintosh - CMD-SHIFT-OPTION immediately after you double-click the PS icon.
    Nancy O.

  • Warning message about cache

    Every time I start up Bridge I get the message "Bridge encountered a problem and is unable to read the cache. Please try purging the central cache in Cache Preferences to correct the situation."
    This "problem" doesn't seem to cause any dificulties for me in working with bridge, but I would like to get rid of the message. However I can't find any file called "central cache" to purge -- I presume purge means drag to the trash -- and I don't see any place called "Cache Preferences" where it might be located. Does anyone have any suggestions?

    Glad it worked for u Peter.
    all adobe appliations has option to delete cache files in preferences..it helps in deleting them periodically.

  • Multi-touch screen not recognized

    I have a  brand new W510 configured with Windows Ultimate x64.  
    Within a few hours of running the machine, the touch screen stopped responding.  A reboot fixed that.  This happened several more times, and then rebooting stopped working.
    Disabling then re-enabling the USB devices was the next step, and that worked for a while (in computer management/device manager/Universal Serial Bus controllers, right-click and select "disable" then right-click and select "enable").  That stopped working last night.  I upped the response to uninstalling ALL of the usb devices under the "Universal Serial Bus controllers", rebooting, and letting Windows 7 x64 re-install them on boot.  Worked a few times, and now that isn't working.
    I'm starting to think that there is a loose connection internally between the multi-touch device controller for the screen and the USB connector, but all of the other device drivers for the W510/Windows 7 x64 combination seem buggy enough that I can't rule out a really buggy driver.
    The problem device seems to be listed as an "unknown device" enumerated under the "Universal Serial Bus Controllers" entry in device manager.  Here is a dump of some of the data about that device:
    {36fc9e60-c465-11cf-8056-444553540000}
    {36fc9e60-c465-11cf-8056-444553540000}\0009
    Port_#0008.Hub_#0004
    \Device\USBPDO-7
    {9d7debbc-c85d-11d1-9eb4-006008c3a19a} (bus type guid)
    00000008 - address
    PCIROOT(0)#PCI(1D00)#USBROOT(0)#USB(1)#USB(8) - location paths
    USB\VID_0000&PID_0000\6&94BCF13&0&8 - device instance path
    USB\VID_8087&PID_0020\5&43cf376&0&1 - parent
    USB\VID_17EF&PID_1003\6&94bcf13&0&5 - siblings
    usb.inf:Generic.Section.NTamd64:BADDEVICE.Dev:6.1.7600.20589:usb\unknown - driver node strong name
    {36fc9e60-c465-11cf-8056-444553540000}{36fc9e60-c465-11cf-8056-444553540000}\0009Port_#0008.Hub_#0004\Device\USBPDO-7{9d7debbc-c85d-11d1-9eb4-006008c3a19a} (bus type guid)00000008 - addressPCIROOT(0)#PCI(1D00)#USBROOT(0)#USB(1)#USB(8) - location pathsUSB\VID_0000&PID_0000\6&94BCF13&0&8 - device instance pathUSB\VID_8087&PID_0020\5&43cf376&0&1 - parentUSB\VID_17EF&PID_1003\6&94bcf13&0&5 - siblingsusb.inf:Generic.Section.NTamd64:BADDEVICE.Dev:6.1.7600.20589:usb\unknown - driver node strong name
    Early on I had a problem earlier with the NEC USB 3.0 Host Controller driver, but the Windows 7 troubleshooter fixed that.  Looking at its log, it looks like it also temporarily fixed the problem with the touch screen USB connection, and that was before I took the steps I outlined above.  Here is the output from that:
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34 has a driver problem Fixed  
    There is a problem with the driver for Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. The driver needs to be reinstalled. 
    Device information 
    Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34 
    ID: PCI\VEN_8086&DEV_3B34&SUBSYS_216317AA&REV_06\3&E89B380&0&E8 
    Error code: 10 
    Reinstall device driver Completed 
    There is a problem with the driver for Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Reinstalling the driver might fix this problem. 
    Has anybody else had this problem?  I really don't want to have paid a lot extra for a touch-screen that doesn't have drivers capable of making it work reliably.
    Signature goes here.

    I would have loved to try the Fn + F6 test, but the machine stopped getting past POST, so I can't even get to the BIOS.  The machine just gives the feel that the bios and a lot of the drivers were pushed to production too early, and still behave a bit like beta-phase software.  My plan is to return the W510 (which I really liked for the few moments it was working) and wait probably six months, then order it again.  By then I hope they will have the drivers and bios issues corrected.  There may also be hardware issues (they had trouble with long ship dates, so I wouldn't be surprised if some of the hardware was also not ready for mass production).  Either way, six months is plenty of time for Lenovo to get it all together.
    You would think that this experience would sour me on Lenovo, but (absent some surprise in the refund process), I have to say that Lenovo handled this very well.  They apologized, acknowledged that in my position they might well feel the same way, took responsibility for the problem (including paying for return shipping and arranging UPS pickup) and promised a full refund.  They treated me like they view customers as assets, not annoyances.  Despite my bad experience with the hardware, my experience with the company was sufficiently positive that overall, my chances of order from them again are higher now than they were before this incident.
    So bad copy of the hardware, or possibly unstable drivers and bios, plus good customer service and taking responsibility for their mistake = increased customer loyalty.  I'm glad Lenovo understands the formula.  Now I just hope my aging T61 holds out long enough for me to order a W510 *after* they work the bugs out.
    Signature goes here.

Maybe you are looking for

  • Watching television broadcasts online - looking for alternatives to itunes

    Hello, How can I watch discovery channel, pbs, national geographic episodes online ? Is it only through purchasing past episodes through Itunes or is there another way ? Is there a service/software that will allow me to watch it as it's being broadca

  • Slideshows to iTunes

    I create slideshows in Elements 7 and they have to be saved as wmv. files.   How can I download/export thes videos to iTunes for synching to my iPod Touch?    iTunes say that only videos purchased from Apple can be downloaded to iTunes, but I am sure

  • ToDate() function not working

    I need to convert string to Date type and use it in the DaysBetween function.  Created a variable =ToDate("01/10/2010"; "dd/mm/yyyy").  The output for this becomes 01/01/2010. What can I do to make the ToDate() function work?

  • Canvas Update Problem

    Apologies in advance if this is a really obvious error on my part. I have a tree applet with a scrollpane, I populate the scrollpane with my canvas. I am trying to dynamically show changes to the tree based on user interaction (i.e. add/remove folder

  • TOPN filter on two combined cubes

    Hi guys, do you know how to apply a TOPN filter on two combined queries like the one below: SELECT saw_0, saw_1, saw_2 FROM ((SELECT Companies.Company saw_0, "Non Revenue Facts".Rooms saw_1, "Local Revenue Facts"."Room Revenue" saw_2 FROM COMPANY) UN