WARNING Repost... sorry... this was an old thread that never got answered

I seem to be having the same issue as well. maybe i can shine some more light on my specific issue at least. I have a pretty large library, and some of the tunes I have I haven't listened to yet through iTunes. This may be a part of my issue, but has iTunes updated their ID3 tags to something different from past versions? Im confused as to why iTunes is changing my info automatically to <Unknown>. Say I have a particular song, and all information is already inserted in the appropriate boxes, but when I play the song *this mostly happens in random mode* all the information already inserted is deposited in the song title box and the album and album by artist boxes are changed to <Unknown> any suggestions?

Hello,
Welcome to the forum.
I'd like to look into this for you, can you send us your details so we can look into this? If you click on my username you'll be able to get our "Contact us" form.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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